Internova Travel Group

Consultant

• lead the sales relationship management effort with an assigned portfolio of Associate-category agencies
• oversee a territory within the Eastern region of the United States
• collaborate with internal and external partners to grow each agency’s value
• lead analysis and assessment of each individual agency’s business
• develop annual individual agency marketing/business plans
• innovate proactive strategies to engage and inform frontline agency staff
• create consistent, relevant personalized owner/manager communications
• plan efficient on-site agency visits
• deliver valuable business solutions and superior customer service
• develop opportunities for owner networking and peer-to-peer social events
• serve as the “eyes and ears” of Travel Leaders Network

Regional Travel Field Consultant – Eastern Territory

Product Manager

• drive meaningful product outcomes within our global, corporate travel partnership ecosystem
• work asynchronously with cross-functional teams
• developing, managing, and optimizing a portfolio reliant on strategic alliances, supplier relationships, and technology partners
• driving growth, increasing product penetration, and market sensing across a variety of global markets
• identify, manage, evaluate, and establish high-value opportunities for assigned products across all types of travel suppliers
• manage incremental revenue and margin opportunities through co-branded initiatives, joint ventures, and enhanced partner offerings
• collaborate with Product, Technology, and Operations teams to co-create integrated travel solutions and seamless customer experiences
• stay abreast of industry trends, competitive dynamics, and emerging technologies to identify product and service enhancements
• discover and validate partner and client needs through research and data analysis

Senior Product Manager

Business Analyst

• Responsible for the management of User Support Service Desk, reviewing 2nd level service desk requests for business enhancement initiatives and evaluating requests for technician assignment to provide timely resolution to identified operational issues.
• Translate requests into requirements where enhancements have been defined and approved.
• Collaborate with the Operations leadership in researching agent productivity and process issues.
• Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts.
• Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management.
• Participates in the delivery of initiatives generated through business analysis to drive projects relating to account change management, agent training and quality control standards.
• Department sponsor participating in client and product implementations.
• Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes.
• Work with Education and Training team to ensure enhancements to GDS products/services and agent tools are being trained across the organization.
• Responsible for testing and providing feedback on automation/script programming across all GDS and systems.
• Maintains a favorable working relationship with all other company team members to foster and promote a cooperative working climate which will be conducive to improved employee morale, productivity, efficiency and effectiveness.

Business Process Analyst

Analyst

• Analyzes data, researches market trends, and ensures compliance with legal regulations
• Analyzes and administers variable compensation programs that align with company objectives
• Responsible for understanding, auditing, and administering variable compensation plans for multiple plans across the organization
• Responsible for analyzing sales and commission incentive plans, auditing payouts, optimizing processes, and collaborating with HR and Finance to ensure effective variable compensation programs are in place to support company growth
• Primary contact for variable compensation-related pay issues/questions
• Analyze sales performance data, market trends, and compensation metrics to evaluate the effectiveness of incentive plans and identify areas for improvement
• Analyze job descriptions, determine appropriate salary ranges, and ensure internal equity
• Assist in salary survey data submission, analyze market data, and identify trends to benchmark compensation practices
• Identify opportunities to streamline the variable compensation process, including automation and data integration
• Analyze compensation data, prepare reports, and present findings to management to support strategic decision-making
• Assist in the administration of compensation programs, including salary structures, bonuses, and incentives
• Ensure compensation practices adhere to all applicable laws and regulations, such as the Fair Labor Standards Act (FLSA) and equal pay laws
• Partners with business unit leaders, financial controllers & HR representatives to ensure variable compensation payments are accurate and processed timely
• Prepares monthly and ad-hoc reports and analyses as required
• May be responsible for other duties as assigned by manager

