Johnson & Johnson

• Oversee service delivery, portfolio management, incident and problem management, compliance, knowledge management, and continuous improvement.
• Own the service level management lifecycle, including SLAs/OLAs, performance monitoring, reporting, service reviews, stakeholder engagement, compliance, data governance, and continuous improvement.
• Optimize the SAP portfolio, maintain CMDB accuracy, and partner with application development and infrastructure teams on lifecycle, impact, and cost assessments.
• Lead rapid incident resolution, major incident communications, root cause analysis, prioritization, and sustainable fixes to prevent recurrence.
• Champion knowledge management and KCS practices, ensuring knowledge assets are created, maintained, and shared effectively.
• Use KPIs and customer feedback to improve service delivery, automation, self-service, and operational processes.
• Collaborate with ongoing transformational programs across the J&J supply chain.

SAP IT Application Liability and Service Manager

Therapist

• Shape the safety strategy and risk management for multiple cellular therapy products
• Partner closely with various leadership roles for proactive assessments of safety data
• Provide oversight and leadership to Medical Safety Officers
• Ensure consistency of medical safety-related processes and implement needed process improvements
• Serve as Safety Representative on relevant committees
• Support regulatory inspection readiness and develop or revise SOPs
• Create a diverse workforce by promoting inclusion

Senior Director, Product Safety – Cellular Therapy, Hematology

Learning and Development

• Develop and execute comprehensive communication plans for onboarding curriculums
• Create clear, actionable communication materials to support learning initiatives
• Partner with instructional designers, trainers, and LMS administrators for training rollout
• Ensure LMS communications and notifications support successful training adoption
• Drive innovative approaches to onboarding and learning experiences for engagement

Learning Experience Lead

Manager

• Translate learning architecture and content strategy into structured curricula, course maps, and executable learning plans, including role-based learning journeys across onboarding, core training, and upskilling
• Build and manage learning roadmaps, schedules, and training plans, ensuring alignment to business priorities
• Own and manage the learning intake process, pipeline, and backlog, prioritizing work based on business impact, urgency, and resource capacity
• Identify training gaps using performance data, stakeholder input, and learner feedback, and recommend aligned solutions
• Ensure learning solutions are consistent, scalable, and aligned to defined strategy
• Own content review cycles, updates, and maintenance across all PSC learning materials
• Partner with SMEs and stakeholders to ensure content accuracy, relevance, and alignment to current processes, keeping materials current with business changes
• Support governance processes (versioning, approvals, documentation) in alignment with defined standards
• Partner with PSC Operations and the Learning Experience & Onboarding Manager to align curriculum, communications, and delivery
• Coordinate training readiness, scheduling, and execution alignment, ensuring delivery teams have the materials and visibility needed
• Own learning reporting across programs, including completion, effectiveness, and operational insights
• Use metrics, surveys, and feedback to evaluate effectiveness and identify trends, gaps, and opportunities
• Partner with leadership and operations to continuously refine learning priorities and solutions
• Oversee planning, tracking, and execution to ensure alignment, visibility, and operational readiness
• Drive improvements in learning engagement, efficiency, and scalability through optimized processes, tools, and AI-enabled capabilities
• Build a high-performing team aligned to PSC learning goals and business needs
• Set clear priorities, expectations, and workload distribution
• Provide direction on timelines, deliverables, and execution standards
• Foster strong collaboration, accountability, and quality across outputs

Manager, Learning Strategy

Sales

• Lead sales strategies and activities for DePuy Synthes portfolio
• Demonstrate product and procedural knowledge
• Recruit, hire, and retain sales professionals
• Provide ongoing performance management and mentorship of sales team
• Drive business results and achieve territory objectives
• Establish relationships with key surgeons and accounts
• Promote integrity, ethics, and compliance in business activities

Regional Sales Manager – Sports, Orthopedics

Account Executive

• Identify and qualify prospective surgeons and accounts
• Develop and implement account or surgeon-specific plans and selling strategies to grow sales and convert new business
• Achieve Business Plan Objectives and sales goals/quotas through accurate use of approved resources
• Drive product sales for all assigned products within an assigned territory or set of named accounts
• Gain access to the right surgeons and buyer points within an account
• Maintain appropriate surgeon/resident contact with all prospects or newly converted customers
• Service customer as a problem solver and maintain excellent response time and follow-up
• Actively promotes new or special emphasis products and strategic selling objectives

