Jones Lang LaSalle Americas, Inc.

Manager

• Establish, maintain, and optimize strategic relationships with third-party vendors and service providers supporting all data center systems including fire/life safety, mechanical, electrical, cabling, critical environments, and digital systems.
• Serve as primary point of contact for all vendors working within assigned facilities.
• Lead vendor performance management, business reviews, and continuous improvement initiatives.
• Monitor vendor compliance with contractual obligations, service level agreements, and performance standards.
• Track and analyze vendor performance including Work Order completion rates, response times, and quality of service.
• Maintain regular communication with vendors to address issues, discuss performance, and identify improvement opportunities.
• Verify and ensure accurate billing and invoice justification based on Corrigo system data.
• Process vendor payments in accordance with contractual terms and approval workflows.
• Develop and manage vendor CAPEX and OPEX budgets including planning for infrastructure upgrades, maintenance, repairs, and equipment replacements.
• Maintain approved vendor budget variance ≤ 5% in each expense category.
• Implement comprehensive warranty management program to track, enforce, and maximize the value of warranties on vendor-provided services and equipment.
• Establish and maintain centralized repository of all active warranties.
• Monitor warranty expiration dates and coordinate timely claims for covered repairs and replacements.
• Manage all aspects of vendor training to ensure familiarity with data center operations and critical systems.
• Provide advance training and notification to all contractors regarding the data center's critical functions and work requirements, including incident contact response lists.
• Ensure Data Center Work Rules are well-understood among all vendors and contractors.
• Coordinate vendor onboarding activities including system access setup, documentation collection, and stakeholder introductions.
• Maintain all vendor-related documentation including contracts, service agreements, insurance certificates, and compliance records.
• Ensure compliance with all regulatory laws and guidelines as they relate to vendor operations within the data center's infrastructure.
• Prepare and report on vendor KPIs to track performance against established targets.
• Provide technical input and support to facility projects and modifications involving vendors, including construction support, commissioning, and final acceptance.
• Oversee activities of contractors working within the data center as representatives of the facility or as tenant contractors.
• Develop, review, and approve vendor work efforts including Mission Critical Statements for assigned facilities and systems.
• Identify vendor performance issues and implement corrective action plans.
• Conduct regular vendor business reviews to assess performance and alignment with facility objectives.
• Drive continuous improvement initiatives with vendor partners and implement best practices.
• Directly supervise Vendor Coordinator and vendor management support staff.
• Build actionable and measurable career development plans for all direct reports and engage in consistent performance conversations.
• Alert management of vendor performance issues or building discrepancies requiring escalation.

Vendor Manager

• The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, ensuring a safe working environment for all.
• Models safety standards and maintains an environment always focused on safety.
• Leads, trains, and supports maintenance team members to develop individuals’ skills and expand team capabilities.
• Develops solutions to difficult problems and manages outside contractors.
• Dedicated to supporting multi-site production in a safe, customer-focused manner.

