Senior Equity Operations Manager
Grammarly
Principal Delivery Manager, Workday
Kainos
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Lead
About the role
- Lead, motivate and empower regional teams to create a positive and creative culture
- Manage, coach and develop senior staff; set clear goals, provide feedback and appraisals
- Act as escalation point for individual, team or project issues
- Build and maintain constructive and collaborative relationships with clients, partners and Workday
- Provide delivery leadership: understand critical success factors and ensure plans for each work stream
- Deliver commercially viable services and achieve/exceed regional KPIs; forecast and report contribution, revenue, staffing, WIP, debt
- Understand contracts and commercial terms and protect Kainos from non-compliance
- Nurture customer base: anticipate customer needs, manage expectations, add value and negotiate long-term strategies
- Encourage innovation in technology and process and sponsor regional initiatives
- Assist with recruitment activities to enable stable organisational growth
- Provide assurance and governance for project health and commercials (project plans, tollgates, RAIDs, Smartsheet collateral)
- Ensure Kainos commercial interests are protected via Margin, Effective rate, WIP, Invoicing and non-billable time review at Project level
- Ensure compliance with confidentiality, non-disclosure and information security
- Ensure appropriate project governance arrangements and technical quality standards throughout customer lifecycle
- Manage risks and issues and escalate appropriately
- Support business development: work with Regional Sales Directors, Account Executives and Customer Success Managers on sales/procurement, estimation, project plans, presentations and contract reviews
- Promote successes through case studies, award submissions and thought leadership
- Act as a role model embodying Kainos values and reconciling individual and team needs
Requirements
- Good/Excellent verbal and written communications skills
- Ability to simply and clearly communicate technical solutions and benefits to a non-technical audience
- Awareness of the Workday eco-system and understanding of HCM, FINs, Payroll business practices
- Minimum of 5 years demonstrable success managing the delivering of technology-based projects to blue-chip companies
- Excellent prioritisation and time management skills
- Ability to work across a number of major projects simultaneously
- Excellent customer focus and ability to build open and trusted client relationships
- Ability to assess customer needs and manage and challenge customer expectations
- Ability to intervene effectively and resolve customer escalations appropriately
- Experience of delivering to blue-chip companies and ability to communicate effectively at all levels (including C level)
- Flexible, including willingness for short term travel or non-regular working hours; long term travel voluntary
- Experience of delivering risk-based testing solutions and capabilities
- Comply with confidentiality and non-disclosure policies and ensure information security
- Strong commercial awareness and sound understanding of project dynamics
- Evidence of innovating or leading initiatives to improve management and leadership practices (Nice to have)
- Substantial experience in managing and leading project teams including line management responsibility (Nice to have)
- Knowledge of at least one industry vertical (e.g. Financial Services, Higher Education or HCM) (Nice to have)
- Experience of adhering to robust project governance and technical quality standards (Nice to have)