Compensation Analyst

Events

• Work with clients and internal team members to gather, qualify, and implement program content for event technology platforms and solutions.
• Guide clients through the event technology build process by leveraging the selected event management platform to optimize reporting and functionality, while assisting in the development, writing, and editing of content for registration websites, virtual platforms, mobile applications, and travel communications as needed.
• Requires high performance skills in project management, timeline management and communication in a team environment.
• Event technology support from initial build stage through onsite or virtual execution.
• Manage the build-out of the event technology design plan in the following areas: Registration Websites, Email Campaigns, API Integrations, Mobile Apps, OnSite Technology Solutions, Virtual Technology Solutions.
• Copy write, edit, proof and gain approval from internal and external clients for accurate content.
• Create or source, secure and establish rights for all visual content including photography, graphics, illustration and video.
• Work with Event Technology Team to create impactful and exceptionally designed event technology platforms that engage, inform and equip participants for an exceptional event experience.
• Work with technology suppliers, developers, graphic designers and coders for the seamless execution and implementation of event technology; including registration websites, event email communications, onsite technology solutions, virtual technology solutions and mobile apps.
• Collaborate in a team environment.

Senior Event Technology Manager

System Administrator

• Serve as the lead functional and technical owner of all NetSuite EPM systems.
• Manage system configurations, integrations, and performance optimization.
• Ensure system reliability, data integrity, and security compliance.
• Design and implement enhancements, customizations, and automation within NetSuite EPM.
• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
• Provide Tier 1 and Tier 2 support to internal users across global business units.
• Develop and deliver training materials and sessions for end users.
• Maintain documentation for system processes, configurations, and best practices.
• Partner with business stakeholders to identify future needs and system improvements.
• Stay current with NetSuite EPM product updates and industry trends.
• Contribute to roadmap planning and system evolution strategies.

EPM System Administrator

Business Development Rep

• Prospect & Build Pipeline: Identify and engage decision-makers within midmarket organizations using outbound strategies and leveraging inbound leads and partnerships
• Full-Cycle Sales: Manage opportunities from initial discovery through proposal, RFP participation, negotiation, and close.
• Solution Selling: Position one of many of ALTOUR’s suite of products (corporate travel management, meetings management, analytics, AI) as a strategic solution to customer pain points.
• Value-Based Conversations: Articulate ROI and business outcomes to C-suite and senior stakeholders.
• Collaborate Cross-Functionally: Partner with internal teams (operations, implementation, account management, meetings management) to deliver a seamless sales experience.
• Forecast & Report: Maintain accurate pipeline and forecast via Salesforce.
• Travel Occasionally: Attend client meetings and industry events as needed.

Senior Business Development Manager

Account Manager

• Manage a portfolio of National-tier clients, each with structured engagement expectations and defined business goals:
• Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination
• Develop and maintain account plans aligned to client goals, spend forecasts, and optimization opportunities
• Facilitate structured check-ins with clients and ensure delivery of agreed reports, SLAs, and service expectations
• Work cross-functionally with Operations, Sourcing, and Commercial Operations to ensure seamless program delivery
• Collaborate with the Manager, Inside Accounts to determine where accounts may shift tiers and require different delivery models
• Monitor account-level profitability, renewal risk, and growth opportunities
• Track and report client satisfaction trends and recommend improvements

National Account Manager

Customer Support

• Researching and closure of debit memos
• Handling customer inquiries and complaints
• Resolving client issues with vendors
• Ensuring customer satisfaction
• Providing analysis on debit memo trends
• Making recommendations for training and process improvements

Customer Service Coordinator

Director

• Strategic technology executive responsible for leading digital transformation, innovation, and operational excellence across consumer and member-facing platforms.
• Drives adoption of emerging technologies (AI, cloud, automation) and ensures robust, scalable solutions that deliver business value and superior user experiences.
• Partners with cross-functional and cross-divisional teams to align technology strategy with organizational goals, foster a culture of agility, and champion data-driven decision-making.
• Define and evolve product vision for next-generation consumer/member platforms, leveraging AI where possible.
• Lead product roadmap development, integrating feedback from stakeholders, market research, and analytics to prioritize high-impact initiatives.
• Conduct competitive analysis and monitor industry trends (e.g., personalization, cybersecurity, sustainability) to inform strategic direction.
• Oversee full product lifecycle: ideation, development, launch, and continuous improvement, with a focus on rapid iteration and user-centric design.
• Champion agile methodologies (Scrum, Kanban) and modern project management tools to accelerate delivery and enhance transparency.
• Proactively identify risks and implement mitigation strategies to ensure timely, on-budget project completion.
• Manage resources across internal teams and external partners, including remote and hybrid workforces.
• Oversee vendor relationships, contract negotiations, and performance management for third-party technology providers.
• Ensure seamless deployment and support of new applications and enhancements, leveraging DevOps practices for continuous integration and delivery.
• Establish robust incident management, bug tracking, and root cause analysis processes.
• Drive adoption of self-service support, automation, and AI-powered troubleshooting to improve operational efficiency.
• Develop and execute comprehensive launch plans, user onboarding, and change management strategies.
• Build and mentor high-performing, diverse technology teams; foster a culture of innovation, collaboration, and continuous learning.
• Facilitate cross-functional alignment and consensus-building across business units.
• Lead training initiatives, including development of digital learning resources and "train the trainer" programs.
• Represent technology function in executive leadership forums, providing strategic insights and updates on digital initiatives.

Director, Information Technology

Project Manager

• The Implementation Manager is responsible for managing new business implementations
• Serve as the business owner and leaders of these implementations and are accountable for delivering business results
• Support the ongoing needs of the business while ensuring best practices are implemented throughout the organization
• Provide technical oversight of the products’ installation environment and maintenance of the system to ensure reliable performance
• Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations
• Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule
• Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements
• Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations
• Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives
• Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project
• Implement complex business requirements through a variety of tools and technologies
• Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment
• Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT
• Ensure a smooth transition to operations post-go-live and ramp-up
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process
• Work closely with project managers to identify potential issues and risks
• Create documentation that enables the transition from implementation to post-implementation support
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering
• Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive decision-making and development of improvements
• Ensures the team understands expectations and how information is reported and used

Project Manager – Business Implementation

Sales

• focus on the acquisition of new travel advisor affiliates by converting inbound leads driven through various online and offline channels
• assist with driving leads to the pipeline by attending industry conferences and tradeshows and by conducting recruitment webinars
• partner with sales, marketing communications and leadership team to develop and grow the sales pipeline consistently meeting monthly and annual recruiting goals
• source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• manage data for prospective agents in CRM, ensuring all communications are logged, accurate including related documentation
• represent the organization through attending webinars, meetings, trade shows, and events with potential new advisors
• answer potential customers' questions and send additional information as needed
• nurture pending prospects towards further development and closure
• follow up with prospects to secure all necessary documentation for onboarding
• other duties as assigned

Sales Specialist

• Serve as the primary owner and administrator of the Cvent ecosystem, including configuration, templates, workflows, and permissions
• Establish and maintain platform governance, data standards, and reporting readiness
• Manage backend workflows, integrations, and platform enhancements
• Act as an escalation point for Client Issues and Update Requests
• Build and deploy registration websites, event mobile apps, and onsite check-in solutions
• Support program teams through testing, launch, and live event execution
• Ensure reliable technology performance and accurate real-time data capture
• Continuously improve attendee experience, efficiency, and scalability through technology

Event Technology & Platform Admin Manager

• Cruise Consultant delivers highly personalized services for existing and new clients.
• Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision.
• Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet.
• Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.
• Researches and prepares proposals to present to clients.
• Provides clear, accurate pricing, along with the benefits of working with Cruise Specialists.
• Provides recommendations for all ancillary items including insurance, hotels, and air.
• Processes quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system.
• When appropriate, follow up.
• Ensures clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders.
• Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines.
• Provides exceptional customer service to existing, new and referred clients.
• Addresses client issues as they arise and involve management as appropriate.
• Participates in other duties and projects as assigned by Director of Sales.

Cruise Consultant

Manager

• Direct leadership of the travel agent team
• Provide coaching and development to optimize performance using all tools available
• Support the development and implementation of strategic plans to drive customer service combined with operational consistency & efficiencies
• Support client satisfaction, retention and business profitability objectives
• Provides day to day guidance to agent team
• Identify team strengths/development opportunities
• Develop solid plans to drive results
• Provide frequent and timely feedback through one on one interaction and team meetings
• Complete HR interactions/functions as needed
• Clearly communicate the departmental vision and mission to all team members
• Monitor agent productivity measures and develop plans for process improvement as needed
• Work closely with internal departments to ensure client program success