Jones Lang LaSalle Americas, Inc.

Operations

• Develop and deliver the Global Sustainable Operations strategy & business plan
• Create a solution-oriented environment focused on delivering client value
• Partner with Client-Facing and Sales teams for renewal strategies
• Drive consistency of Sustainable Operations delivery across the region
• Develop a culture focused on clients, people and teamwork

Head of Sustainable Operations – EMEA

Procurement

• Develop and implement procurement strategies aligned with organizational goals
• Manage vendor relationships and negotiate contracts to optimize cost savings
• Oversee the entire procurement process, from requisition to payment
• Lead and mentor a team of procurement professionals
• Analyze market trends and conduct spend analysis to identify cost-saving opportunities
• Ensure compliance with company policies, legal requirements, and industry regulations
• Collaborate with internal stakeholders to understand their needs and provide procurement solutions
• Implement and maintain procurement systems and technologies
• Develop and track key performance indicators (KPIs) for procurement activities
• Manage risk in the supply chain and develop contingency plans
• Drive continuous improvement initiatives in procurement processes
• Prepare and present reports on procurement performance to senior management
• Participate in budget planning and forecasting related to procurement activities
• Stay informed about industry best practices and emerging trends in procurement

Senior Procurement Manager

Project Manager

• Leading cross-functional teams to manage multiple construction and renovation projects across a large geographic area
• Overseeing projects from initiation through completion, managing design professionals, contractors, and stakeholders
• Tracking project financials, maintaining milestone schedules, providing regular status updates, and supporting continuous process improvement initiatives
• Hands on management and oversight of multiple projects including renovations, building infrastructure, large remodels, new construction
• Managing various phases of a project(s) in various locations, from project initiation through design, planning, client approval, permit issuance, construction, and financial closeout
• Full accountability for end to end management of projects
• Leading the entire project team consisting of architects, engineers, general and specialty contractors, property management, operating engineers, and client stakeholders
• Providing weekly project activity updates to Team Lead regarding project schedule, potential risks, budget status and anticipated cash flow utilizing JLL technology
• Developing risk management plans and leading project teams through established work authorization processes
• Overseeing and preparing accurate project documentation for all phases of construction

Senior Project Manager – Construction

Director

• Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations
• Oversee CMMS (Computerized Maintenance Management System) administration throughout the region
• Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records
• Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support
• Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors
• Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management
• Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services
• Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams
• Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients

Facilities Management Director

Account Executive

• Exceeding Client Expectations by creating the vision of the account plan ensuring alignment of objectives and driving high quality results
• Driving account growth by articulating value proposition and ensuring expansion of services provided
• Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
• Ensuring the highest qualified candidate is hired for all roles on the account
• Building actionable and measurable career development plans for all direct reports
• Presenting an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
• Proactively managing to the account budget and identifying opportunities to generate additional revenue on the account
• Mitigating risk for the firm by ensuring A/R is maintained below 60 days payable

Account Director

Program Manager

• Perform system administration tasks, including software installations, updates, and configurations.
• Provide advanced troubleshooting and technical support to resolve system and application issues.
• Develop and deliver user training programs to enhance user knowledge and adoption of technology systems.
• Monitor system performance and identify opportunities for optimization and improvement.
• Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
• Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
• Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.

Technology Program Manager

• Act as the central liaison between Capital Planning, Facility Management, Engineering, TSSO, and Project Delivery teams to coordinate project migration readiness from planning phase into execution phase
• Monitor and track the progress of business justification submissions and required approvals, maintaining visibility of pending decisions, aging actions, and approval timelines to align with planned migration schedules
• Support visibility of the upcoming Statement of Work (SOW) pipeline by coordinating readiness milestones and assisting Project Managers with transition clarity for newly migrated projects
• Maintain accurate project data within Adaptive Work and other required systems, ensuring milestone dates, ownership assignments, status updates, and forecast dates remain current through regular data quality reviews
• Prepare portfolio health reports, dashboards, and executive summaries to support recurring client and internal governance meetings while monitoring project status compliance throughout the delivery lifecycle
• Escalate blockers, delays, and missing dependencies that may impact migration timing, driving accountability across teams to ensure ownership, milestones, approvals, and documentation are complete before handoff
• Identify recurring workflow inefficiencies and handoff gaps, recommending process enhancements, automation opportunities, and standardization measures that support PMO best practices and operating model maturity.

Assistant Project Manager – Construction

• Support project executives on multiple projects and assignments
• Develop scope and schedule for assigned projects
• Identify and address areas of concern regarding potential risk surrounding project, project logistical issues, budget, and scope
• Develop the project execution plan
• Identify and work with procurement to contract engineering and construction services from third parties
• Coordinate and track all Vendor Request For Proposals (“RFPs”)
• Interact and negotiate with contractors and subcontractors
• Prepare/update project status reports, process invoices, update tracking reports, and maintain files for due diligence and financials
• Actively track each aspect of project performance against schedules and critical path
• Coordinate the activities of sub-contractors and the relocation of technical functions
• Demonstrate a proactive focus on meeting client and project requirements, in a timely and cost effective manner
• Demonstrate proficiency in the use and application of all Project Development Services technology, as required for assigned projects

• Delivering exceptional project management services
• Managing and overseeing all aspects of projects, including planning, budgeting, scheduling, and execution
• Collaborating with internal teams and external stakeholders to ensure project success
• Ensuring projects are completed on time, within budget, and meet quality standards
• Providing leadership and guidance to project teams, empowering them to thrive and excel
• Building and maintaining relationships with clients, understanding their goals and objectives
• Championing JLL's values and culture of collaboration, inclusivity, and belonging

