JetBlue

Security Engineer

• Design, develop, and implement security solutions
• Enforce information security policies, standards, and develop procedures supporting security solutions
• Create project plans, define milestones, identify dependencies, and bring projects to closure
• Deliver technical reports and formal testing results on test findings
• Develop and maintain internal tools which automate redundant operation Intrusion Prevention System (IPS) tasks
• Respond to escalations for service issues, problems, and critical situations to support resolution and response procedures
• Evaluate new technologies and/or processes to enhance security capabilities
• Automate security operations using scripting (Python, Bash, PowerShell) and orchestration tools
• Apply data-driven approaches to threat analysis, leveraging metrics and trends to guide remediation and prevention
• Integrate automation frameworks and pipelines for security deployment
• Engineer and administer SIEM platforms (e.g., Splunk, Cribl, Nxlog), including data source onboarding, log parsing, field extraction, and index optimization
• Design and secure containerized and cloud-native architectures using Docker, Kubernetes, and microservices
• Collaborate with teams to strengthen application and web security controls, including secure web gateways, Web application Firewall (WAF), API protection, and mitigation of OWASP Top 10 vulnerabilities

Operations

• Verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our customers to keep them constantly informed
• Offer ancillary products to our customers such as “even more speed” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers
• Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor
• Assist customers with special needs, e.g. customers who need assistance in boarding
• Perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Other duties as assigned

Airport Operations Crew

Analyst

• Assist the IT and Cyber teams with identification and remediation of vulnerabilities across our traditional on-premises, data center and corporate network environments.
• Conduct regular vulnerability assessments using automated scanning tools to identify security weaknesses, out-of-date versions and vulnerable systems across our corporate, data-center and multi-cloud environments.
• Analyze scan results and assess vulnerabilities with regard to severity, impact, and potential risk to the organization and collaborate with system owners and IT teams to prioritize and coordinate remediation via patching and/or mitigating controls.
• Collaborate with engineering and QA teams to ensure proper SSDLC practices and minimize the release of any vulnerable software through our deployment pipeline.
• Assist in developing and updating vulnerability management policies and procedures, and in implementing those processes across our hybrid network environment.
• Generate accurate and concise vulnerability assessment reports, including metrics on risk, vulnerability exposure and remediation progress.
• Coordinate directly with the threat intelligence and pen-test teams regarding emerging vulnerabilities, active exploits, changes in our attack surface and other factors that influence prioritization and risk.
• Assist in planning and reviewing penetration and red-team test results to identify and address vulnerabilities that may not be identified through automated scanning.
• Participate in cross-functional meetings to maintain strong communication with IT, networking, systems owners and MSPs and collaborate with other contributors to ensure timely remediation or mitigation of security risks.
• Support our Cyber GRC team to ensure successful compliance with Payment Card (PCI), Sarbanes-Oxley and other required oversight frameworks
• Other duties as assigned

IT Vulnerability Management Analyst

• Serves as the primary resource for Tech Op’s Safety Program and general oversight of Tech Op’s workplace safety and aircraft damage minimization programs.
• Ensures that Tech Op’s Leadership and Safety Leadership are apprised of all significant safety issues and trends.
• Oversees Tech Op’s SMS implementation and maintenance in conjunction with the Safety Department.
• Coordinates, along with the Director Operational Safety & SMS, Tech Ops Risk Working Group, including managing the Risk Module in AQD to document risks, risk level, mitigation actions and departmental change management process.
• Defines the Tech Op’s investigation protocol, in conjunction with Safety Department’s Safety Investigations team, and reviews safety incidents, conducts investigation as required by the protocol and performs root cause analysis to establish and implement mitigation where required.
• Supports JetBlue’s confidential safety reporting program (SAR, ASAP, etc.) as a member of the Tech Op’s Action Report Review Team.
• Leads the coordination of related IOSA & DoD Gap Analysis for their operational department as well as being Tech Op’s ‘in-audit’ led coordinator, OAL audits, regulatory audits, Code Share audits, and Internal Evaluation/Quality Audit findings as they relate and apply to the Tech Ops. This coordination will be in close coordination with the Safety Department and specifically the Internal Evaluation Team.
• Reviews, tracks, analyzes and trends Tech Op’s Safety reports and related Safety Data and Leads Department’s Continuous Improvement (tracking, actioning, implementation of corrective / mitigating actions).
• Generates regular reports on health of operational safety programs as well as key metrics and goals.
• Collect information to facilitate event investigation and root cause analysis. Investigatory efforts will include, but not be limited to, conducting Crewmember interviews, soliciting and reviewing written statements/reports, and researching technical reports and documents.
• Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement.
• Responsible for the implementation and administration for frontline safety audit program (i.e. Safety Culture).
• Co-Chairs the monthly Tech Ops VC Safety Committee meeting.
• Develops and produces safety promotions to include but not limited to: QDLs, ASAP Trend Alert (ATA) and MAT Chat.
• Other duties as assigned.

Manager, Tech Ops Safety Programs – SMS

• The Airport Operations Crew provides award-winning customer service to customers in the airport.
• The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage;
• books, sells, and verifies flight reservations;
• meets and assists with flight arrivals and departures;
• helps prepare aircraft cabin for departure;
• coordinates customer boarding and deplaning;
• assists customers with special needs;
• complies with any ad-hoc requests as needed.
• Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

QA Engineer

• The Quality Assurance Investigator conducts investigations of significant events (i.e, quality escapes, accidents, incidents and occurrences) that occur within Tech Ops and associated JetBlue Business Partners to support the Event Analysis Program as part of JetBlue’s Continuing Analysis Surveillance System (CASS) Program.
• Identify & manage all assigned Tech Ops significant events.
• Conduct Investigations of assigned significant events, quality escapes, accidents, incidents and occurrences throughout Tech Ops organization and associated JetBlue Business Partners.
• Facilitate accurate root cause determination; and when required, effective corrective action plans to mitigate risks.
• Provide extensive internal/external coordination and communication with appropriate JetBlue teams and associated JetBlue business partners.
• Conduct post significant events/quality escape investigations and prepare reports identifying possible root causes, hazards, ineffective risk controls.
• Assist in compliance reviews, general/safety risk assessments and other assessments to support Tech Ops and Safety management.
• Coordinate & liaise with Tech Ops & Safety Leadership, Federal Aviation Administration (FAA), National Transportation Safety Board (NTSB) & similar agencies, aircraft manufacturers, JetBlue business partners & operators during investigations as required.
• Ensure investigation findings and reports are factual & accurate in support of JetBlue Leadership, decision makers, and involved parties.
• Support the JetBlue CASS as required by providing technical leadership in your area of expertise to complement the Safety Management System (SMS) design, maintenance and risk analysis.
• Responds promptly & manages Tech Ops significant event / quality escape investigations related in the JetBlue Event Management System and applicable internal databases.
• Produce daily, weekly, monthly and annual reports as necessary and directed by the Manager Quality Assurance/CASS.
• Maintain records of all investigation records in accordance with the JetBlue CASS Manual.
• Analyzes data from significant events, quality escapes, self-assessments, inspections and investigations to identify trends and recommend corrective actions.
• Perform periodic Follow-Up evaluations on corrective actions to ensure implementation and effectiveness.

Quality Assurance Investigator

• Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.
• Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations Customers have for JetBlue.
• Responsible for resolving and handling escalated issues with Customers and/or Crewmembers.
• Supports, coaches, and trains Airports Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
• Briefs Airports Crewmembers and/or Business Partners prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations.
• Strategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.
• Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
• Directs and guides Airports Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day-to-day collaboration and accountability.
• Obtains and stays current on Airport and/or Ground Operations qualifications, as required.
• Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
• Partners with JetBlue University including the JBU Field Educator to ensure effective training that leads to successful Customer interactions and upholds safety standards.
• Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations.
• Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations.
• Additionally, Supervisor should be able to plot and assign Crewmembers to all applicable areas as needed.
• Required to fulfill frontline duties and assist in supporting Frontline CMs as needed.
• Administrative support oversights may be assigned, depending on station size.
• Other duties as assigned, including special projects.

Supervisor, Airport and Ground Operations

Financial Planning and Analysis

• Lead and support financial systems implementation and enhancements
• Support capital planning and reporting processes
• Translate business needs into clear, prioritized requirements
• Produce comprehensive technical and business documentation
• Present work and recommendations to large audiences and senior leadership
• Champion a culture of process excellence and data quality
• Identify opportunities to modernize tools and increase automation

Senior Analyst, FP&A

• Serve as a primary interface between JetBlue’s Contract Lifecycle Management Center of Excellence (CLM CoE) and business partners.
• Manage all aspects of the contract lifecycle, including performance metrics and communication with stakeholders.
• Facilitate Business Reviews (MBR’s & QBR’s) and support business units in preparing materials.
• Develop and operationalize business partner performance metrics and ensure regular distribution.
• Evaluate contract compliance and advise business units on contractual rights.
• Assist in developing the annual sourcing plan.
• Identify sourcing opportunities for optimal value and savings.

