Account Manager

• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
• Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations.
• Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.
• Facilitate service delivery by coordinating instructor assignments, tracking client expected training schedules, and ensuring all logistics are in place.
• Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.
• Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.
• Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.

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