JetBlue

Supervisor, Airport and Ground Operations

JetBlue

full-time

Posted on:

Location Type: Office

Location: Las Vegas • Nevada • United States

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Salary

💰 $59,430 - $88,000 per year

About the role

  • Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.
  • Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations Customers have for JetBlue.
  • Responsible for resolving and handling escalated issues with Customers and/or Crewmembers.
  • Supports, coaches, and trains Airports Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
  • Briefs Airports Crewmembers and/or Business Partners prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations.
  • Strategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.
  • Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
  • Directs and guides Airports Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day-to-day collaboration and accountability.
  • Obtains and stays current on Airport and/or Ground Operations qualifications, as required.
  • Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
  • Partners with JetBlue University including the JBU Field Educator to ensure effective training that leads to successful Customer interactions and upholds safety standards.
  • Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations.
  • Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations.
  • Additionally, Supervisor should be able to plot and assign Crewmembers to all applicable areas as needed.
  • Required to fulfill frontline duties and assist in supporting Frontline CMs as needed.
  • Administrative support oversights may be assigned, depending on station size.
  • Other duties as assigned, including special projects.

Requirements

  • High School Diploma or General Education Diploma (GED)
  • Three (3) years of Customer service, sales, or airline experience, OR one (1) year JetBlue CEX experience
  • Able to stand continuously up to four (4) hours at a time
  • Proficient in written and verbal English
  • Ability to handle confidential information with professionalism and diplomacy
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Ability to perform under pressure and fixed time constraints
  • Proficient knowledge in Microsoft office
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Able to work with various forms of payment (cash, credit cards, travelers checks, etc)
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Supervisors overseeing Ground Operations must possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.
  • For internal candidates, good standing in attendance performance and safety.
Benefits
  • access to healthcare benefits
  • a 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
  • and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer serviceSalesAirline experienceMicrosoft OfficeHandheld radiosMicrophonesPayment processingSecurity Identification Display Area (SIDA) BadgeUnited States Customs ClearanceDriver License
Soft skills
LeadershipCoachingTrainingCommunicationProblem-solvingPerformance managementEngagementProfessionalismDiplomacyAbility to perform under pressure