Regional Parts Phone Representative

Regional Parts Phone Representative assisting customers with parts inquiries and sales. Providing excellent service while recording accurate customer information and maintaining efficient interactions.

Posted 7/27/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and a solid understanding of commercial parts counter operations, with a focus on effective communication and attention to detail. Proficient in utilizing business systems and Google Applications to enhance service delivery and maintain accurate records.

Highest-signal resume keywords

Commercial Parts Counter ExperienceCustomer Service SkillsCommunication SkillsOrganizational SkillsGoogle Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Parts Counter ExperienceUnderstanding of Basic Truck SystemsBusiness Systems UsageAttention to DetailMultitasking Ability

Soft Skills

Exceptional CommunicationDependabilityFlexibilityTeam CollaborationTime Management

Tools & Technologies

Google ApplicationsPurchase Order System

Certifications & Qualifications

High School DiplomaCollege Degree Preferred

Industry Keywords

Customer ExperienceParts SalesService DeliveryData IntegrityLearning Modules

About the role

Key responsibilities & impact

The Regional Parts Phone Representative is the go-to person for our customers, handling inbound calls to help them find the right parts, generate parts sales and ensure they have a positive experience.
Honor Commitments: Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations.
Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up.
Create Positive Experiences: Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services to enhance their experience.
Provide price quotes, inform customers about specials, and keep them updated on the status of their orders.
Foster Lifelong Learning: Continuously update personal knowledge of products and customer service techniques, contributing to the team's overall skill enhancement.
Engage in all assigned learning modules: Demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills.
Exhibit Pioneering Spirit: Work closely with fellow team members to tackle customer inquiries and find solutions together, fostering a supportive and cohesive work environment.
Demonstrate Good Stewardship: Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity, which includes detailed tracking in the purchase order system.
Other Duties as Assigned: Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

Requirements

What you’ll need

High School Diploma, college degree preferred.
Required 5+ years of commercial parts counter experience.
10+ years of commercial parts counter experience preferred.
Strong understanding of basic truck systems.
The ability to use business systems for daily tasks.
Exceptional communication skills, both over the phone and in writing.
Proven customer service skills with a high degree of attention to detail.
Ability to multitask and thrive in a fast-paced environment.
Proficient in computer use, especially Google Applications.
Strong organizational and time management skills.
Dependable, with reliable attendance and the ability to work with minimal supervision.

Benefits

Comp & perks

Insurance: Medical - PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long-Term Disability (company paid)
Paid Time Off: Paid Time Off (PTO)
Paid Holidays
Volunteer Time-Off
Paid Maternity/Paternity Leave
Bereavement/Funeral Compensation
401(k) Retirement Plan with company match
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
Training: In-House, Instructor-Led, and Online