Iterable

Full-stack Engineer

• Complete assigned tasks that are comprehensive and thought out.
• Proactively collaborate with team members to find the best solutions.
• Form opinions while seeking input from a diverse group of team members on how to solve a problem.
• Recommend solutions to enhance existing processes and identify resources to address unforeseen issues.
• Learn to proactively anticipate minor roadblocks to accomplishing tasks and to use knowledge of business unit processes to navigate them.
• Learn to manage expectations and accurately gauge the effort needed to accomplish objectives.

Software Engineer

Sales Operations Manager

• Work cross-functionally with Marketing, Sales, Finance, and Customer Success teams to report business KPIs, identify key insights, and suggest areas of improvement
• Identify new processes and tools to increase automation, improve efficiency, and reduce manual overhead
• Partner with Sales management to increase the understanding of our business, improve decision-making, and increase sales productivity
• Create and maintain KPI dashboards for business partners
• Perform ad-hoc analysis and come up with your own projects to support ongoing strategic and tactical business initiatives
• Administration of Salesforce (create and maintain reports/dashboards, page layouts, territory module, record transfers/uploads, new user creation, etc)
• Become an authority in our Sales tool stack and ensure team is using best practices

Senior Sales Operations Analyst

Learning and Development

• Enhance the online customer training portal
• Design/build customer education via e-learning modules using Camtasia, Articulate Rise 360, and Genially
• Create courses from training event sessions
• Be hands-on and focused on becoming a product expert
• Collaborate on new and dynamic projects
• Own larger projects from start to finish
• Update and maintain existing Academy content
• Work with PS and CS teams for education content integration
• Identify and iterate on non-product training content
• Create videos and courses based on the Education Content Roadmap
• Collaborate on course development and certifications

Instructional Designer

Director

• Lead the long-term monetization roadmap.
• Act as the "connective tissue" between Product, Marketing, and Sales.
• Conduct deep-dive competitive analysis and buyer research.
• Design and optimize product bundles for customers.
• Partner with RevOps to implement pricing changes and develop discounting frameworks.
• Lead internal enablement for global sales teams.

Director, Monetization Strategy

Financial Planning and Analysis

• Manage department and company wide financial statement reporting and forecasting including topline revenue metrics, resource allocation, headcount, and OpEx management with a specific focus on and ownership of key R&D functions
• Serve as a finance business partner to the R&D organization and handle departmental headcount, budget, and development and tracking of meaningful critical metrics to measure efficiencies and return on investment analysis
• Partner closely with CFO, VP of FP&A, CTO and VP of Product planning teams on budget planning and maintenance, balancing technical roadmap and budget objectives
• Own the holistic company cost of revenue forecast, partnering with the Engineering FinOps team to link platform performance and optimization with the associated financial impacts
• Support/drive development of Board of Directors presentations, executive dashboards, and KPIs. Create executive review materials that consolidate and communicate financial and operational strategy
• Perform account-level variance analysis that drives business insight and frames financial risks and opportunities; present findings to senior management
• Working to continuously develop and improve existing FP&A processes
• Develop repeatable business, operational and financial processes, partnering closely with the accounting team, to identify key areas of improvement for maximum efficiency
• Perform and support ad-hoc reporting/analysis requests. Support corporate initiatives and reporting

FP&A Manager

Data Engineer

• Own the end-to-end user data platform charter: define how user and event data moves from APIs and pipelines into storage, through schema and lifecycle management, and out through query surfaces.
• Make ingestion and identity reliable at scale: evolve ingestion APIs and pipelines with clear SLOs, prioritization, and drive a clear identity model.
• Modernize storage, schemas, and guardrails: lead ES8 and user-store roadmaps, retention and cost work, and turn schema management into a first-class product.
• Enable Nova and product teams with better data: partner with AI/ML and application teams to define what AI-ready means and own platform metrics that show impact of your roadmap.

