Director – Thought Leader Liaison, Oncology
Sumitomo Pharma America, Inc.
Senior Manager/Associate Director, Merchants & Payments
Kalon Executive Search for Health and Wellness
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $160,700 - $192,825 per year
Job Level
Senior
About the role
- Own the day-to-day relationship between Soda Health and both our issuing bank and our payment processor, acting as their primary point of contact for all matters.
- Execute highly strategic large-scale financial integration projects that involve multiple high-profile external partners. Ensure all relevant stakeholders both internally and externally receive timely and accurate information regarding project status, risks, timelines, etc.
- Own critical pieces of implementation for new card programs, including: Conducting Know Your Business (KYB) / Due Diligence for new programs and ensuring Anti-Money Laundering (AML) Compliance.
- Establishing payment flows (some novel) for new programs and ensuring all necessary configurations and documentation are in place with our bank and processor.
- Navigating agency review processes for government programs.
- Obtaining all necessary approvals for program launch
- Manage external relationships with clients and vendor partners at an A+ level and maintain flawless execution of ongoing operational functions, including: Vendor / Issue Management, Fraud Investigations, Dispute Management, Collections and Recovery, Collateral Review.
- Maintain crisp internal and external process documentation, as well as hyper-organized client documentation (collateral, regulatory forms, approvals, etc.).
- Establish strong relationships with internal stakeholders, including Product, Engineering, Account Management, Implementation, Legal & Compliance, Finance, and other key business partners. Act as a liaison between these groups and ensure comprehensive and timely communication of projects to all relevant stakeholders.
- Gain a deep understanding of Soda Health’s existing tools and program management infrastructure, which will allow you to develop strategies to improve our program efficiency, drive the implementation of new solutions, and ensure updated processes are aligned with internal stakeholders and external partners.
- Act as a key thought partner with Product and Engineering to ensure new roadmap items are scoped appropriately with buy-in from our bank and processor to enable operational excellence when delivered.
Requirements
- 7-10+ years of experience working in fintech, banking, finance, payments processing, or a related field. Experience managing government financial programs is a plus.
- Ability to get up to speed quickly and execute with quality and autonomy within your first 1-2 months.
- Relentless pursuit of process efficiency without sacrificing quality. In the past you have been able to nearly “automate yourself out of a job” with the processes you built.
- Demonstrated experience owning positive and productive relationships with external partners/vendors, preferably in the banking, finance, or fintech space.
- Ability to manage multiple projects and deliver against deadlines with different teams; you thrive in shifting between writing process/procedure updates, managing day-to-day operational tasks, and pushing new program implementations to the next milestone.
- Self-starting builder who is results-oriented, can embrace ambiguity, and thrive in a fast-paced environment; you have built and run process playbooks and can maintain a sense of urgency with the ability to adjust to shifting priorities.
- Strong and concise communicator who can break down complex topics to drive decision making and stakeholder buy-in; you have demonstrated success creating a path to yes in the face of several headwinds.
- Ability to balance a strong attention to detail with being able to think strategically.
- Commitment to building a diverse culture that is highly collaborative, strives to set and achieve goals together, and embraces transparency, innovation, and accountability
- Bachelor’s degree or similar experience preferred.
Benefits
- Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers
- 100% Employer Paid Short-Term & Long-Term Disability
- 100% Employer Paid Basic Life Insurance Policy
- Employee Assistance Program (EAP)
- 401(k) Program
- Discretionary PTO
- Paid holidays
- Parental Leave
- Flexible work schedule within core hours
- Work anywhere in the USA as we are a fully distributed team from coast to coast
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial integrationKnow Your Business (KYB)Anti-Money Laundering (AML) Compliancepayment flowsvendor managementfraud investigationsdispute managementcollections and recoveryprocess documentationprogram management
Soft skills
relationship managementprocess efficiencyproject managementself-startingresults-orientedcommunicationattention to detailstrategic thinkingcollaborationadaptability
