iRESTORE

Recruitment

• Support the full recruitment lifecycle by coordinating hiring activities and assisting with sourcing and candidate engagement.
• Post and manage job listings across platforms such as Indeed, LinkedIn Recruiter, and the company careers page.
• Coordinate and schedule phone, video, and final-round interviews, working closely with candidates, recruiters, and hiring managers across multiple time zones.
• Track and report on recruiting metrics and pipeline activity.
• Assist the HR team with offer letter preparation and new hire onboarding documentation.
• Help ensure a seamless and positive interview experience for both candidates and hiring teams.
• Support candidate sourcing efforts by identifying and prioritizing qualified talent for recruiter and hiring manager review.
• Utilize LinkedIn and other sourcing tools to build pipelines of prospective candidates aligned with hiring requirements.
• Maintain strong relationships with recruiting partners and external vendors.
• Stay informed on current HR and recruiting trends, tools, and best practices.
• Provide administrative support to the HR team and assist with additional projects as needed.

Talent Acquisition Coordinator

Customer Success Manager

• Handle inbound and outbound calls, chats, and emails related to order inquiries, refunds, cancellations, escalations, and troubleshooting.
• Actively engage with at-risk customers to understand their concerns and offer personalized solutions to retain them.
• Educate customers about the iRESTORE product line, usage best practices, and realistic expectations for hair regrowth.
• Collaborate with the Customer Success Lead, Supervisor and QA team to flag patterns, improve workflows, and reduce churn.
• Use tools such as Gorgias, Aircall, Shopify, Crisp, and Postscript to manage customer interactions and cases efficiently.
• Follow established retention and refund workflows to ensure consistency and adherence to company policies.
• Maintain detailed and accurate records of interactions in our CRM systems.
• Meet and exceed retention KPIs and quality assurance benchmarks.

Customer Success & Retention Representative

Director

• We’re looking for a hands-on operator to take full ownership of our retention and lifecycle marketing engine across email, SMS, and subscription products.
• You’ll start by auditing everything — no stone left unturned — and then either optimize it or rebuild it from the ground up to drive revenue, repeat purchase rate, LTV/CAC ratio, and subscriber retention.
• You’ll be responsible for creating and executing performance-driven campaigns, setting up high-converting automations, improving CAC payback periods, and helping us increase the % of revenue driven from owned channels.
• You’ll also partner with the acquisition team to design post-click funnels that maximize every paid lead and work closely with our data team to ensure clean, mapped customer journeys from first click to final dollar.
• This is not a “manage the agency” role — you’ll be rolling up your sleeves and driving the outcomes.

Talent Acquisition Coordinator

Customer Success & Retention Representative

Director of Retention – Lifecycle