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About the role
Key responsibilities & impact- Serve as the primary point of accountability for SOW delivery
- Establish and manage engagement governance, cadence, and reporting
- Build strong relationships with SBP leadership and Local Plan stakeholders
- Lead executive communications, including steering committees and status reporting
- Lead end-to-end Plan Discovery activities across multiple BCBS Local Plans
- Facilitate workshops to capture: Current-state processes (customer service, inquiry handling) Variations across plans (operational, data, compliance) Pain points and opportunities
- Define future-state process frameworks aligned to Inquiry360 capabilities
- Develop standardization and harmonization recommendations
- Coordinate across diverse stakeholders including: SBP operations, Local Plan business and IT teams, Compliance and regulatory stakeholders
- Drive alignment on common vs. plan-specific requirements
- Identify risks, dependencies, and organizational impacts
- Own quality and completion of all discovery outputs, including: Process maps (current/future state), Requirements documentation, Gap analysis and recommendations, Executive summaries and decision materials
- Ensure deliverables are clear, actionable, and implementation-ready
- Provide direction and oversight to BA/BPC resources
- Delegate and manage workstreams while ensuring consistency and quality
- Review and refine deliverables produced by supporting team members
- Align discovery outputs with the broader 5-year transformation roadmap
- Partner with technology and architecture teams to ensure feasibility
- Support transition into design and implementation phases
Requirements
What you’ll need- 7+ years of experience in consulting, business analysis, or process transformation
- Proven experience leading workstreams or engagements in complex environments
- Strong background in business process discovery and transformation
- Experience working with multiple stakeholders across business and IT
- Demonstrated ability to facilitate workshops and drive stakeholder alignment
- Excellent communication skills, including executive-level presentation ability.
- Bachelor’s degree
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process discoveryprocess transformationrequirements documentationgap analysisprocess mappingstakeholder alignmentexecutive communicationsworkstream managementdiscovery outputsfuture-state process frameworks
Soft Skills
relationship buildingfacilitationcommunicationleadershiporganizational skillsdelegationoversightquality assurancestrategic alignmentpresentation skills
Certifications
Bachelor’s degree