Senior Project Manager, Construction

Technician

• Operates, inspects, and maintains all HVAC, refrigeration, mechanical, electrical, plumbing, and production equipment and systems in assigned facilities to obtain most efficient operating results and life expectancy.
• Assures that equipment is being maintained in an energy efficient, safe manner and down time is reduced to a minimum by anticipation of necessary repairs keeping records of past operating experiences.
• Performs inspections and repairs to assigned property interior and exterior areas, including walls and flooring, installed fixtures, roofing systems, lighting, etc.
• Strong focus on operating, maintaining, troubleshooting and repairing facility equipment on all HVAC/R systems.
• Individuals are expected to demonstrate technical expertise in HVAC and refrigeration and be multi-skilled in electrical, HVAC, Piping/Plumbing, Material Handling Equipment and others in order to successfully complete daily/weekly work assignments.

Mobile HVAC Technician

Customer Support

• Global Strategy & Leadership: Set the global strategy and operating model for JLL's property management business, aligned to the firm's client-first positioning
• Define a consistent client experience standard with flexibility for regional and asset-class nuance
• Serve as the accountable executive for property management performance, growth, and client outcomes worldwide
• Partner with PMs CEO and Regional Heads of Property Management to translate global standards into local execution
• Represent property management in firmwide strategy, client pursuits, and cross-platform planning with Capital Markets, Work Dynamics, and Project & Development Services
• Own client satisfaction and retention outcomes across the global property management portfolio
• Ensure a consistent, high-quality service standard for owners and occupiers, responsiveness, transparency, and follow-through, in every region
• Establish escalation protocols so client issues are resolved quickly and visibly, with clear accountability at each level
• Build direct relationships with key global and regional clients, acting as an executive sponsor on the firm's largest accounts
• Drive adoption of property management technology platforms to improve responsiveness, transparency, and data quality for clients
• Build and lead a high-performing global leadership team across all regions
• Maintain rigorous global standards for health, safety, and regulatory compliance across all managed properties

Global Head of Customer Experience – Property Management

• The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team.
• Step in as the acting PFM during planned or unplanned absences of site leads to ensure zero disruption in service delivery.
• Conduct comprehensive operational diagnostics to assess on-ground realities.
• Develop, document, and enforce Standard Operating Procedures for critical operational activities.
• Design and deliver targeted training programs based on gaps identified during operational reviews.
• Lead change management initiatives when rolling out new processes, technologies, or organizational structures.

Operational Excellence Manager

CAD Technician

• Create and maintain accurate CAD files including as-builts, evacuation maps, campus maps, security maps, and quantity takeoffs in Bentley MicroStation
• Ensure all drawings comply with established CAD standards and quality control procedures
• Manage drawing files and document workflows in ProjectWise
• Produce redlines, markups, and drawing revisions based on feedback from engineers, architects, and project teams
• Support project teams by tracking drawing-related milestones and deliverables
• Assist with RFI responses that require drawing clarifications or updates
• Conduct occasional site visits to verify existing conditions and gather field measurements for as-built documentation
• Participate in construction site escorting when required, understanding basic safety protocols and completing Job Hazard Analysis (JHA) briefings
• Identify opportunities to improve CAD standards, drafting efficiency, and space planning processes

Proposal Manager

• Contribute to go/no-go decisions and advise bid teams on pursuit selection, risk assessment, and win strategy
• Lead multidisciplinary teams through end-to-end proposal processes
• Provide regular updates to leadership on pursuit progress and potential blockers
• Guide technical and management contributors to produce clear content aligned to customer requirements
• Champion process improvements that enhance team efficiency and deliverable quality

Pursuit and Proposal Lead

Manager

• Manage multiple projects at various phases and in various locations, from project identification through design, planning, client approval, permit issuance, construction and financial closeout.
• Demonstrate full accountability for end to end management of projects.
• Lead project teams consisting of architects, design engineers, general and specialty contractors, property management, operating engineers, real estate brokers, environmental consultants, client Project Management Organization, client security, and client technology teams.
• Provide weekly project activity updates to Team Lead and/or Regional Manager for Project Schedule, Budget, and Risk and provide activity updated for same into Client’s Project Management web based tools.
• Development risk management plans, and lead teams through established work authorization processes in order to ensure no impacts or incidents within critical environments or equipment.
• Apply top tier project management skills during client interactions to decipher client needs and develop project goals and scope of work.
• Oversee and prepare accurate project documentation for all phases of construction including project charter, due diligence reports, budgets, schedules, meeting minutes, financial funding requests, status reports, punch lists, and special reports on-time and in accordance with pre-established formats in order to pass all project documentation reviews with client.
• Manage vendors (e.g., GC, A&E, Security, signage) to ensure full compliance with all project policies and procedures, including the formal closeout of all projects in less than 60 days after project completion.

Head of Sustainable Operations – EMEA

Senior Procurement Manager

Senior Project Manager – Construction

Facilities Management Director

Account Director

Technology Program Manager

Assistant Project Manager – Construction

Senior Project Manager – Construction

Senior Project Manager, Construction

Mobile HVAC Technician

Global Head of Customer Experience – Property Management

Operational Excellence Manager

CAD Technician

Pursuit and Proposal Lead

Senior Manager, Projects