Senior Client Account Manager
First American
National Account Manager – Digital, Amazon
Ferguson
full-time
Posted on:
Location Type: Remote
Location: Remote • California, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $6,375 - $13,934 per month
Job Level
SeniorLead
About the role
- Develop and implement account strategies for Amazon.com, aligning closely with OB Lighting & Fans Portfolio objectives
- Manage day-to-day business operations with Amazon and have expert level understanding of vendor central and navigation within the Amazon business, including promotions, marketing campaigns, pricing compliance, and digital merchandising initiatives
- Achieve or exceed assigned revenue targets by using data-driven insights, understanding customer goals, and influencing digital platform decision-makers
- Partner with Marketing, Channel, and Product teams to ensure online assortments, content, and imagery are optimized for maximum visibility and conversion
- Monitor and analyze competitive trends, customer behavior, and category performance, translating insights into strategies that strengthen digital market share
- Lead promotional planning and execution, including calendar alignment, funding negotiations, and ROI measurement
- Collaborate with Sales Operations and Demand Planning to forecast sales, manage inventory flow, and ensure product availability across digital fulfillment models
- Ensure compliance with MAP and reseller policies across digital accounts, calling out and addressing violations as needed
- Deliver digital line reviews, business updates, and platform-specific strategy presentations to both internal leadership and customer partners
- Coordinate with internal and external partners to enhance operational performance, including order flow, fulfillment rates, and service level agreements
- Champion digital-first standard processes across the organization, ensuring consistent execution and continuous improvement in online sales performance
Requirements
- Bachelor’s degree (BA or BS or equivalent experience) required; MBA preferred
- Minimum of 7 years of professional experience in e-commerce or digital account management, preferably within home improvement, lighting, or consumer goods
- Proven track record of growing sales on major digital platforms (FergusonHome.com, Amazon, HomeDepot.com, Lowes.com, Wayfair, etc.)
- Strong understanding of e-commerce operations, including 1P vendor programs, 3P marketplace models, direct fulfillment, and omnichannel strategies
- Proficiency with Microsoft Office Suite (Excel, PowerPoint) and familiarity with vendor portals such as Amazon Vendor Central, Wayfair Partner Home, and Lowe’s/THD supplier platforms
Benefits
- Health insurance
- Dental coverage
- Vision coverage
- Life insurance
- 401(k) with company match
- Paid time off
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
e-commercedigital account managementdata-driven insightspromotional planningsales forecastinginventory managementROI measurementdigital merchandisingomnichannel strategiesvendor programs
Soft skills
collaborationinfluencingcommunicationstrategic thinkingleadershipanalytical skillsproblem-solvingnegotiationpresentation skillscustomer focus
Certifications
Bachelor’s degreeMBA
