Johnson & Johnson

Outside Sales

• Lead and oversee multiple FSN locations across the Southeast region.
• Ensure consistent execution of operational processes, standard work, and compliance requirements across all sites.
• Provide direction and support to Site Leads to enable consistent, high-quality service delivery.
• Address operational challenges and remove barriers to execution at the site level.
• Own regional performance across key operational metrics, including service levels, inventory accuracy, and audit readiness.
• Monitor site performance through standardized reporting, analytics, and KPI frameworks.
• Drive accountability through regular performance reviews and action planning with Site Leads.
• Identify performance trends and implement corrective actions as needed.
• Drive adherence to standardized FSN processes and operating models across all sites.
• Lead continuous improvement initiatives focused on operational efficiency, inventory utilization, and service performance.
• Support implementation of new tools, system enhancements, and network-wide operational initiatives.
• Promote a culture of continuous improvement and operational excellence.
• Lead, develop, and coach Site Leads and their teams to achieve operational and performance goals.
• Conduct regular performance and development discussions with direct reports.
• Partner with Human Resources and leadership to support recruiting, onboarding, and succession planning.
• Ensure team members are trained and compliant with required operational and quality standards.
• Partner closely with Regional Sales Leadership to align FSN operations with customer and business needs.
• Serve as a key point of contact for cross-functional partners, including Commercial Quality, Supply Chain, and Operations teams.
• Support field-facing initiatives by translating operational capabilities into commercial value.
• Establish and maintain consistent communication cadences with Site Leads and key stakeholders.
• Provide regular updates on regional performance, risks, and improvement initiatives.
• Drive engagement through team forums, leadership calls, and collaborative planning sessions.
• Ensure compliance with standard operating procedures, work instructions, and quality requirements.
• Maintain audit readiness across all sites and lead corrective actions where necessary.
• Partner with Commercial Quality to support inspections and continuous compliance improvement.

Manager, Field Sales Network – Southeast Region

• Developing and implementing tax strategies
• Handling key tax projects and processes
• Supporting business development projects
• Resolving tax issues related to the Global Joints business and EMEA and ASPAC DPS business
• Collaborating closely with Supply Chain Finance, Global Transfer Pricing and Disputes, Global Tax Operations, and Regional/Country Finance and Business Leaders
• Managing a portfolio of projects, audits, and processes related to tax planning strategy and tax control framework
• Collaborating with various business partners to advise on transactions and develop tax planning strategy for integration
• Advising on tax matters for Supply Chain initiated projects
• Collaborating and advising on sourcing strategies for new and existing products
• Delivering audit-ready DPS Subcon documentation and sub-F monitoring
• Providing tax audit support in EMEA & ASPAC
• Managing the DPS wide ETR for business forecasts, quarterly results, and long-range financial plan
• Managing all effective tax rate implications for assigned projects
• Advising on Global Mobility Issues for the EMEA & ASPAC region
• Responsible for DAC6 reporting for the DPS sector for in-scope transactions
• Monitoring Pillar 2 impact for DPS and supporting planning initiatives in those areas

Senior Manager, Tax Planning

Manager

• Lead and manage site Safety and Process Safety Management (PSM) programs, ensuring alignment with company standards and regulatory requirements.
• Ensure compliance with OSHA, EPA, and other applicable federal, state, and local safety and environmental regulations.
• Drive the development, implementation, and continuous improvement of safety policies, procedures, and management systems.
• Serve as the site subject ‑ matter expert for PSM, including hazard analysis, management of change, incident investigation, and mechanical integrity.
• Partner with site leadership, engineering, and operations to proactively identify and mitigate safety risks.
• Lead safety audits, inspections, and regulatory interactions; ensure timely closure of findings and corrective actions.

