Technology Program Manager

Jones Lang LaSalle Americas, Inc.

Technology Operations Analyst responsible for supporting JLL's Work Dynamics technology platform. Perform system maintenance, troubleshooting, and user support to ensure operational excellence.

Posted 7/31/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in systems administration, troubleshooting, and user support, with a strong focus on IT security principles and compliance requirements. Proficient in developing scripts and automation tools to enhance operational efficiency and improve system performance.

Highest-signal resume keywords

Systems AdministrationTroubleshootingScripting and Automation ToolsIT Security PrinciplesUser Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationTroubleshootingScriptingAutomation ToolsUser Support

Soft Skills

CommunicationInterpersonal SkillsTeam CollaborationIndependent Work

Tools & Technologies

JLL Work Dynamics Technology Ecosystem

Certifications & Qualifications

ITIL v4

Industry Keywords

IT OperationsComplianceAuditingSystem Performance Monitoring

About the role

Key responsibilities & impact

Perform system administration tasks, including software installations, updates, and configurations.
Provide advanced troubleshooting and technical support to resolve system and application issues.
Develop and deliver user training programs to enhance user knowledge and adoption of technology systems.
Monitor system performance and identify opportunities for optimization and improvement.
Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
3+ years of experience in IT operations or a related role
Strong technical skills in systems administration, troubleshooting, and user support
Experience with scripting and automation tools
Understanding of IT security principles and compliance requirements
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
Relevant certifications (e.g., ITIL v4) are a plus.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay