iTech AG

Business Analyst

• Participate in a 10-week ServiceNow Business Process Consultant Training Program
• Engage in hands-on exercises focused on business process analysis and ServiceNow
• Collaborate with stakeholders to gather requirements and design processes
• Support internal ServiceNow applications by documenting processes and identifying improvements
• Prepare for ServiceNow certification exams and complete study programs

Business Process Analyst

ServiceNow

• Support security efforts related to data and IT security for a Federal system
• Monitor adherence to information security rules, standards and procedures through security governance
• Assess security impacts on system modifications and technological advances
• Review infrastructure, systems and applications to identify potential security weaknesses
• Manage SDLC security requirements on new or enhanced systems, applications and infrastructure changes
• Ensure that all information systems are functional and secure to protect information
• Create and update Security Impact Assessments based on new product and product updates
• Continuously monitor and refine ServiceNow Security Center

Security Lead – ServiceNow

• Lead end-to-end design, configuration, and implementation of ServiceNow WSD modules including Workplace Case Management, Space Management, Move Management, Visitor Management, and Asset Management.
• Conduct persona workshops to capture requirements, validate workflows, and define user experience expectations across cross-functional stakeholder groups.
• Configure preventive maintenance strategies, service catalogs, and work order management processes; develop and implement AutoCAD-driven space management configurations including floorplan imports, space assignments, and occupancy analytics.
• Design and build multi-persona analytics dashboards and reporting, integrating WSD capabilities across facilities, physical assets, space planning, and move management into a cohesive workplace solution.
• Serve as the recognized WSD subject matter expert, partnering with senior federal managers and executives to provide strategic direction and validate enterprise platform approach through strategy sessions, assessments, and design reviews.
• Assess the operational and functional baseline of client organizations, evaluate platform gaps, and define modernization roadmaps that align WSD capabilities with agency mission and cross-functional goals spanning facilities, HR, IT, and security.
• Develop and maintain configuration documentation and SOPs; support organizational change management by identifying training needs, designing adoption strategies, and coaching client teams on WSD capabilities.
• Mentor and provide technical guidance to more junior ServiceNow developers and functional analysts on WSD best practices and federal delivery standards.

ServiceNow Workplace Service Delivery SME

Communications

• Assist in creating engaging content, including writing persuasive copy and developing graphics for social media posts, blog articles, and website deliverables.
• Help manage social media accounts, including creating a calendar, scheduling posts, monitoring engagement, and analyzing performance.
• Create corporate communications for internal messages, including employee newsletters, surveys, and company-wide announcements.
• Support the marketing team with event coordination, planning, and execution of company events.
• Collaborate with Marketing, HR, Sales, and Delivery to gather necessary information and insights for content creation.
• Stay updated with industry trends, best practices, and emerging technologies to create high-quality content.
• Other duties as assigned.

Marketing Communications Intern

• Serve as the primary point of accountability for SOW delivery
• Establish and manage engagement governance, cadence, and reporting
• Build strong relationships with SBP leadership and Local Plan stakeholders
• Lead executive communications, including steering committees and status reporting
• Lead end-to-end Plan Discovery activities across multiple BCBS Local Plans
• Facilitate workshops to capture: Current-state processes (customer service, inquiry handling) Variations across plans (operational, data, compliance) Pain points and opportunities
• Define future-state process frameworks aligned to Inquiry360 capabilities
• Develop standardization and harmonization recommendations
• Coordinate across diverse stakeholders including: SBP operations, Local Plan business and IT teams, Compliance and regulatory stakeholders
• Drive alignment on common vs. plan-specific requirements
• Identify risks, dependencies, and organizational impacts
• Own quality and completion of all discovery outputs, including: Process maps (current/future state), Requirements documentation, Gap analysis and recommendations, Executive summaries and decision materials
• Ensure deliverables are clear, actionable, and implementation-ready
• Provide direction and oversight to BA/BPC resources
• Delegate and manage workstreams while ensuring consistency and quality
• Review and refine deliverables produced by supporting team members
• Align discovery outputs with the broader 5-year transformation roadmap
• Partner with technology and architecture teams to ensure feasibility
• Support transition into design and implementation phases

