Iron Mountain

Customer Success Manager

• Lead strategic relationship management by executing account plans and conducting regular business reviews to align Iron Mountain’s solutions with customer goals and industry trends.
• Collaborate with sales and internal stakeholders to manage contract renewals, negotiate pricing, and identify cross-sell opportunities that drive account profitability.
• Ensure compliance with organizational standards and local labor laws while utilizing data analytics to identify and mitigate customer churn risks.

Customer Success Manager, German speaking

Full-stack Engineer

• Provide expertise and support for application domains primarily emBTrust System.
• Ensure multiple groups and programs benefit from capabilities and maintain application environment.
• Enforce systematic execution of testing for initiatives related to mortgage systems and applications.
• Collaborate closely with Business, PMO and Development leads to improve product quality.

Senior Software Engineer

Financial Planning and Analysis

• Provide Technical Oversight to global operations and service delivery for Oracle Cloud and Oracle EBS Financial Systems.
• Define and execute the strategic roadmap for system operations, automation, compliance, and continuous improvement.
• Collaborate with Technology Business Partners, Support leadership Team, Finance and business leaders to align support priorities with organizational priorities.
• Improve business processes utilizing Oracle applications, and demonstrate expertise in areas like Month End Consolidation, SEC and Statutory Reporting, and Financial Master Data Management.
• Implement and maintain robust financial controls and risk management practices.
• Drive automation and digitization of internal processes where possible.
• Oversee the stability, performance, and availability of Oracle Cloud Financials platforms and integrations.
• Provide deep techno-functional guidance on configuration, security, data integrity, and reporting (BIP/OTBI).
• Continuously evaluate Oracle’s quarterly roadmap, patches, and updates; lead planning and impact analysis.
• Mentor a team of functional and technical experts supporting Oracle Financials modules (e.g., GL, AP, AR, A2C, Projects, Procurement).
• Build & Foster a culture of continuous learning and performance improvement to identify operational efficiencies.
• Own operational SOX compliance for both Oracle Cloud and EBS platforms.
• Ensure adherence to ITIL service management processes and security best practices.
• Establish and enforce segregation of duties and access control frameworks across financial systems.
• Drive automation strategies to eliminate manual processes and improve system efficiency.
• Collaborate with SRE, engineering, and integration teams to modernize platform operations.
• Champion initiatives that reduce technical debt and improve the scalability of financial systems.
• Build strong partnerships across business stakeholders and technical teams to prioritize and deliver impactful outcomes.
• Mentor a global team of Oracle support professionals, fostering a culture of collaboration and accountability.

Customer Success Manager, German speaking

Senior Software Engineer

Technical Lead, Oracle Financials Operations