JELD-WEN, Inc.

Supply Chain

• Manage the tactical execution of the supply chain for raw materials replenishment.
• Drive improvements in Supplier OTIF, TIRA, and Forecast Accuracy.
• Communicate with production facilities and suppliers to ensure material availability.
• Analyze inventory variances and projected stockouts to determine root cause.
• Lead shortage mitigation efforts to ensure uninterrupted production.
• Work closely with Sourcing Category Managers on sourcing strategies.

Supply Chain Analyst

Procurement

• Lead the management of assigned commodities for the North American region
• Establish and implement short and long term strategies for continued cost reduction and value improvement
• Negotiate all major contracts and agreements within the category and deliver the best value to JELD-WEN
• Take ownership of an assigned commodity and deliver on agreed upon KPIs for that category
• Develop and implement approved category strategies that actively search for performance improvement and cost reduction opportunities

Category Manager

Sales

• Responsible for increasing sales, profitability, and market share of company products in assigned region
• Establish an action plan to grow current business, obtain new business, and successfully penetrate under-developed markets
• Pursue and develop impactful relationships with external customers
• Aggressively pursue and secure new sales opportunities
• Develop and achieve annual sales forecast and accurate budget proposals
• Recruit, interview, hire, and terminate employees as per business requirements
• Lead, direct, manage, coach, and develop employees to improve sales efficiency and productivity
• Conduct annual employee evaluations that improve deficiencies and develop capabilities
• Approve and decline employee expenses and monitor performance against budget

Channel Sales Manager

QA Engineer

• Lead supplier qualification, onboarding and approval process.
• Open supplier complaints and track corrective actions up to its closure.
• Conduct supplier audits.
• Develop and maintain supplier quality performance requirements, scorecards and agreements (in partnership with Sourcing and Legal)
• Support OPS with new products ramp up, supplier issues and new parts development.
• Lead investigation and resolution of supplier quality issues, including non-conformances and customer complaints linked to supplier non-conformances.
• Lead PPAP, RCA, CAPA.
• Support supplier chance management.
• Support development of incoming inspection plans.
• Generate supplier management related reports as required.

Supplier Quality Engineer

Manager

• responsible for the overall maintenance, reliability, and safe operation of plant facilities, grounds, and manufacturing equipment
• manages the maintenance team, plans and schedules preventative and corrective maintenance activities, and ensures equipment uptime in support of production goals
• leads maintenance projects, enforces safety and compliance standards, and supports continuous improvement initiatives
• prepares work schedules, assigns work and oversees the work product while minimizing overtime and call-in hours
• develops and maintains a preventative maintenance program for applicable machinery and equipment, and the building and grounds within the confines of an annual budget
• develops and/or works with Continuous Improvement (CI) Managers and Teams where applicable
• arranges for, coordinates, and manages appropriate third-party contractor support as needed
• prepares Maintenance budget and secures estimates and cost quotes as needed
• keeps up on technological changes relative to KPI’s for SQDCI, and maintains up-to-date records for all local, state and federal mandates and inspections
• enforces sound safety and housekeeping practices
• prepares and maintains maintenance reports for the Plant Manager and other appropriate managerial personnel

Maintenance Manager

Customer Support

• Build positive relationships with customers
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Improve customer service experience
• Process complex drawings, quotes and order requests per departmental guidelines
• Address customer inquiries by phone, web/email, mail, fax, chat, or Social Media

Customer Service Coordinator

Customer Advocate

• Own plant‑level customer escalations end‑to‑end, serving as the single point of accountability for resolving customer‑impacting issues related to delays, backorders, production constraints, and downtime.
• Establish clear ownership, interface clarity, and disciplined system use to ensure consistent handling of escalations and backorders across Plant Operations, Customer Service, and Sales.
• Act as the customer advocate within plant operations, representing customer impact in prioritization, decision‑making, and cross‑functional discussions.
• Ensure consistent, accurate documentation and visibility of issues through Salesforce and ERP systems, reinforcing standard processes and eliminating ad hoc tracking methods.
• Drive continuous improvement by analyzing escalation trends and root causes and providing data‑driven insights to leadership to reduce recurring issues and improve operational effectiveness.

Customer Advocate – Operations Liaison

Engineer

• Under the general supervision of the Garland Maintenance Manager, the Manufacturing Services Engineer will implement and lead multiple Capital automation projects.
• Responsible for Goal Deployment implementation at assigned facilities within their region and implementing projects of various sizes and scales, complexity and duration to deliver process improvement solutions and operational excellence.
• Direct and coordinate cross-functional teams and activities to complete assigned projects that are of significant complexity and value to ensure that projects are completed within contractual requirements, time frames, and funding parameters while employing Continuous Improvement (CI), Lean Six Sigma and SQDCI methodologies.