Assistant Maintenance Manager

Account Executive

• Drive growth within assigned existing client accounts and pursue qualified new business opportunities in target markets.
• Meet or exceed assigned annual revenue quotas while maintaining target margins and in-year won/earned revenue targets.
• Develop and manage a qualified pipeline of TSSO opportunities within assigned territory or account portfolio.
• Lead pricing strategy development for opportunities to ensure competitive positioning while maintaining profitability.
• Participate in contract negotiations to support favorable terms and appropriate risk management, escalating complex issues.
• Identify and qualify expansion opportunities within current portfolio accounts.
• Serve as a TSSO subject matter expert supporting sales teams with technical expertise in Engineering, Smart Building, and Sustainability services.
• Develop and deliver compelling sales content, pitch materials, services demonstrations, and pre-sales technical support.
• Lead RFx response coordination for TSSO components, ensuring timely, accurate, and differentiated submissions.
• Conduct pricing and solutioning reviews in partnership with operations teams to validate technical accuracy and commercial viability.
• Improve response speed and quality for TSSO demonstrations and proposal inputs.
• Contribute to the development of innovative, tailored TSSO solutions addressing specific client challenges.
• Maintain accurate and current sales information in CRM, adhering to JLL's sales and solutions processes.
• Follow established sales methodologies using JLL's proprietary tools and platforms.
• Support implementation of TSSO best practices within bid responses and sales approaches.
• Partner with business line and service platform leaders to create integrated sales strategies that leverage JLL's comprehensive capabilities.
• Collaborate with internal technology teams to position and sell integration services and technology solutions.
• Work closely with the Global TSSO operations team to align sales approaches with service delivery capabilities.
• Engage cross-functionally with account teams, pursuits teams, and functional leadership to coordinate TSSO positioning.
• Develop understanding of competitive landscape, market trends, and differentiation strategies.
• Participate actively in real estate and industry organizations, building credibility as a TSSO subject matter expert.
• Provide recommendations to Sales Enablement on proposal language, technical deliverables, and pitch materials.

Technical Services, Sustainability Operation Sales Executive

Business Analyst

• Work closely with clients and internal stakeholders to identify, analyze, and document business needs.
• Translate business needs into detailed functional specifications and technical designs for Power Platform solutions.
• Elicit requirements using interviews, workshops, process analysis, and workflow analysis.
• Define acceptance criteria and ensure traceability of requirements throughout the development lifecycle.
• Design, develop, and implement robust and scalable solutions using the Microsoft Power Platform.
• Create user-friendly apps coded and deployed within Power Pages.
• Build custom Power Pages portals using Liquid templating language, Web API integration.
• Develop Power Platform solutions using Power Fx, JavaScript/TypeScript, C#.
• Design and implement robust data models within Dataverse.
• Develop seamless integrations between Power Platform and Azure services.
• Build and manage automated workflows with Power Automate.
• Develop insightful dashboards and reports with Power BI.
• Manage multiple environments and orchestrate solution migrations.
• Maintain strong relationships with key stakeholders.

Business Analyst, Developer – MS Power Platform

Accountant

• Manage monthly closing process for the company covering P&L and balance sheet, bank reconciliation, A/R, A/P and key all transactions to the general ledger
• Take care of the company's cash flow management, budgetary control
• Coordinate with customers to have other information needed for disclosure on financial statement
• Experience in residential accounting, condominium knowledge
• Knowledge of purchase order and purchase request

Administrative Assistant

• Support FMOD as admin assistant
• Combine world-class services, advisory, and technology for clients
• Assist in shaping a brighter way forward for real estate

Business Support, Administrative Assistant

Communications

• Partner with the Communications Lead to design and implement the APAC communications plan
• Develop and execute integrated communication strategies
• Analyse communication effectiveness and drive improvements
• Lead engaging training initiatives for JLL teams
• Champion innovation in communication practices
• Influence stakeholders to adopt evidence-informed communication practices
• Evaluate initiatives based on contribution to account goals

Communications Specialist

Sales

• Achieve individual annual sales booking quotas while meeting target margins, as well as in-year won & earned revenue targets for assigned accounts
• Approach clients engaging in strategic conversations around their business and advising them on how JLL can help them speaking across JLLT Product suite
• Responsible for understanding all aspects of the assigned customers globally; including but not limited to: Available Market, Market Share, Customers Business Objectives, Goals, and Technology Landscape.
• Develop and maintain accurate Account Plans and Share of Wallet data in Account Planning Systems, inputting opportunities into early-stage pipeline in Salesforce and maintaining opportunities in Salesforce throughout the sales cycle.
• Build strong relationships with Client contacts across CRE, IT and other department contacts, to introduce products and solutions to the client
• Lead a client pursuit team to develop, sell and contract JLLT products and solutions to meet the client’s requirements.
• Lead the contract negotiation with support from JLL legal team to maximize profitability and appropriately manage risk to the firm
• Maintain accurate sales reporting information in Salesforce while following JLL’s robust sales and solution processes
• Develop a thorough understanding of JLL’s broad capabilities across JLLT to meet client needs, recognizing opportunities to expand the client share of wallet by partnering with JLLT product, business and service line leaders
• Work closely with and support the SD pursuit leader in renewal contracts for comprehensive outsourcing solutions working to introduce new products into the solution strategy
• Collaborate with additional Markets. Capital Markets, JLL Technologies and Work Dynamics team members to deliver the full value of ONE JLL

