Senior Client Account Manager
First American
Customer Success Account Manager
ISC2
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
- Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations.
- Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.
- Facilitate service delivery by coordinating instructor assignments, tracking client expected training schedules, and ensuring all logistics are in place.
- Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers.
- Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met.
- Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close.
Requirements
- 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role
- Experience in education, certification, training services, Cyber strongly preferred
- Proficiency with CRM systems, reporting tools, and order processing workflows
- Bachelor’s degree in related field preferred, or equivalent work experience
Benefits
- Customer Satisfaction
- Education opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successtraining delivery coordinationreporting toolsorder processing workflows
Soft skills
customer satisfactionlong-term retentionengagement strategieslogistics coordinationupsellingcross-selling
