Accounts Payable

• Ensure timely and accurate processing of invoices and payments to vendors and suppliers
• Lead the A/P team in utilizing our current AI software to maximize invoicing processing efficiency.
• Foster positive and collaborative relationships with vendors, suppliers, and internal team members.
• Provide responsive and courteous communication to address inquiries and resolve issues
• Learn and master current AI software and stay abreast of industry best practices
• Identify opportunities for process improvement and automation in accounts payable operations.
• Conduct regular audits and reviews of accounts payable transactions to detect and prevent errors.

Accounts Payable Manager

Manager

• Monitor and resolve inventory data integrity issues at the branch level
• Ensure branch compliance with core parts technologies
• Establish, monitor, and analyze front-counter efficiency metrics
• Evaluate and elevate the customer experience at struggling locations
• Own the Parts Scorecard module
• Travel to network locations up to 75% of the time
• Lead the creation, documentation, and deployment of parts Standard Operating Procedures (SOPs)
• Identify operational bottlenecks at the branch level
• Audit and build actionable reporting surrounding warehouse efficiency
• Adapt to the evolving needs of the organization and undertake additional responsibilities as required

Continuous Improvement Manager

Representative

• Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations
• Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up
• Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services
• Provide price quotes, inform customers about specials, and keep them updated on the status of their orders
• Continuously update personal knowledge of products and customer service techniques
• Engage in all assigned learning modules
• Work closely with fellow team members to tackle customer inquiries and find solutions together
• Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity

Regional Parts Phone Representative

• Answer customer calls with dedication and determination
• Record customer information accurately in our systems
• Deliver friendly and efficient service
• Provide price quotes and updates on orders
• Continuously update personal knowledge of products and service techniques
• Work closely with fellow team members to tackle customer inquiries
• Maintain accurate records and manage resources wisely
• Adapt to the evolving needs of the organization and undertake additional responsibilities

• The Regional Parts Phone Representative is the go-to person for our customers, handling inbound calls to help them find the right parts, generate parts sales and ensure they have a positive experience.
• Honor Commitments: Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations.
• Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up.
• Create Positive Experiences: Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services to enhance their experience.
• Provide price quotes, inform customers about specials, and keep them updated on the status of their orders.
• Foster Lifelong Learning: Continuously update personal knowledge of products and customer service techniques, contributing to the team's overall skill enhancement.
• Engage in all assigned learning modules: Demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills.
• Exhibit Pioneering Spirit: Work closely with fellow team members to tackle customer inquiries and find solutions together, fostering a supportive and cohesive work environment.
• Demonstrate Good Stewardship: Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity, which includes detailed tracking in the purchase order system.
• Other Duties as Assigned: Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.