Senior Manager, Safety/PSM

• Lead, coach, and develop a team of field-focused, spine educators; set clear expectations, provide feedback, support career growth, and build a high-performing, inclusive team culture.
• Own the US Spine Core & Enabling Technologies Field Education strategy and annual operating plan, aligning priorities to commercial objectives and field readiness needs.
• Collaborate with the WW Commercial Education Leader to support effective field-based local, regional, and national education programs.
• Establish governance for curriculum, facilitation standards, and competency assessment; ensure training records, readiness tracking, and sign-off/certification processes meet defined requirements and compliance expectations.
• Partnering with Commercial Education, Professional Education, US Sales, Regional Marketing, Medical Affairs, and cross-functional leaders to identify capability gaps, define learning outcomes, and ensure training plans support business goals.
• Oversee the design, development, and delivery of standardized didactic and hands-on training programs, including labs and cadaver-based experiences (as applicable), ensuring quality, consistency, and learner impact.
• Deliver Core and Enabling Technology hands-on training in clinical and non-clinical settings (including intra-operative support and lab-based experiences, as applicable) for internal customers (Field Sales Organization, field clinical specialists, sales associates, and distributors); provide training support for physicians and OR staff when appropriate, in accordance with standardized protocols, and in collaboration with Professional Education.
• Manage training delivery budgets, vendor partnerships, and resource allocation to ensure efficient use of funds and adherence to company policies and procedures.
• Monitor Field Education expenses and make informed trade-off decisions to maximize program build, scalability, and impact within approved budgets.
• Drive adoption and field capability across the full DePuy Synthes Spine portfolio, including integration with Enabling Technology.
• Ensure the field education team delivers effective, consistent training while directly supporting priority programs, product launches, and escalations as needed.
• Develop measurement strategy (KPIs) for training effectiveness (e.g., readiness, clinical and sales proficiency and skills, utilization , and field feedback) and use insights to continuously improve learning pathways and materials.
• Ensure strong collaboration with R&D and Marketing to incorporate procedural standards, best practices, and product updates into training content; support key development milestones with field insights.
• Provide guidance on clinical positioning and portfolio application (indications, workflow, procedural fit, and differentiated value) to support effective customer conversations.
• Represent US Field Education in regional/national forums and partner with global teams (and Commercial Education Leadership) to support portfolio and technology launches, as needed.
• Support preparation for International Market Core portfolio and Enabling Technology launch training activities, as needed, and in collaboration with WW Sr. Mgr. Spine Commercial Education and associated Global Market Leads.

Senior Manager, Field Education & Sales Enablement – Core & Enabling Technologies

Compliance

• As a member of the global EHSS team, the Sr. Manager, Environmental Compliance provides strategic and operational leadership to ensure DePuy Synthes operations comply with all applicable environmental laws, regulations, permits, and internal standards.
• Lead and oversee environmental compliance programs across assigned sites, ensuring adherence to federal, state, and local environmental regulations.
• Serve as the subject ‑ matter expert for environmental regulations, permits, and reporting obligations, including air, water, waste, and chemical management requirements.
• Partner with site leadership, manufacturing, engineering, and EHS teams to identify environmental risks and implement effective corrective and preventive actions.
• Lead and prepare sites for regulatory inspections and internal audits; manage responses, commitments, and follow ‑ up actions.
• Develop, implement, and continuously improve environmental policies, procedures, and management systems aligned with corporate standards.
• Monitor regulatory changes and assess business impact; provide proactive guidance and strategic recommendations to leadership.
• Manage, coach, and develop a team of environmental professionals; drive a strong culture of compliance, accountability, and continuous improvement.
• Support sustainability and environmental performance initiatives through data analysis, metrics, and performance reporting.

Senior Manager, Environmental Compliance

• Lead and evolve EHSS Assurance, Strategy, Standards, and Operational Excellence initiatives across the organization.
• Establish, deploy, and sustain global standards, policies, and governance models aligned with regulatory and internal requirements.
• Drive continuous improvement initiatives using OE, Lean, and Six Sigma principles to improve quality, efficiency, and compliance outcomes.
• Partner cross-functionally with R&D, Manufacturing, Supply Chain, Regulatory, and Commercial teams to embed quality by design and risk-based decision making.
• Lead preparation for and execution of internal, external, and regulatory audits, ensuring timely remediation and sustained compliance.
• Monitor and analyze quality performance metrics and trends to proactively identify risks and improvement opportunities.
• Provide people leadership, coaching, and development for quality and OE team members, fostering a culture of accountability and continuous improvement.
• Serve as a key quality leader supporting strategic initiatives, transformations, and business integrations.

Senior Manager, EHSS Assurance, Strategy, Standards, OE

Financial Planning and Analysis

• Support FP&A business partners by delivering financial analysis, insights, and reporting to inform strategic and operational decisions.
• Contribute to the annual operating plan, forecast, and long‑range planning processes for assigned enterprise or functional areas.
• Analyze actual results versus plan and forecast, identifying key drivers, risks, and opportunities.
• Develop and maintain financial models, scenario analyses, and business cases to support investment and resource allocation decisions.
• Prepare clear and accurate financial reports, dashboards, and presentation materials for leadership reviews and governance forums.
• Support productivity, cost‑management, and continuous improvement initiatives across enterprise functions.
• Partner with other FP&A, Finance, and Enterprise teams to ensure alignment with financial processes, assumptions, and timelines.
• Continuously improve analytical approaches, reporting tools, and processes to enhance insight quality and efficiency.

