Regional Parts Phone Representative

Regional Parts Phone Representative assisting customers with parts inquiries via phone. Providing excellent customer service and maintaining accurate records in a fast-paced environment.

Posted 7/27/2026full-timeNew Haven • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive customer service expertise with a strong understanding of commercial parts counter operations, effective communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Commercial Parts Counter ExperienceCustomer Service SkillsCommunication SkillsOrganizational SkillsGoogle Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Truck Systems UnderstandingBusiness Systems UsageData Integrity ManagementRecord KeepingParts Selection Knowledge

Soft Skills

Attention to DetailMultitasking AbilityDependabilityTeam CollaborationFast-Paced Environment Adaptability

Certifications & Qualifications

High School DiplomaCollege Degree Preferred

About the role

Key responsibilities & impact

Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations
Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up
Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services
Provide price quotes, inform customers about specials, and keep them updated on the status of their orders
Continuously update personal knowledge of products and customer service techniques
Engage in all assigned learning modules
Work closely with fellow team members to tackle customer inquiries and find solutions together
Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity

Requirements

What you’ll need

High School Diploma, college degree preferred
Required 5+ years of commercial parts counter experience
10+ years of commercial parts counter experience preferred
Strong understanding of basic truck systems
The ability to use business systems for daily tasks
Exceptional communication skills, both over the phone and in writing
Proven customer service skills with a high degree of attention to detail
Ability to multitask and thrive in a fast-paced environment
Proficient in computer use, especially Google Applications
Strong organizational and time management skills
Dependable, with reliable attendance and the ability to work with minimal supervision

Benefits

Comp & perks

Medical - PPO and HDHP options
Flexible Spending Account (FSA)
Health Savings Account (HSA) with company match
Dental Insurance
Vision Insurance
Accident & Critical Illness Insurance
Group Term Life Insurance (company paid)
Short and Long-Term Disability (company paid)
Paid Time Off (PTO)
Paid Holidays
Volunteer Time-Off
Paid Maternity/Paternity Leave
Bereavement/Funeral Compensation
401(k) Retirement Plan with company match
Employee Assistance Program (EAP)
Wellness incentives
Company paid and provided uniforms
In-House, Instructor-Led, and Online training