Senior Director, Sales

Product Specialist

• Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s).
• Triages and manages case workflows in service tools, including feedback loops for feature preprioritization.
• Shepherds the workflow of escalations with technology teams, while maintaining a seamless experience for the end-user.
• Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization.
• Responsible for technology on-boarding for new hires and off-boarding for terminated employees.
• Documents case resolution and leverages existing documentation to ensure a consistent experience for end users.
• Organizes, updates, and maintains documentation of processes for supported product(s), including user-facing support process and workflows, end-to-end product support workflows, UAT Testing workflows, Enhancement/Defect prioritization workflows, system outage protocols, and comm templates.
• Executes operational service benchmarks like response time, handle time, resolution time, and CSAT scores.
• Works with other product specialists to actively improve messaging consistency and efficiency of resolution.
• Completes administrative requests in support of the product support organization and partner teams.
• Trains users and technology partners in general use and features, as requested.
• Contributes to training materials.

Associate Product Specialist

Data Analyst

• Perform detailed audits of historical utility invoices (electricity, gas, water, sewer) to identify billing discrepancies, overcharges, and erroneous fees
• Analyze utility rate tariffs and contractual terms to validate proper application of rates, surcharges, and taxes
• Review meter data and consumption patterns to detect anomalies, leaks, or unusual usage trends
• Quantify financial impacts of billing errors and prepare cost recovery claims for utility providers
• Develop and maintain audit tracking systems and databases for ongoing monitoring
• Generate detailed audit reports with findings, recommendations, and potential savings opportunities
• Collaborate with facility management teams and utility providers to resolve billing disputes
• Ensure compliance with utility regulations and contract terms
• Support ongoing bill payment processes by identifying and resolving balance forward issues and late fee assessments

Energy Data Analyst

• Manage day-to-day facilities services across assigned sites, including building operations, maintenance coordination, vendor services, and workplace support while ensuring compliance with client agreements and service level expectations through regular inspections and quality checks
• Track and coordinate resolution of open issues, vendor commitments, and action items across sites; prepare operational summaries, dashboards, and status updates; serve as key coordination point between Facilities Management, Engineering, Workplace Experience, and account partners
• Build positive relationships with clients and stakeholders; manage requests through proper documentation and approval processes; communicate effectively regarding service delivery, operational impacts, and incidents; participate in meetings and exercise discretion with sensitive matters
• Provide daily coordination and guidance to facilities staff and vendors; set expectations for responsiveness and work quality; coach on proper escalation and documentation; promote collaboration across departments and support a culture of safety and accountability
• Monitor work order activity in Corrigo/CMMS to ensure timely response and accurate documentation; review aging tickets and service trends; partner with teams to resolve issues; use data to identify service gaps and support performance reporting
• Coordinate vendor service delivery and ensure contract compliance; review proposals for accuracy and business need; monitor building systems (HVAC, electrical, plumbing, fire/life safety); support maintenance planning and translate technical issues into stakeholder communications
• Support incident management, escalation, and corrective action tracking during service disruptions; ensure compliance with safety standards, audits, and regulatory requirements; assist with budget tracking, invoice review, and cost control while identifying savings opportunities