SFA, FP&A Enterprise BPs

Project Manager

• Lead end-to-end project management for real estate, facilities, and corporate operations initiatives, from concept through close-out.
• Develop and manage project scopes, schedules, budgets, and risk mitigation plans.
• Coordinate cross-functional stakeholders to ensure alignment and timely decision-making.
• Manage external consultants, contractors, and service providers to ensure performance, quality, and contractual compliance.
• Ensure projects comply with applicable regulations, building codes, safety standards, and company policies.
• Track project performance, report status to leadership, and proactively address issues and changes.
• Support continuous improvement by applying project management best practices, lessons learned, and standard processes.

Manager – Project Manager

• Lead the design, development, and execution of global education and training programs aligned with commercial and product strategies.
• Collaborate with Commercial Education, Professional Education, US Sales, Regional Marketing, and other cross-functional leaders to build and execute training plans/programs that support internal field sales learning needs and business objectives.
• Accelerate internal sales readiness and application of spine anatomy, procedures, complex clinical concepts and selling skills, core products, competitive technologies, and business practices relevant to commercial sales roles.
• Assess learners for competency, maintain training records, and provide readiness sign-off/certification for field members in alignment with defined curriculum requirements and compliance expectations.
• Deliver Core and Enabling Technology hands-on training in clinical and non-clinical settings (including intra-operative support and lab-based experiences, as applicable) for internal customers (Field Sales Organization, field clinical specialists, sales associates, and distributors); provide training support for physicians and OR staff when appropriate, in accordance with standardized protocols, and in collaboration with Professional Education.
• Collaborate with regional sales, education, and marketing leaders to create personalized learning pathways that support adoption of the DePuy Synthes Spine Core portfolio and Enabling Technologies.
• Support internal sales readiness by helping learners build foundational understanding of spine anatomy, procedures, clinical concepts, products, enabling technologies, business practices, and selling skills, including customer discovery, needs assessment, value communication, objection handling, competitive positioning, and compliant execution of effective customer conversations relevant to commercial sales roles.
• Partner with Professional Education and HCP faculty (when appropriate) to tailor hands-on training events to participant learning objectives and experience levels.
• Oversee execution standards for training events, including logistics, equipment readiness, venue requirements, and inventory planning for training instruments and technologies.
• Lead on-site preparation and execution of training events (logistics, room set-up, equipment readiness and packing, and adherence to lab/venue requirements).
• Continuously improve training content and educational materials for new and existing technologies, grounded in real-world clinical use cases.
• Partner with R&D, Marketing, and Franchise Medical Directors to incorporate procedural standards and best practices into training materials.
• Coach the sales team on clinical positioning and portfolio application (indications, workflow, procedural fit, and differentiated value) to support effective customer conversations.
• Manage training instrument and technology inventory (reusable and single use) to ensure availability, readiness, and appropriate handling for scheduled events.
• Partner with global team members to support preparation for international market portfolio and technology launches, as needed.

Manager, Field Education – Sales Enablement, Spine – Core & Enabling Technologies

• Act as a primary FP&A business partner to enterprise or functional leaders, providing financial insights to support strategic and operational decision‑making.
• Lead annual operating plan, forecast, and long‑range planning processes for assigned enterprise functions or initiatives.
• Analyze financial performance versus plan, identify risks and opportunities, and support mitigation or growth actions in partnership with stakeholders.
• Develop and maintain financial models, business cases, and scenario analyses to support investment decisions and initiatives.
• Prepare clear, concise financial reporting and executive‑level materials for reviews, governance forums, and leadership presentations.
• Drive cost discipline, productivity, and continuous improvement initiatives across supported enterprise areas.
• Partner with Segment, Corporate, and Global FP&A teams to ensure alignment with enterprise financial processes, assumptions, and timelines.
• Identify opportunities to enhance financial processes, tools, and analytics to improve transparency and decision support.

