Facilities Management Director

Jones Lang LaSalle Americas, Inc.

Facilities Management Director at JLL overseeing facilities operations and team performance across multiple sites. Leading operational excellence and client satisfaction initiatives with significant industry experience.

Posted 7/31/2026full-timeRemote • Arizona, California • 🇺🇸 United StatesLead💰 $200,000 - $260,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Facilities Management, including oversight of CMMS, vendor management, and capital planning. Proven ability to lead and mentor teams while ensuring exceptional client service and operational excellence.

Highest-signal resume keywords

Facilities ManagementCMMS AdministrationVendor ManagementBudget DevelopmentCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities MaintenanceHVAC SystemsElectrical SystemsTelecommunications InfrastructureBuilding Energy Management SystemsContract AdministrationExpense ManagementCapital PlanningFinancial ReportingSoft Services Delivery

Soft Skills

LeadershipTeam ManagementMentoringOrganizational SkillsClient Relationship Management

Certifications & Qualifications

Bachelor's Degree in Facilities ManagementBachelor's Degree in EngineeringBachelor's Degree in Business Administration

Industry Keywords

Facilities OperationsService ExcellenceClient Satisfaction InitiativesWorkplace Experience ProgramsCapital Improvement Projects

About the role

Key responsibilities & impact

Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations
Oversee CMMS (Computerized Maintenance Management System) administration throughout the region
Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records
Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support
Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors
Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management
Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services
Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams
Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients

Requirements

What you’ll need

10+ years of progressive experience in facilities management with 2+ years in director capacity
Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experience
Demonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems
Proven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sites
Strong experience in vendor management, contract administration, and lease portfolio oversight
Demonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operations
Experience in capital planning processes and successfully executing capital improvement projects
Exceptional customer service orientation with proven ability to build and maintain strong client relationships
Excellent organizational, leadership, and team management capabilities with the ability to mentor and develop talent

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay