Technical Support Specialist

Iterable

Technical Support Specialist at Iterable helping customers troubleshoot the platform. Collaborating with the support team and enhancing digital marketing skills in a SaaS environment.

Posted 6/8/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $93,000 per yearWebsite

Tech Stack

Tools & technologies

DNSGrafanaJavaScript

About the role

Key responsibilities & impact

Become an Iterable product expert.
Answer customer questions over email, live chat, Zendesk and phone.
Categorize customer inquiries.
Write and update support articles.
Escalate issues to Customer Success Managers and the Engineering team.
Deliver excellent customer service to delight Iterable customers.

Requirements

What you’ll need

Demonstrated ability to solve highly technical problems
Desire to teach new customers about the platform
Ability to answer product and technical questions
Passion for startups, software, and SaaS products
Previous experience in a B2B technical support role at a SaaS company (Bonus)
Experience with email, push or SMS platforms (Bonus)
Experience with JIRA or Zendesk or similar tools (Bonus)
Experience with Datadog/Grafana or similar tools (Bonus)
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks (Bonus)

Benefits

Comp & perks

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Community Impact Days
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsemail infrastructureDNSHTMLCSSJavaScriptJS Frameworkstechnical problem solvingB2B technical supportSaaS products

Soft Skills

customer servicecommunicationteachingproblem solvingescalationorganizationcustomer delightinquiry categorization