Iterable

Sales

• Provides directional leadership for a growing team of Mid-Market Account Executives
• Oversee the daily activities, deal inspection, pipeline inspection and performance of each Mid-Market Account Executives
• Consistently meets/exceeds the outlined metrics as a manager
• Continue to build and strengthen your team through recruiting, hiring, and development strategies
• Drive operational excellence through constant process innovation and technology toolsets
• Proactively identify and implement new strategies to improve sales cycle
• Strong organization/prioritization skills; proven ability to consistently meet deadlines

Director, Mid-Market Sales

Account Manager

• Recruit, develop, and inspire a high-performing CAM team across Mid-Market within your defined region, ensuring consistent execution, coaching, and career progression.
• Design and scale the CAM operating model, including segmentation, territories, pods, comp alignment, and the CAM career path.
• Own and refine forecasting rigor, partnering with RevOps and Finance to improve predictability of renewals, rightsizing, and consolidation motions.
• Drive revenue through two strategic pillars: Rightsizing and Vendor Consolidation, ensuring CAMs understand, prioritize, and execute against both.
• Partner with Customer Success leadership to resolve responsibility conflicts (renewals vs. churn ownership) and create a unified customer experience.
• Collaborate with Deal Desk and Legal to streamline contracting, reduce friction, and accelerate velocity for mid-market and multi-brand deals.
• Implement process improvements across CPQ, SFDC workflows, approval paths, and renewal playbooks.
• Provide executive-level reporting on CAM performance, quarterly pipelines, risk, and expansion opportunities.
• Serve as a cultural and organizational leader, reinforcing high standards, accountability, team alignment, and operational efficiency.

Director, Customer Account Management

• You will be the Sales Leader for the EMEA North and South Sales team.
• Provides directional leadership for a growing team of Enterprise Account Executives & Mid Market Executives.
• Oversee the daily activities and performance of each Account Executive
• Consistently meets/exceeds the outlined metrics as a manager - ARR closed won / Pipe generation / Linearity / Forecast Accuracy
• Continue to build and strengthen your team through recruiting, hiring, and development strategies. Accountable for building your own bench for backfills and expansion.
• Drive operational excellence through constant process innovation and technology toolsets
• Cultivate strong partnerships with Business Development, Solution Consulting, Marketing, our Partner network, and the Iterable Executive team. Proactively identify and implement new strategies to improve the sales cycle
• Strong organisation/prioritisation skills; proven ability to consistently meet deadlines

Director, Enterprise Sales

Account Executive

• Identify and close net-new sales opportunities within target accounts with the opportunity for upselling and expansion while utilizing a consistent and repeatable sales process
• Build and leverage relationships with C-level Marketing and other executives to influence decision making around marketing solution investments
• Drive engaging conversations with commercial marketers at some of the most exciting companies in the world to help them unlock their data, use it more efficiently at unheard-of scale, and develop deeper customer relationships
• Manage sales activity including monthly and quarterly forecasting of revenue in Salesforce and achieve quota quarterly
• Interface with all levels of target organizations from individual contributors to C-level executives via video and in-person meetings (as needed)
• Present Iterable’s product using values-based sales approaches and techniques working alongside Solutions Consultants
• Collaborate and coordinate with internal teams (senior management, solutions, marketing, etc.) throughout the deal process
• Partner closely with your assigned Sales Development Representative (SDR) to strategize and execute on your outbound prospecting plan

Account Executive, MidMarket - West Region

Full-stack Engineer

• Independently own and drive small to medium-sized features, and collaborate with senior engineers on larger, complex projects.
• Collaborate closely with product managers, designers, and fellow engineers to deliver features that improve usability, scale, and customer value.
• Own the full lifecycle of your features, from discovery and design to implementation, deployment, and support.
• Participate in technical discussions and design reviews that raise the bar for engineering excellence.
• Prototype and integrate a wide range of AI and ML features, and help lay the groundwork for scalable, developer-friendly services.

