Kaizen Labs

Full-stack Engineer

• Build end-to-end solutions: Design and implement full-stack features (React/Next.js, TypeScript, Node, Postgres) driven by customer needs
• Turn ambiguity into clarity: Scope unclear customer problems and translate them into buildable engineering work
• Prototype and iterate rapidly: Gather feedback directly from users and incorporate it into tight iteration cycles
• Use AI to accelerate workflows: Leverage AI copilots and automation to code faster, debug smarter, and synthesize user patterns
• Drive cross-functional alignment: Collaborate with product, design, engineering, and deployment to unblock issues and move work forward
• Contribute to scalable systems: Identify recurring customer needs and build reusable components, playbooks, or internal tools

Forward Deployed Software Engineer

Engineering Manager

• Lead the accounting and payments roadmap - defining priorities, building, and executing.
• Own payments, processors, reporting, and financial accounting systems end-to-end.
• Establish rigorous systems for reconciliation, alerting, and financial accuracy.
• Collaborate with product engineering to design clean, abstracted interfaces for payments and reporting.
• Manage and mentor a small team while remaining a strong IC.
• Drive ERP integrations and ensure smooth connectivity between payments, accounting, and inventory systems.
• Contribute to high-level architectural decisions, helping us design scalable, reliable, and auditable financial systems.

Recruitment

• Own top-of-funnel sourcing for priority roles
• Craft personalized outreach messages
• Partner closely with hiring managers to understand role needs
• Manage top of funnel candidate pipeline organization
• Assist with scheduling for interviews
• Support weekly hiring syncs with pipeline updates and insights
• Leverage automation tools and creative sourcing tactics
• Collaborate with recruiting and business leaders to improve operations

Talent Sourcer

Business Development Rep

• Research and identify potential business opportunities through various channels
• Identify and qualify prospects to ensure they meet the ideal customer profile
• Leverage existing customer relationships to build a strong referral network and develop a territory strategy
• Work closely with the business development team to build and execute communication strategies and outreach sequences.
• Lead discovery calls with prospective customers, effectively communicating Kaizen’s mission while understanding customers' needs and pain points.
• Maintain consistent engagement with prospects by proactively following up with timely communications.
• Innovate on established and traditional sales processes in local government to find creative ways of reaching our target customers
• Collaborate closely with Account Executives to help drive high-qualify demos and customer interactions (i.e. demo planning)
• Represent Kaizen at in-person conferences and trade shows across the country
• Learn and leverage various sales enablement tools to drive efficiency in the sales process
• Regularly update and maintain our sales CRM and track key performance metrics
• Conduct market research to identify industry and competitor trends

Business Development Representative

• Own top of funnel sourcing for key roles across the company
• Partner closely with hiring managers to understand team needs, define roles, and shape hiring strategies.
• Assist with pipeline tracking, reporting, and hiring metrics.
• Coordinate interview logistics - including scheduling, candidate communication, and internal alignment - ensuring a seamless and positive experience for both candidates and interviewers.
• Conduct weekly recruiter calls to share pipeline updates and insights.
• Identify creative, “outside the box” approaches to attract top talent - from automation tools to unique sourcing strategies.
• Build and nurture relationships with candidates, ensuring every interaction reflects our values of kindness, empathy, and transparency.
• Collaborate cross-functionally with team members and leadership to improve the recruiting and hiring experience.

Recruiter

Sales

• Recruit, hire, and mentor a team of BDRs, AEs, and RFP specialists selling to various customer segments.
• Build a high-performance culture defined by accountability, high autonomy/ownership, and proactivity.
• Establish core processes for pipeline management, forecasting, and sales reporting.
• Partner with the leadership team on compensation design, territory planning, and quota planning as the company scales.
• Dissect every part of our sales motion to identify opportunities to increase conversion and shorten deal cycles.
• Own and continuously evolve our sales methodologies, demo frameworks, top-of-funnel playbooks, and outbound strategy.
• Spend critical time with customers to refine Kaizen’s value proposition and messaging.
• Redesign our sales tech stack to remove friction and leverage automation and AI to accelerate productivity.
• Implement scalable CRM processes and team reporting, ensuring data accuracy and actionable insights.
• Partner with founders and leadership on sales forecasting, territory strategy, and GTM planning.
• Collaborate cross-functionally with marketing on lead generation and consistency throughout our sales process.
• Contribute to Kaizen’s long-term vision by spearheading market expansion projects and identifying new geographies, customer segments, and verticals within government.

