Operational Excellence Manager

Jones Lang LaSalle Americas, Inc.

Operational Excellence Manager at JLL ensuring service delivery quality and team capability in facilities management operations. Leading training programs and continuous improvement initiatives.

Posted 7/31/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Facilities Management and Continuous Improvement, with a strong focus on operational workflows, process mapping, and change management. Capable of developing and enforcing Standard Operating Procedures while delivering effective training programs.

Highest-signal resume keywords

Facilities ManagementContinuous ImprovementChange ManagementProcess MappingData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational DiagnosticsStandard Operating ProceduresProcess MappingData AnalysisTraining Program Development

Soft Skills

Presentation SkillsPublic SpeakingCoaching SkillsStakeholder Influence

Tools & Technologies

VisioExcelPower BI

Industry Keywords

Operational WorkflowsFCDO AccountFacilities Management Standards

About the role

Key responsibilities & impact

The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team.
Step in as the acting PFM during planned or unplanned absences of site leads to ensure zero disruption in service delivery.
Conduct comprehensive operational diagnostics to assess on-ground realities.
Develop, document, and enforce Standard Operating Procedures for critical operational activities.
Design and deliver targeted training programs based on gaps identified during operational reviews.
Lead change management initiatives when rolling out new processes, technologies, or organizational structures.

Requirements

What you’ll need

Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field
5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles
Strong understanding of FM operational workflows in FCDO account and industry standards
Excellent presentation, public speaking, and coaching skills
Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI)
Change management expertise with the ability to influence stakeholders at all levels
Must be fluent in English.

Benefits

Comp & perks

Continuous learning opportunities
Incentives for performance
Opportunities for career development
Flexible working arrangements