Senior Facilities Manager

• The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio.
• Responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services).
• Help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement.
• Lead onsite soft services program (janitorial, waste, pest control, landscaping, workplace services) across assigned buildings and shifts.
• Maintain operational readiness through standardized routines, inspections, and checklists; ensure timely response to service requests and validate completion quality before closeout.
• Manage day-to-day performance of service partners ensuring adherence to SOW, SLAs, and safety requirements.
• Conduct documented inspections to validate staffing, consumables, and schedule compliance.
• Drive vendor accountability through documented performance plans and ongoing audits; validate invoices against scope and contractual requirements.
• Implement and audit internal management systems to ensure consistent execution; proactively identify cost savings and value-add opportunities through workload optimization and process standardization.
• Support portfolio risk management program including hazard identification and mitigation tracking; ensure compliance with site safety rules and vendor requirements.
• Deliver high-touch customer service as visible facilities point of contact; proactively manage client expectations through clear communication and transparent status updates.

Facilities Manager

Data Engineer

• Collaborate with business users to identify, analyze, and document business requirements and key performance indicators (KPIs)
• Design, develop, and maintain data integration and automation using Power BI, Azure Databricks, Power Automate, and SmartSheets
• Collect and transform data from multiple sources into a structured format for analysis
• Develop and maintain data models and data sets for efficient and accurate reporting
• Create Power BI dataflows and shared semantic models to consolidate data model definitions
• Ensure data accuracy, integrity, and consistency within the BI solutions
• Provide training and support to Power BI developers to optimize data models in Power BI for their development needs
• Collaborate with IT teams to ensure data security, integrity, and compliance with data governance policies
• Stay up to date with the latest trends in business intelligence and analytics tools, techniques, and best practices

Senior Data Engineer

Analyst

• Collaborate with the director of capital markets research and producers across JLL’s office capital markets platform to develop bespoke research deliverables and analysis for the office market, with a focus on capital markets trends (identifying trends across top investors, debt markets, product subtypes, etc)
• Create and maintain content for market-leading Office Capital Markets Overview that will be presented to clients and internal stakeholders
• Assist in maintaining best practices libraries of qualifications and case studies related to large-scale transactions across the office sector (domestically and internationally)
• Produce and maintain property sector talking points on transactions activity and pricing trends for firm’s senior executives
• Utilize and be superuser of JLL’s proprietary technology products to analyze bidding and pricing data, mine and maintain lists of underbidders, and develop unique content based on the data
• Serve as go-to for ad hoc requests related to transactions (comps), pitches and research reports
• Assemble data from key research resources, data vendors (such as Real Capital Analytics, Preqin, CoStar, NCREIF, etc.)

Analyst, Office Capital Markets Research

Procurement

• Collaborate with Sourcing Pursuit Leads to develop innovative third-party solutions and competitive pricing strategies for new business opportunities, client expansions, and renewals.
• Conduct market research, supplier identification, and preliminary pricing analysis to support sales teams in developing compelling client proposals and presentations.
• Execute advanced sourcing projects during client transition phases, including comprehensive due diligence activities, market analysis, and supplier capability assessments.
• Support the implementation of sourcing solutions from contract award through operational delivery, ensuring seamless transition and day-one readiness.
• Conduct detailed market intelligence gathering to support both pursuit activities and implementation projects.
• Analyze supplier capabilities, pricing trends, and service delivery models to inform sourcing strategies and ensure competitive positioning for JLL and its clients.
• Manage Request for Proposal (RFP), Request for Information (RFI), and Request for Quotation (RFQ) processes for both pursuit support and implementation projects.
• Develop comprehensive tender documentation, coordinate supplier responses, and conduct thorough evaluations to deliver optimal sourcing outcomes.
• Collect and analyze complex data sets to support sourcing decisions and strategic recommendations.
• Perform financial modelling, cost analysis, and benchmarking activities that inform both pursuit strategies and implementation approaches.
• Assist with contract development, negotiations support, and documentation management for both pursuit and implementation activities.
• Lead contract execution for assigned advanced sourcing projects, including drafting, negotiation, and finalization.
• Monitor supplier performance, track project milestones, and provide regular reporting on sourcing activities to the Advanced Sourcing/Strategic Sourcing Leader.