Software Engineer II

Technical Program Manager

• Assist in coordinating org-wide engineering programs such as onboarding, mentorship initiatives, promotion cycles, release reviews, and offsites.
• Help maintain program documentation, track progress, and ensure all logistics run smoothly.
• Support the management of cross-functional projects by tracking tasks, timelines, and dependencies.
• Coordinate meetings, capture clear notes, and proactively follow up on action items to ensure team alignment.
• Partner with engineering, product, and design teams to help projects stay on track.
• Maintain and update dashboards, spreadsheets, and reports on key engineering metrics (e.g., delivery predictability, productivity, org health).
• Help surface risks, blockers, and progress updates in a clear, organized format.
• Assist in identifying opportunities for small, impactful process improvements.

Junior Technical Program Manager

Manager

• Generate a consistent and predictable pipeline from the existing customer base through targeted, full-funnel marketing campaigns.
• Shorten the sales cycle and improve close rates for strategic new business opportunities by executing high-touch, 1:1 ABM programs.
• Contribute to the development of high-level campaign strategies and effectively present plans to stakeholders to secure buy-in and ensure alignment.
• Act as a key marketing partner for Sales and Customer Success on target accounts, ensuring programs are collaborative and meet their needs.
• Translate campaign strategies into detailed execution plans for cross-functional teams, outlining deliverables, timelines, and messaging to ensure a successful rollout.

Campaigns Manager

Learning and Development

• The Senior Instructional Designer will help to lead the vision and program development of the Iterable Academy by working closely with the Senior Manager of Customer Education to develop new offerings
• Own project management and data collection of the courses you develop
• Work cross-functionally with Product and Marketing to create courses that meet the needs of our customers
• Responsible for mentoring new IDs to the team and helping to develop internal processes to onboard new team members
• Accountable for working outside their immediate job function as needed, and willing to take on diverse projects of various sizes
• This role must be a master of relationship creation, resource curation, and research, as these are foundational to what we do in education
• The main Key Results (KR) of the Instructional Designer is achieving a course consumption rate of 80% or higher, as well as meeting any overarching team OKRs and company initiatives

Senior Instructional Designer

Business Development Rep

• Prospect, educate, and develop leads to create sales-ready opportunities
• Research and maintain account data against prioritized accounts; identify key players and generate the interest of key prospects
• Achieve monthly quotas of meetings completed and fully qualified opportunities
• Provide thorough discovery data to each Account Executive to ensure successful opportunities
• Become a trusted and credible resource, developing superior relationships with Account Executives
• Provide ongoing feedback to the sales department for continuous process optimization
• Become an expert at prospecting and master the tools needed to be successful including Salesforce, LinkedIn Sales Navigator, eDataSource, Outreach.io, and intent data.
• Participate in a variety of trainings (sales onboarding, sales tools training, JBarrows sales training, etc)

Business Development Representative

General Counsel

• Provide guidance to executives, engineers, product managers and data teams, on issues related to new and existing services, products, and features throughout the entire product lifecycle.
• Identify legal issues in connection with product build, by partnering early on in the design process and developing an in-depth product knowledge.
• Legal point of contact for everything related to launching new products or offerings, beta programs, addition of new features, sunsetting features, etc.
• Serve as a resident expert and resource on issues related to SaaS product lifecycle and data protection as these topics relate to Iterable’s products and services.
• Review and negotiate complex agreements with service providers and technology partners.
• Monitor emerging technology regulations and industry trends affecting AI and telecommunications and provide strategic guidance on relevant regulatory compliance and responsible data practices.
• Provide strategic and timely training to internal teams on relevant issues and processes.
• Build cross-functional relationships with business teams as well as other internal stakeholders.
• Own regulatory compliance across Iterable’s product suite, with a deep knowledge of regulatory frameworks and their impact.