Head of Sales

• Build and execute the infrastructure roadmap, defining priorities and driving adoption.
• Own and consolidate our cloud footprint.
• Manage infrastructure and observability tools (Datadog, Sentry, etc.) and expand their effectiveness.
• Collaborate with product engineers to build scalable dev tooling and CI/CD pipelines.
• Lead and mentor a small team while remaining a strong IC.
• Ensure compliance-ready infrastructure for government and other highly regulated environments.
• Make high-level architectural decisions to evolve our platform from early-stage infrastructure into enterprise-grade operations.

Software Engineering Lead, Infrastructure

Financial Planning and Analysis

Software Engineering Lead, Financial Systems

Growth Marketing

• Design and execute multi-channel growth strategies (email, social, paid, content, print, partnerships) to generate qualified leads from local, state, and federal government departments.
• Build, iterate, and own marketing campaigns from end-to-end, from concept to measurement.
• Partner closely with Sales and Design teams to ensure alignment across company collateral, marketing materials, and messaging.
• Develop and refine Kaizen’s brand voice, messaging, and positioning across various GTM touchpoints (website, campaigns, collateral).
• Lead storytelling initiatives that capture Kaizen’s missions, such as case studies, videos, customer spotlights, podcasts, shorts, and other creative formats.
• Build a content engine for Kaizen, with an emphasis on creative, thoughtful videos that capture our mission.
• Oversee and manage Kaizen’s relationships with regional and national associations.
• Plan and execute a calendar of events, including tradeshows, educational sessions, and private gatherings.
• Manage a team to ensure the smooth execution of events.
• Turn Kaizen’s customers into advocates, working closely with Customer Success to build community, amplify testimonials, and drive peer referrals.
• Work closely with communications partners to announce company fundraising outlets and secure Tier 1 publication coverage or compelling third-party narratives written about Kaizen.
• Define KPIs and build the infrastructure to measure success across all channels.
• Use data to constantly improve decision-making.

Growth Lead

Operations

• Conduct in-depth market research to identify opportunities and develop a thesis for Kaizen's positioning, backed by data.
• Map out competitive offerings and current technology gaps in the market.
• Transition market insights into a practical GTM plan for breaking in.
• Execute early GTM plan, secure our early wins, and build playbook for a sales team.
• Drive pre-sale activities, including product demonstrations and proposal development.
• Become deeply familiar with regulatory, compliance, and procurement requirements.
• Partner with design team to build wireframes and mockups for prospective customers and RFP opportunities.
• Map out product functionality and customer requirements to existing product and modules.
• Build and nurture relationships with state agencies, city leaders, lobbyists, and advocacy groups relevant to each vertical.
• Regularly attend conferences and trade shows to meet customers where they are and build market intel.

Strategy & Operations Lead

Content Writer

• Own the development of high-quality, compliant, and persuasive RFP responses for state and local governments, particularly in parks and recreation.
• Conduct market research and synthesize insights to guide Kaizen’s entry into adjacent verticals.
• Collaborate closely with product, partnerships, engineering, and leadership to gather inputs and shape compelling narratives.
• Help refine the proposal library, templates, and workflows to scale the proposal function.
• Deliver on immediate proposal priorities while contributing to Kaizen’s broader market strategy.
• Serve as a thought partner to the Proposal Manager to establish best practices and build the team’s processes.
• Shape narratives that win competitive RFPs and influence company growth through storytelling and strategy.