Manager, FP&A Enterprise BPs

Operations

• Owns US site level operational delivery for assigned sites
• Leads and coordinates local trial team activities in compliance with SOPs, other procedural documents, and applicable regulations.
• Leads local project planning activities to meet recruitment targets and to deliver high quality data on time and within study budget, including but not limited to: development of local trials specific procedures and tools, recruitment planning, contingency and risk management, and budget forecasting.
• Provides leadership oversight and mentoring support to other local operations managers assigned to the trial or program
• Shapes US trial operational strategy and integrates site insights into global feasibility and startup planning.
• Serves as the primary US operational interface to global trial leadership.
• Monitors country level operational KPIs and identifies systemic risks and mitigation strategies.
• Acts as escalation point for complex site contracting, operational, and recruitment issues.
• Represents US local operations at investigator and/or study coordinator site meetings and key governance forums.
• Acts as subject matter expert for assigned protocols and develops strong therapeutic knowledge to support roles and responsibilities.
• May represent Oncology Site Enablement on cross functional teams.
• Elevates US site insights to inform global decision-making and continuous improvement.
• 10% travel is expected. Expected to assume additional responsibilities or special initiatives such as “Champion” or “Subject Matter Expert” and to represent the functional area or lead country, Delivery Unit, and global level process initiatives, as required.

Lead Local Operations Manager – Solid Tumor Oncology

General

• Execute centralized monitoring reviews in accordance with established risk frameworks, methodologies, and standard operating procedures.
• Review transactional and behavioral data to identify potential compliance risks, anomalies, or control gaps.
• Accurately document review steps, findings, and supporting rationale in required tools/templates to ensure audit-ready records.
• Categorize findings and support escalation of issues in line with defined thresholds and governance requirements.
• Participate in quality checks and address feedback to improve accuracy and consistency of monitoring outputs.
• Identify patterns, themes, and recurring risks across monitoring outputs and contribute to trend summaries.
• Support preparation of consolidated monitoring summaries and periodic reporting for regional and global compliance stakeholders.
• Provide input on enhancements to monitoring methodologies, sampling strategies, review criteria, templates, and guidance documents.
• Collaborate with Operational Intelligence to support incorporation of monitoring insights into dashboards, metrics, and analytical products.
• Support execution of regionally assigned compliance training programs in accordance with global requirements, defined curricula, and rollout plans.

Performance Center Specialist

Analyst

• Manage revenue reconciliation activities for assigned customer accounts
• Investigate and resolve customer deductions and claims
• Collaborate with Trade, Finance, and Customer Service teams
• Drive customer-specific action plans and minimize deductions

Revenue Reconciliation Analyst

Customer Support

• Lead and execute the U.S. Customer Service strategy, aligning service operations with business priorities, growth objectives, and customer expectations.
• Provide direct leadership to managers and senior leaders, fostering a culture of accountability, engagement, and continuous improvement.
• Oversee end-to-end customer service operations, including order management, issue resolution, returns, and service performance management.
• Establish and monitor key performance indicators (KPIs) to drive service excellence, productivity, quality, and customer satisfaction.
• Partner cross-functionally with Commercial, Supply Chain, Quality, Finance, and IT teams to ensure seamless customer experiences and operational alignment.
• Lead continuous improvement initiatives to simplify processes, enhance service reliability, and leverage technology and automation where appropriate.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements across all customer service activities.
• Manage operating budgets, resource planning, and vendor relationships to deliver efficient, cost-effective service operations.

Director, US Customer Service

• Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
• Inventory put away, replenishment and expiry management of all sales office assets.
• Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals.
• Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
• Collaborate across J&J E2E supply chain partners; Distribution Excellence, Planning, Transportation, Customer Service, Sales.
• Coordinating support for final mile support thru pick, pack and shipping tools.
• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
• Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.
• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
• Lead the local onsite team to provide best in class service to our key customer partners by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.
• Process warranty item returns and replacement, complete all necessary paperwork.
• Initiate and control all expired exchanges of inventory from national sales office retrograde location.
• Coordinate additional sales activities through use of National Loaner requests and returns.
• Coordinate on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
• Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.
• Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
• Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
• Maintain relationships with freight forwarder, receiving parties, and internal partners.
• Responsible for GDP (Good documentation practices) and adhering to SOPs.
• Coordinates all regulatory inspections and performs safety and quality audits.
• Adherence to training requirements, and health and safety regulations.
• Wear and implement all wearing of protective clothing and equipment as required.
• Implement schedule/policies/ and group guidelines.
• Lead and/or support projects as required.
• Flexible to other tasks as priorities shift.