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Regional Parts Phone Representative
JXRegional Parts Phone Representative providing customer support over phone for parts sales and inquiries at JX Enterprises. Seeking motivated individuals with parts counter experience in the diesel industry.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive customer service expertise with a strong understanding of basic truck systems and the ability to efficiently manage resources. Proficient in using business systems and Google Applications to enhance operational efficiency and maintain accurate records.
Highest-signal resume keywords
5+ Years Commercial Parts Counter ExperienceStrong Understanding Of Basic Truck SystemsExceptional Communication SkillsProficient In Google ApplicationsProven Customer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial Parts Counter ExperienceBasic Truck Systems KnowledgeBusiness Systems ProficiencyRecord KeepingAttention To Detail
Soft Skills
Exceptional CommunicationMultitasking AbilityOrganizational SkillsTime ManagementDependability
Tools & Technologies
Google Applications
Certifications & Qualifications
High School DiplomaCollege Degree Preferred
Industry Keywords
Customer ServiceFast-Paced EnvironmentResource Management
About the role
Key responsibilities & impact- Answer customer calls with dedication and determination
- Record customer information accurately in our systems
- Deliver friendly and efficient service
- Provide price quotes and updates on orders
- Continuously update personal knowledge of products and service techniques
- Work closely with fellow team members to tackle customer inquiries
- Maintain accurate records and manage resources wisely
- Adapt to the evolving needs of the organization and undertake additional responsibilities
Requirements
What you’ll need- High School Diploma, college degree preferred
- Required 5+ years of commercial parts counter experience
- 10+ years of commercial parts counter experience preferred
- Strong understanding of basic truck systems
- The ability to use business systems for daily tasks
- Exceptional communication skills, both over the phone and in writing
- Proven customer service skills with a high degree of attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Proficient in computer use, especially Google Applications
- Strong organizational and time management skills
- Dependable, with reliable attendance and the ability to work with minimal supervision
Benefits
Comp & perks- Insurance: Medical - PPO and HDHP options
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with company match
- Dental Insurance
- Vision Insurance
- Accident & Critical Illness Insurance
- Group Term Life Insurance (company paid)
- Short and Long-Term Disability (company paid)
- Paid Time Off: Paid Time Off (PTO)
- Paid Holidays
- Volunteer Time-Off
- Paid Maternity/Paternity Leave
- Bereavement/Funeral Compensation
- 401(k) Retirement Plan with company match
- Other: Employee Assistance Program (EAP)
- Wellness incentives
- Company paid and provided uniforms
- Training: In-House, Instructor-Led, and Online