Entry-Level Sales Consultant
MTM LLC
Customer Success Manager
Kalon Executive Search for Health and Wellness
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $134,500 per year
Job Level
Mid-LevelSenior
About the role
- Lead design and management of processes that impact all Soda Health customers to drive a smooth customer experience
- Drive the efficiency and effectiveness of customer success workflows and streamline processes
- Partner with Account Management and cross-functional teams to identify opportunities for automation and empower customers to use the product optimally
- Oversee the design and management of an intuitive, effective, and efficient ticketing process for customer and member needs and complaints
- Facilitate member outreach directly or through Soda Health Customer Care Team to address member concerns
- Utilize ticketing insights to anticipate and problem solve customer pain points and risks
- Develop and maintain a repository of customer-facing training and enablement resources to support effective product use
- Deliver training to customers throughout the contract term, notably in advance of and at launch
- Share product release notes with customers on a regular cadence and generate supporting materials as needed
- Manage relationships and expectations with Soda Health Customer Success Team vendor partners
Requirements
- A minimum of 5 years of experience in a Customer Success, Operations, or Customer Service function
- Experience in a health tech or healthcare-related field is a plus
- Super organization skills with a demonstrated ability to manage & prioritize escalation queues based on urgency and severity
- Self-starter mentality that is results-oriented, embraces ambiguity, and thrives in a fast-paced environment
- Strong and concise communication skills capable of breaking down complex topics to drive decision-making and customer buy-in
- Both professionalism and determination – ability to build trust internally by listening and communicating effectively
- Travel may be required from time to time for company events and business needs
- Comfortable with and equipped to work within a distributed remote team, including reliable internet access and basic home office equipment
- Soda Health will provide a work laptop, and mouse/keyboard upon request
- Legal authorization to work in the US is required; sponsorship not available now or in the future
- All offers contingent upon successful completion of a background check