Senior Product Counsel

Financial Planning and Analysis

• Support timely and accurate preparation of all financial reports, including supporting schedules and tie-outs, in accordance with U.S. GAAP.
• Document and assist in the review of company accounting policies.
• Assist with preparation and execution of financial and statutory audits, ensuring smooth coordination with external auditors.
• Contribute to the month-end close process through journal entry, fluctuation analysis, and reconciliation preparation.
• Research and summarize accounting implications of non-routine, significant transactions; proactively and effectively manage the external auditor review process.
• Ensure compliance with federal, state and local tax laws in partnership with external providers.
• Manage tax notices and payments across jurisdictions.
• Oversee legal entity due diligence and on-going maintenance, ensuring comprehensive capture of accounting, operational, and financial implications.
• Support filing of VAT returns with external providers.
• Lead process transformation and system improvement initiatives across Controllership to promote efficiency and scalability.
• Drive business initiatives and support company growth through implementation of actionable financial and operational processes.
• Be a hands-on contributor to project work, from initial planning and research to final implementation.

Financial Reporting Manager

Accounting Manager

• Mentor and build a world-class revenue accounting and operations team
• Lead all aspects of revenue accounting and close processes, structure enterprise deals, oversee revenue M&A activities, and manage disclosure and reporting
• Lead the end-to-end Order to cash process including Deal Desk review, Order booking, invoicing through cash collection and all related accounting, reconciliations and reviews
• Serve as the subject matter expert on revenue recognition rules and key stakeholder to help shape how products are sold, order form format, and deal structure
• Optimize scalable revenue and billing systems (NetSuite ARM, SuiteBilling, Celigo) in conjunction with quoting and sales order tools
• Take initiative to lead other areas within the Controllership and lead process and policy improvement initiatives across the Controllership
• Develop strong cross-functional relationships and be a strategic thought partner to the Controller and across the Finance organization

Senior Director, Revenue Accounting

• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Work with RevOps to design and maintain compensation and incentive programs to drive the right behavior in the field
• Own and report on the customer account team’s metrics and performance
• Partner with marketing and Customer Success to execute and deliver on company’s revenue plan
• Deliver strong revenue growth across enterprise-level SaaS accounts (typically $50k+ ARR)
• Manage volume-based account management operations and long upsell sales cycles

Vice President, Customer Account Management

Business Operations

• Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, and Customer Success technologies
• Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
• Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
• Support our existing GTM tools and drive increased adoption across the team
• Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
• Own, create, and maintain both internal and external documentation
• Support end-users of the Salesforce platform and integrated tools
• Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
• Monitor system health and performance including proactively identifying and improving system processes
• Maintain and improve data cleanliness
• Build and maintain architecture of our GTM technologies, including managing efficiency, usage, and consolidation of said technologies

Manager, Business Systems

Product Manager

• Own a broad product portfolio and associated roadmap for Content & Catalog on the Personalization team
• Contribute to the vision and design of the Content & Catalog creation experience
• Deliver delightful and creative Content & Catalog experiences that integrate with Channel and Journey experiences
• Act as an internal "voice of the customer" and work directly with customers to define and prioritize features
• Work cross-functionally with Customer Success, Engineering, Marketing, Sales, Design, and other PMs to ship products
• Understand customer personas and build use cases to establish product requirements and roll out new features and enhancements
• Provide ongoing documentation of customer demands and product functionality
• Research industry trends to identify new product features and opportunities
• Collaborate closely with Design and Engineering and report to the Group Product Manager, Orchestration and Personalization

Senior Product Manager

Program Manager

• Report into the Chief of Staff to the CEO and drive cross-enterprise strategic initiatives critical to Iterable’s growth
• Lead planning, execution, and delivery of high-impact projects spanning multiple departments, ensuring alignment with company strategy and executive priorities
• Work directly with the CEO and executive team to translate strategic objectives into clear, actionable project plans and provide updates at the right altitude and cadence
• Build trusted relationships with senior leaders and cross-functional teams to ensure effective decision-making, communication, alignment, and accountability
• Establish project structures, frameworks, and governance for predictability, transparency, and scalability; ensure decisions are data-driven
• Drive change management and communication: anticipate organizational impacts and help teams navigate change effectively
• Define success criteria, track performance against objectives, and ensure tangible business outcomes and learnings