Manufacturing Engineer

Operations

• manage and implement all production operations and shop activities
• work with “Lead” employees and provide direct leadership/development to some “Lead” employees
• act as a Liaison between upper management and the rank and file hourly employees
• supervise all production and production support operations
• assure team activities, equipment, facilities, and personnel are operated and maintained in a manner consistent with plant production goals
• assist the Plant Manager and Production Manager in establishing and monitoring overall plant performance for production and quality control standards
• maintain existing plant facilities and equipment and make recommendations to Plant and Production Managers as necessary

Supervisor, Manufacturing Operations

• Assists in the completion of the day to day activities involving the maintenance of the building/facility, production equipment and machinery
• Supervises and coordinates the work of employees who repair and maintain the building/facility, and production equipment and machinery in the plant
• Prepares work schedules, assigns work and oversees the work product
• Develops and maintains a preventative maintenance program for applicable machinery and equipment
• Arranges for, coordinates, and manages appropriate third-party contractor support as needed
• Prepares Maintenance budget and secures estimates and cost quotes as needed
• Enforces sound safety and housekeeping practices
• Prepares and maintains maintenance reports for the Plant Manager and other appropriate managerial personnel

Administrative Assistant

• manage a team and demonstrate excellent communication, inclusiveness, and collaboration skills
• work with top management in scheduling, bookkeeping, and coordination of meetings
• oversee Inside Sales, Production Control, Order Entry, Scheduling, and Materials Management
• manage reception areas and ensure effective customer relations
• provide leadership and training to accomplish company goals
• assist in performance reviews and corrective actions of staff

Office Manager

Accountant

• Prepare monthly journal entries related to the assigned cost centers
• Assist the manager and Financial Planning with forecasting and budgeting for departments
• Record and monitor Fixed Assets and Leases in software (SAP & LeaseController)
• Monitor AUC (Assets Under Construction) and capital approvals, working with project owners to ensure depreciation at go-live
• Prepare account reconciliations and perform analyses on related accounts
• Become an expert in SOX Controls, assist Manager in the preliminary and annual audit performed by external and internal auditors

Outside Sales

• Service and maintain existing accounts (travel to accounts and build customer relationships).
• Develop and expand new accounts to grow our business with our Interior, Exterior and Commercial window product categories.
• Maintain strong internal/external relationships (inside sales, pricing coordinators, VP Sales & Marketing, sales leads, store owners and others).
• Identify and resolve store associate and management concerns and manage customer issues and concerns as they arise.
• Represent JELD-WEN inc. in a professional manner by presenting and selling company products and sales programs.
• Prepare sales plans and call schedules based on analysis of provided data and market opportunities.
• Be prepared with current sales figures for each store call and suggest assortment enhancements and change opportunities.
• Manage customer merchandise teams by developing and strengthening relationships with the group, conducting store walks and training and documenting, and addressing issues where service is lacking.
• Support customer efforts to grow targeted business.

Territory Sales Manager

Accounts Payable

• Responsible for full-cycle accounts payable processing, including invoice matching, expense report processing, and accurate, timely payment execution
• Partners with internal teams, manufacturing sites, and vendors to resolve discrepancies, maintain accurate records, and ensure compliance with company policies
• Enters invoices into system within specified time frame, matches invoices to system purchase orders and receiving documents using a three-way match process
• Validates receipt of goods, checks calculations, validates account numbers and submits to the payment department for processing
• Collaborates with internal AP teams to maintain vendor data and payment discrepancies
• Collaborates with manufacturing plants to resolve and reconcile invoice discrepancies
• Collaborates with the vendors to resolve payment or invoicing discrepancies
• Verifies vendor Tax Identification Numbers
• Verifies system vendor payable balances by reconciling the aged payables reports on a standard basis
• Maintains historical records by indexing and scanning AP documentation
• Processes employee expense reports through our automated Travel & Entertainment software, ensuring corporate T&E policy is adhered to

Accounts Payable Coordinator

Accounting Manager

• Execute daily, weekly and monthly accounting activities to ensure timely workflow and recording of all financial transactions
• Responsibilities include running reports, preparing journal entries, preparing accruals, account reconciliations, creating standard work and improving the accuracy and timeliness of the close process
• Maintain SGA accounting and standard accounting processes for fixed assets, CIP projects
• Partner with sales, marketing and finance to enhance existing methodology for reporting and analysis
• Assists in the monthly accounting close, working with the admin departments, accounting and finance team as required
• Reviews departmental statements for thoroughness and accuracy
• Assist with monthly management reporting
• Assist in development of financial preparation of capital and expense requests
• Provide close financial support for the department managers, assisting them with SGA expense tracking/planning
• Collaborate with accounting, finance, and internal audit to improve the existing internal control environment
• Identify areas of improvement and recommend improvements
• Create/Maintain/Track and produce month end Journal Entry and reporting for Customer Annual Rebates
• Maintain/Track and produce month end entries related to capital display projects including expense to budget tracking, capitalization, amortization and retirements
• Maintain strong communication between the sales/marketing/executive teams, finance and accounting
• Perform ad hoc analysis and other tasks in support of the business unit operations and finance staff as required
• Ensure compliance with internal policies and controls covering broad areas including data integrity, asset protection, segregation of duties, financial reporting, information systems and adherence to corporate policies (GAAP, SOX compliance, etc.)

Supply Chain Analyst

Category Manager

Channel Sales Manager

Supplier Quality Engineer

Maintenance Manager

Customer Service Coordinator

Customer Advocate – Operations Liaison

Manufacturing Engineer

Supervisor, Manufacturing Operations

Maintenance Manager

Office Manager

Accountant

Territory Sales Manager

Accounts Payable Coordinator

Senior Accounting Specialist