Senior Sales Consultant, Sports

• Serve as a key figure in the Electrophysiology education and training sector, with a primary focus on internal sales training and competency development for the field organization.
• Craft the sales training strategy and oversee the implementation of learning curricula across the North America franchise, in alignment with both global strategy and regional business needs.
• Collaborate with Sales Leadership, Commercial Marketing, Healthcare Compliance, and other functional partners to shape and deliver educational programs.
• Enhance the sales competency of the field organization, ensuring alignment with company policies and strategies.
• Implement programs that are highly effective and maintain adherence to global standards.
• Contribute insights to decisions and provide support for EdTech initiatives.
• Standardize and sustain a US selling skills program aligned to global strategy and regional business needs.
• Partner with various stakeholders to shape and deliver programs that embed a common selling language across the commercial organization and ensure accountability/compliance.
• Translate marketing positioning and messaging into practical, stage-based sales tools and dialogues.
• Deliver blended learning curricula covering the sales process, account and territory management, and advanced selling skills.
• Implement a train the trainer approach by coaching Sales Managers and Territory Managers on the methodology and how to coach, observe, and assess their teams.
• Facilitate learning of sales tools, selling systems, products, competitive technologies, and business practices.
• Achieve program objectives through the metrics strategy by measuring adoption, competency, behavior change, and commercial impact.
• Manage program operations and resources, including budget planning and scalability for product launches and field growth.

Senior Manager, Sales Training – MedTech Electrophysiology

Program Manager

• Lead the Power Tools platform program, integrating strategy, priorities, product roadmap, and execution across multiple projects and workstreams.
• Own platform-level governance, including prioritization, sequencing, escalation pathways, and decision forums that span the Power Tools portfolio.
• Establish and drive the platform operating cadence, including product development planning, phase-gate reviews, quarterly reviews, executive program reviews, and cross-functional governance routines.
• Own integrated program plans, milestones, release objectives, critical path, and interdependencies across projects to ensure execution remains aligned to strategic objectives and delivery commitments.
• Partner with Project Managers and technical leads to ensure project-level plans, RAID items, engineering changes, and design impacts are integrated into a platform-level view for leadership decision-making.
• Resolve cross-project resource, timeline, design, manufacturing, and scope conflicts that cannot be solved within a single project or team.
• Develop platform-level recommendations on investment tradeoffs, resource allocation, release sequencing, and roadmap adjustments to support leadership decisions.
• Lead financial planning and performance reviews for the platform in partnership with PMO Operations, including forecasts, funding needs, and execution transparency.
• Oversee external development partners and contractor execution at the platform level, ensuring scope clarity, performance management, and alignment to business and technical objectives.
• Ensure platform readiness for design reviews, phase-gates, product releases, and major investment decisions through clear evidence, cross-functional alignment, and proactive risk management.
• Drive electro-mechanical product readiness, including management of hardware, electronics, firmware, usability, reliability, and verification activities, with clear assessment of downstream impact on requirements, traceability, V&V evidence, manufacturing readiness, and regulatory deliverables.
• Provide concise executive communications, dashboards, and scenario-based recommendations that synthesize project-level inputs into a clear platform-level view.

Senior R&D Program Manager

Account Manager

• Drive the accomplishment of annual business plan objectives related to sales, gross profit, and pricing, ensuring alignment with company goals.
• Spearhead initiatives to enhance JJMT value creation and growth at the GPO/IDN level through integrated JJMT reprocessing offerings.
• Serve as the primary expert on reprocessing, collaborating closely with the JJMT franchise field sales and account management team to identify, plan, pursue, and execute GPO/IDN reprocessing opportunities, including conversions and carve-outs.
• Oversee and execute deal development processes to support the execution of the RPO strategy and meet the financial objectives while adhering to HCC and CPC guidelines.
• Lead a team of Sustainability Specialists by providing direction and coaching to execute the sales and account management processes that builds customer loyalty.
• Cultivate excellent relationships with franchise sales leaders, key supply chain leaders, and other hospital personnel to enhance collaboration and communication.
• Proactively anticipate and address account issues by developing, communicating, implementing, and monitoring corrective action plans to enhance customer savings.
• Oversee the implementation of new programs beyond contract execution, including conducting savings analyses, gaining consensus on approved devices, developing clinical education strategies, and managing procurement processes.
• Analyze account needs and understand the roles of physicians, nurses, support staff, and hospital administration to develop tailored solutions that meet both short- and long-term objectives.
• Monitor hospital strategies and marketplace developments, collaborating with business partners to refine account strategies and adapt to changes.
• Be a subject matter expert in sustainability solutions, leveraging organizational resources for effective account development while adhering to company policies and procedures.

