JetBlue

Supervisor – Ground Operations

JetBlue

full-time

Posted on:

Location Type: Office

Location: Fort Lauderdale • Florida • United States

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About the role

  • Lead, develop and maintain strategic relationships with JetBlue crewmembers, internal departments, and customers
  • Collaborate closely with Manager(s) in operational strategy execution
  • Ensure successful customer interactions and uphold safety standards
  • Accountable for monitoring and executing safety and security programs at the station
  • Provide exceptional service to internal and external customers
  • Support, coach, and train Airports crewmembers
  • Direct and guide Airports crewmembers through operational issues
  • Brief Airports crewmembers prior to each shift
  • Evaluate daily crewmember shift schedules and assignments
  • Fulfill frontline duties and assist in supporting Frontline crewmembers as needed

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
  • Proficient in written and verbal English
  • Able to handle confidential information with professionalism and diplomacy
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Ability to perform under pressure and fixed time constraints
  • Proficient knowledge in Microsoft office
  • Must be able to use handheld radios and microphones to communicate
  • Able to work with various forms of payment
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
Benefits
  • Exceptional service to both internal and external customers
  • Leading and overseeing the delivery of hospitality and JetBlue Promises
  • Significant role in crewmember development and growth achievement
  • Administrative support depending on station size
  • Requires working in an Airport environment subject to weather and elevated noise levels

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesairline experienceJetBlue Customer Experience (CEX)Microsoft Officehandheld radiosmicrophonespayment processingSecurity Identification Display Area (SIDA) BadgeDriver License
Soft skills
communicationprofessionalismdiplomacyflexibilityability to perform under pressurecoachingtrainingrelationship buildingoperational guidanceevaluation