ServiceNow Engagement Lead

• Serve as the primary point of accountability for SOW delivery
• Establish and manage engagement governance, cadence, and reporting
• Build strong relationships with stakeholders
• Lead executive communications, including steering committees and status reporting
• Facilitate workshops to capture: Current-state processes, Pain points and opportunities
• Define future-state process frameworks
• Develop standardization and harmonization recommendations
• Coordinate across diverse stakeholders including: Compliance and regulatory stakeholders
• Identify risks, dependencies, and organizational impacts
• Own quality and completion of all discovery outputs, including: Process maps (current/future state), Requirements documentation, Gap analysis and recommendations, Executive summaries and decision materials
• Ensure deliverables are clear, actionable, and implementation-ready
• Provide direction and oversight to BA/BPC resources
• Delegate and manage workstreams while ensuring consistency and quality
• Review and refine deliverables produced by supporting team members
• Align discovery outputs with the broader 5-year transformation roadmap
• Partner with technology and architecture teams to ensure feasibility
• Support transition into design and implementation phases

ServiceNow Engagement Manager

Business Development Rep

• Leverage existing relationships and identify new federal clients to expand iTech AG’s portfolio across civilian, defense, and intelligence sectors
• Develop and execute strategic business development plans to achieve corporate growth objectives within the federal marketplace
• Identify, qualify, and pursue opportunities through agency forecasts, market intelligence, contract vehicles, and customer engagement
• Build and maintain strong relationships with federal decision-makers, contracting officers, program managers, industry partners, and key stakeholders
• Lead pipeline development activities and maintain a robust qualified opportunity pipeline aligned with annual revenue goals
• Manage the business development lifecycle from opportunity identification through qualification, capture, proposal submission, and contract award
• Develop and implement strategic account plans for targeted agencies, including growth strategies, relationship mapping, and competitive positioning
• Conduct market research, competitor analysis, and customer assessments to identify trends, agency priorities, and new growth opportunities
• Shape opportunities early by aligning iTech AG capabilities with customer missions, pain points, and procurement strategies
• Collaborate with capture, proposal, pricing, delivery, and technical teams to develop winning solutions and compliant, compelling proposals
• Support teaming strategies, including identification and negotiation with subcontractors, primes, and strategic partners
• Develop long-term growth strategies for priority agencies, contract vehicles, and adjacent markets
• Communicate effectively with senior leadership regarding pipeline health, strategic initiatives, risks, and growth progress
• Attend industry days, conferences, networking events, and client meetings to strengthen brand presence and relationships.
• Perform other duties as assigned.

Senior Federal Business Development Manager

• Leverage existing relationships and identify new clients to expand iTech AG’s Portfolio
• Execute strategic sales plans to achieve corporate growth objectives
• Research industry trends and identify new opportunities for business expansion
• Attend industry events, conferences, and client meetings to build and maintain strong relationships with key stakeholders
• Collaborate with internal teams to develop and implement marketing strategies to promote iTech AG’s services and solutions
• Monitor opportunities on federal portals for new opportunities, market research updates, amendments, or announcements
• Support capture activities for complex and technical bids, including understanding client requirements, developing technical solutions, and building cost-competitive industry teams
• Manage the capture process from opportunity identification to proposal submission and contract award
• Collaborate with other BD team members in conducting strategic planning, market assessments, competitive analysis, and price-to-win analyses to strengthen the firm's competitive position
• Develop and maintain a robust pipeline of opportunities and ensure alignment with corporate goals
• Work closely with cross-functional teams, including technical, financial, and legal departments, to develop comprehensive proposals
• Communicate effectively with senior management to report on progress, challenges, and strategic plans