Field Service Engineer

Johnson & Johnson

Field Service Engineer at Johnson & Johnson supporting DPS robotics systems with onsite maintenance and customer requirements. Collaborating with multi-disciplinary teams to ensure service excellence.

Posted 6/15/2026full-timeGuangzhou • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide onsite service, maintenance, and technical support for DPS robotics systems and related digital platforms
Ensure high system uptime, regulatory compliance, and customer satisfaction
Collaborate with Sales, Clinical, and Technical teams to support the growth of the DPS Robotics business
Perform installation, commissioning, and validation of DPS robotics systems and associated hardware/software at customer sites
Execute preventive maintenance, corrective service calls, updates, retrofits, and upgrades in accordance with service standards and technical documentation
Troubleshoot complex electro-mechanical, robotic, software, and system-integration issues in hospital and laboratory environments
Provide technical and logistical support to DPS Sales, Clinical Application, and Marketing teams during system installations, evaluations, and customer demonstrations
Manage all service activities within the assigned territory, including planning, scheduling, and execution of service visits in a timely and cost-efficient manner

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Robotics, Automation, or related field; or equivalent practical experience
5+ years of field service experience supporting complex medical devices, robotics systems, or high-end capital equipment
Strong knowledge of medical device servicing regulations and quality system requirements
Solid understanding of electro-mechanical systems, robotics, software-controlled equipment, and system troubleshooting methodologies
Excellent customer-facing skills, with the ability to operate independently in high-pressure clinical environments
Strong organizational, documentation, and time-management capabilities
Proficient in Microsoft Office applications and service management systems
Fluent in Mandarin and English, both written and spoken, with the ability to prepare technical service reports and communicate with global teams

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Biomedical EngineeringMechanical EngineeringElectrical EngineeringRoboticsAutomationMedical device servicingElectro-mechanical systemsSystem troubleshootingSoftware-controlled equipmentField service experience

Soft Skills

Customer-facing skillsOrganizational skillsDocumentation skillsTime-management skillsAbility to operate independentlyHigh-pressure environment adaptabilityCollaborationCommunication skills