Senior Client Account Manager
First American
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Pennsylvania, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $95,300 - $124,700 per year
Job Level
Senior
About the role
- Responsible for the advocacy and management of business-to-business client(s) in a loan servicing environment
- Cultivate and maintain ongoing client relationships, optimize overall client satisfaction, and instill client confidence
- Responsible for oversight of portfolio health and client performance
- Interact with senior level staff, internal and external, to coordinate initiatives and projects and facilitate solutions with various internal/servicing teams
- Manage multiple processes and projects and work with internal departments to develop and improve processes that have broad business impact
- Partner with internal managers on client trends to ensure client satisfaction and adherence to contract and business rules, while managing company risk
Requirements
- Typically requires 5+ years in progressive servicing/subservicing roles
- Industry knowledge
- Black Knight system experience
- Generally, requires BS Degree in a business field or equivalent work experience
Benefits
- By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it!
- Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success.
- We are proud to foster an authentic and inclusive workplace For All.
- First American is an equal opportunity employer in every sense of the term.
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship managementclient satisfaction optimizationproject managementprocess improvementcross-functional collaboration
Certifications
BS Degree in business