Senior Product Manager, User Data Platform

Infrastructure Engineer

• Use your Kubernetes and AWS expertise to evolve EKS lifecycle, multi-tenant isolation, and regional consistency, ensuring clusters remain secure, performant, and predictable as we scale
• Improve reliability and cost by identifying areas of waste (storage, compute)
• Improve automation of our Elasticsearch cluster management system (shard management, data retention, indexing, cross cluster re-balancing)

Senior Infrastructure Engineer

• Design and develop software for a highly scalable and reliable multi-tenant system
• Architect and develop solutions to scale a complex platform that reaches millions of users
• Enhance observability of data at ingestion, query, and storage layers
• Improve automation of our Elasticsearch cluster management system

Senior Software Engineer

• Execute on core work with minimal guidance in a way that increases team velocity while maintaining high quality
• Break down projects into milestones, provide accurate cost estimates, and proactively keep stakeholders informed
• Architect and develop solutions on a complex platform that reaches millions of users
• Collaborate with frontend, backend, product, and design to conceptualize and build new product features
• Write well-structured, maintainable, documented, and tested code with an eye toward future reuse and modularization
• Diagnose and fix tricky bugs, prevent incidents through appropriate testing, and maintain a track record of drama-free deploys
• Provide in-depth code reviews and contribute to design reviews with respectful, effective communication
• Recognize potential scalability issues, bring them to the Architecture Support Group (ASG), and participate in remediation
• Collaborate actively to unblock teammates, give and receive hard feedback with respect and empathy, and solicit input from people of diverse backgrounds
• Participate in recruiting and develop effective interviewing skills

Software Engineer II

• Own the backend of the product with a huge amount of autonomy
• Architect and develop solutions to scale a complex platform that reaches millions of users
• Collaborate with frontend, backend, product, and design to conceptualize and build new product features
• Provide direction for your team and guide standards across the Engineering organization
• Improve Engineering processes, tooling, and efficiency
• Mentor and guide team members

Senior Software Engineer – Channels

Analyst

• Review pricing and contract structure to ensure alignment with business, legal, and finance requirements
• Calculate margins on deals to ensure each opportunity is meeting gross margin targets
• Enforce best practices for the quoting process, pricing guidelines, and overall Deal Desk processes
• Escalate approvals to the appropriate business partners and functions for review and approval
• Help support sales with quote and order form creation, including making edits inside of the CPQ system and manually updating order forms
• Help ensure accuracy of internal documentation relating to standard operating procedures

Junior Deal Desk Analyst

Account Executive

• Target new business opportunities within assigned enterprise organizations
• Go high and wide within enterprise organizations to understand the full scope of opportunity
• Articulate the value and return on investment of an enterprise solution across multiple decision-makers
• Lead the entire sales cycle from initial opportunity creation to close
• Collaborate with internal partners to move deals forward and ensure customer success
• Partner closely with your assigned Sales Development Representative (SDR) to strategize and execute your outbound prospecting plan
• Bring energy and out-of-the-box thinking to solving our customer’s needs and problems as part of a growing, fast-paced team.
• Identify and close net-new sales opportunities within target accounts with the opportunity for upselling and expansion, all while utilizing a consistent and repeatable sales process. Our reps leverage intellectual curiosity, grit, and creativity to bring deals over the finish line.

Account Executive – Enterprise, Strategic

Salesforce Developer

• Manage integrated applications and third-party suppliers, including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, BI and Customer Success technologies
• Work on requirements and Salesforce elements, and document technical specifications and the associated test cases
• Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
• Support our existing GTM tools and drive increased adoption across the team
• Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
• Excellent understanding of Quote-to-Cash and Revenue Lifecycle Management processes, including CPQ, product catalog, order management, billing, contracts, and revenue recognition.
• Serve as subject matter expert in Quote-to-Cash products, staying current with new releases, roadmap plans, and best practices.
• Own, create, and maintain both internal and external documentation
• Support end-users of the Salesforce platform and integrated tools
• Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
• Monitor system health and performance, proactively identifying and improving system processes
• Maintain and improve data cleanliness
• Build and maintain the architecture of our GTM technologies, including managing the efficiency, usage, and consolidation of those technologies