Senior Manager, Strategic Account Management, Electrophysiology Reprocessing

Field Engineer

• Provide onsite service, maintenance, and technical support for DPS robotics systems and related digital platforms
• Ensure high system uptime, regulatory compliance, and customer satisfaction
• Collaborate with Sales, Clinical, and Technical teams to support the growth of the DPS Robotics business
• Perform installation, commissioning, and validation of DPS robotics systems and associated hardware/software at customer sites
• Execute preventive maintenance, corrective service calls, updates, retrofits, and upgrades in accordance with service standards and technical documentation
• Troubleshoot complex electro-mechanical, robotic, software, and system-integration issues in hospital and laboratory environments
• Provide technical and logistical support to DPS Sales, Clinical Application, and Marketing teams during system installations, evaluations, and customer demonstrations
• Manage all service activities within the assigned territory, including planning, scheduling, and execution of service visits in a timely and cost-efficient manner

Field Service Engineer

• Serve as a key figure in the Electrophysiology education and training sector, with a primary focus on internal sales training and competency development for the field organization.
• Craft the sales training strategy and oversee the implementation of learning curricula across the North America franchise.
• Collaborate with Sales Leadership, Commercial Marketing, Healthcare Compliance, and other functional partners to shape and deliver educational programs.
• Implement programs that are highly effective and efficient, maintaining adherence to global standards.
• Contribute insights to decisions and provide support for EdTech initiatives as a member of the US Commercial Education Leadership Team.
• Reestablish, standardize, and sustain a US selling skills program aligned to global strategy and regional business needs.
• Partner with Sales Leadership, Commercial Marketing, and other relevant teams to shape and deliver programs.
• Translate marketing positioning and messaging into practical sales tools and dialogues.
• Deliver and govern blended learning curricula (instructor led, virtual, self paced, remote).
• Implement a train the trainer approach by coaching Sales Managers and Territory Managers.
• Facilitate learning of sales tools, selling systems, products, and competitive technologies.
• Achieve program objectives through the metrics strategy and communicate insights to leadership.
• Manage program operations and resources, including budget planning and scalability for product launches and field growth.

• Provide onsite service, maintenance, and technical support for DPS robotics systems
• Ensure high system uptime and regulatory compliance
• Collaborate with Sales, Clinical, and Technical teams to support business growth
• Perform installation, commissioning, and validation of robotics systems
• Execute preventive maintenance and corrective service calls
• Troubleshoot complex electro-mechanical and software issues
• Provide technical and logistical support during system installations and customer demonstrations
• Act as a trusted technical interface with customers

• Drive the accomplishment of annual business plan objectives related to sales, gross profit, and pricing, ensuring alignment with company goals.
• Spearhead initiatives to enhance JJMT value creation and growth at the GPO/IDN level through integrated JJMT reprocessing offerings.
• Serve as the primary expert on reprocessing, collaborating closely with the JJMT franchise field sales and account management team to identify, plan, pursue, and execute GPO/IDN reprocessing opportunities.
• Oversee and execute deal development processes to support the execution of the RPO strategy and meet the financial objectives while adhering to HCC and CPC guidelines.
• Lead a team of Sustainability Specialists by providing direction and coaching to execute the sales and account management processes that builds customer loyalty.
• Cultivate excellent relationships with franchise sales leaders, key supply chain leaders, and other hospital personnel to enhance collaboration and communication.
• Proactively anticipate and address account issues by developing, communicating, implementing, and monitoring corrective action plans to enhance customer savings.
• Oversee the implementation of new programs beyond contract execution, including conducting savings analyses, gaining consensus on approved devices, developing clinical education strategies, and managing procurement processes.
• Analyze account needs and understand the roles of physicians, nurses, support staff, and hospital administration to develop tailored solutions that meet both short- and long-term objectives.
• Monitor hospital strategies and marketplace developments, collaborating with business partners to refine account strategies and adapt to changes.
• Be a subject matter expert in sustainability solutions, leveraging organizational resources for effective account development while adhering to company policies and procedures.
• Commit to nurturing a positive work culture that promotes teamwork, collaboration, and inclusivity.
• Ensure compliance with all Federal, State, and local regulations, as well as Company guidelines pertaining to Health, Safety, and Environmental practices.

Financial Planning and Analysis

• Build leadership and technical skills through hands-on rotational assignments, formal training, and ongoing coaching.
• Complete two rotations: an 18-month first rotation followed by a 12-month second rotation.
• Complete five weeks of training throughout the program, led by internal and external experts.
• Gain experience across Johnson & Johnson MedTech, Innovative Medicine, and Corporate Headquarters.
• Work in areas such as Financial Planning and Analysis, Commercial Finance, Supply Chain Finance, Research & Development Finance, General Accounting, Corporate Consolidations, Treasury, Global Audit & Assurance, and Finance Solutions & Technology.

SAP IT Application Liability and Service Manager

Senior Director, Product Safety – Cellular Therapy, Hematology

Learning Experience Lead

Manager, Learning Strategy

Regional Sales Manager – Sports, Orthopedics

Senior Sales Consultant, Sports

Senior Manager, Sales Training – MedTech Electrophysiology

Senior R&D Program Manager

Senior Manager, Strategic Account Management, Electrophysiology Reprocessing

Field Service Engineer

Senior Manager, Sales Training – MedTech Electrophysiology

Senior R&D Program Manager

Field Service Engineer

Senior Manager, Strategic Account Management, Electrophysiology Reprocessing

Finance Leadership Development Program