Senior Analyst, Contract Lifecycle Management

Product Analyst

• The Product Analyst Crewmember Technology is responsible for production support and continuous improvement efforts within the Crewmember Technology team.
• The Product Analyst will manage a variety of tasks ranging from coordinating all testing in conjunction with the Technology Quality Assurance (QA) team, defect management across all environments, and troubleshooting incident and problem management in the production environment.
• The role also includes working with data-driven insights to ensure seamless end-user experiences for our crewmembers.
• The Product Analyst collaborates closely with the Product Manager, engineering teams, and internal/external matrix partners to deliver high-quality products aligned with strategic business goals.
• The Product Analyst strives for continuous process improvements, reducing incident impacts, and ensuring high-quality testing and product releases.

Product Analyst, Technology

Software Engineer

• Develop and design high-quality dashboards, reports and automation workflows using cloud BI tools, data orchestration tools and data warehouses
• Collaborate cross-functionally with business stakeholders, analysts, and technical teams to gather requirements and deliver impactful BI/data solutions
• Evaluate new technologies in the business intelligence stack and make recommendations on potential enterprise adoption
• Administer and support enterprise BI environments such as Tableau, as well as enterprise generative-AI platforms used across the organization

Developer, BI

• Create a testing approach and assist SDETs and engineers in the implementation of a testing strategy which accounts for Automatized API & GUI level Regression, Performance, User Acceptance testing, Security and other forms of testing
• Design a test approach to ensure that defects do not reach our customers and crewmembers
• Assist the team in prioritizing the defects for developers and analyze product Quality and Project risks
• Work with Product Development Teams to develop and understand product vision and testing requirements
• Lead with team with a “shift left” test methodology
• Responsible for Leading, developing and guiding EQA Engineers
• Ensure that EQA Engineers adhere to EQA testing standards and methodologies
• Analyse Test result and resulting defects, coordinate triage meetings toward early detection and mitigation of project delays
• Ensures the right tool is used to Track requirements, Test Cases, Scenarios, Defects, establishing traceability, maintaining the records of Quality Controls required for compliance and certifying Software for release to production
• Provides guidance to EQA Engineers toward Developing API and GUI Test Scenarios and Test cases, analysing requirements and providing Test Estimates
• Ensures quality, efficiency and consistency across all team Engineers
• Collaborates with other IT Managers to ensure projects meet milestones and deliverable dates
• Monitors, develops and delivers report statistics on problems and issues
• Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement
• Makes recommendations regarding the acquisition and/or implementation of software to increase IT EQA Quality
• Focused and driven to excellence to ensure quality of deliverables
• Communicate to internal and external stakeholders and escalate issues and risks as necessary
• Provide excellent problem solving and structured thinking to deliver creative solutions
• Provide excellent customer service and an understanding of how IT is ultimately delivered to the Customer
• Work in a fast-paced environment, work well with others and complete tasks with minimal supervision
• Work flexible hours and be available to respond on short notice

Manager, IT Enterprise Quality Assurance – Loyalty

• loads and unloads customer bags
• operates ground service equipment which includes operation of motor vehicles
• coordinates the servicing of arriving and departing aircraft
• helps prepare aircraft cabin for departure
• assists with ramp service duties including waste disposal and re-servicing of aircraft
• assists customers when needed
• complies with any ad-hoc requests as needed

Ground Operations Crew

• The Airport Operations Crew provides award-winning customer service to customers in the airport.
• The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.
• Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Airport Operations Crew, PT

• Lead, develop and maintain strategic relationships with JetBlue crewmembers, internal departments, and customers
• Collaborate closely with Manager(s) in operational strategy execution
• Ensure successful customer interactions and uphold safety standards
• Accountable for monitoring and executing safety and security programs at the station
• Provide exceptional service to internal and external customers
• Support, coach, and train Airports crewmembers
• Direct and guide Airports crewmembers through operational issues
• Brief Airports crewmembers prior to each shift
• Evaluate daily crewmember shift schedules and assignments
• Fulfill frontline duties and assist in supporting Frontline crewmembers as needed

Security Engineer

Airport Operations Crew

IT Vulnerability Management Analyst

Manager, Tech Ops Safety Programs – SMS

Airport Operations Crew

Quality Assurance Investigator

Supervisor, Airport and Ground Operations

Senior Analyst, FP&A

Senior Analyst, Contract Lifecycle Management

Product Analyst, Technology

Developer, BI

Manager, IT Enterprise Quality Assurance – Loyalty

Ground Operations Crew

Airport Operations Crew, PT

Supervisor – Ground Operations