IQGeo

Customer Success Manager

• Work closely with customers to ensure a smooth and effective onboarding experience.
• Build and maintain long-term relationships with telecom customers, ensuring regular check-ins, address any concerns, and ensure satisfaction.
• Proactively ensure that customers are maximizing the value of the software by providing insights and guidance on best practices.
• Escalate and/or assist in troubleshooting when necessary.
• Act as the voice of the customer by relaying feedback to internal teams, influencing product enhancements to the benefit of all SaaS customers.
• Manage the renewal process by addressing concerns early and identify upsell opportunities.
• Identify at-risk accounts and take action to prevent churn with a focus on maintaining high net retention.
• Provide ad-hoc gap-training and ensure customers are informed of new features.

Full-stack Engineer

• Own the end-to-end lifecycle — designing, building, deploying, testing and maintaining a scalable infrastructure capable of 50k+ daily image analyses.
• Make critical technical and architectural choices.
• Collaborate with different teams to integrate the software within the IQGeo product ecosystem and external systems (e.g., Google Maps).
• Be a key technical point of contact for our customers, working directly with them to translate their operational needs into custom, production-ready features or integrations.

Customer Success Manager

Software Engineer