Internova Travel Group

Vice President

• The Vice President of Member Services is a senior leader and key member of the executive team, responsible for driving growth, retention, and long-term value across the Travel Leaders Affiliate agencies.
• This role leads our member sales team to deliver best practices, scalable solutions, and measurable business results.
• The Vice President is actively engaged in strategic planning, operational execution, and division wide growth initiatives.
• Lead, coach, and develop high-performing teams across member sales.
• Develop, execute, and refine annual and long-term sales strategies to drive acquisition, growth, and retention.
• Strengthen Affiliate relationships through best-practice sharing in operations, productivity, and marketing.
• Maintain full P&L responsibility for the department.

VP, Member Services

Recruitment

• Proactively source and identify new Independent Contractors opportunities throughout the Western U.S.
• Attend industry conferences, trade shows, consortium events, luxury travel events, and networking forums to generate qualified leads.
• Conduct in-person meetings, presentations, and market visits to build brand presence and recruit top-producing advisors.
• Maintain a disciplined travel schedule aligned to territory growth goals.
• Build and maintain a robust, active recruitment pipeline within Salesforce CRM.
• Execute consistent outbound prospecting via networking, referrals, events, and industry outreach.
• Identify and qualify high-revenue advisors and competitive prospects.
• Track and report pipeline activity, conversion metrics, and territory growth progress.
• Lead recruitment conversations from first touch through contract execution.
• Clearly articulate GTC’s value proposition and competitive differentiation.
• Conduct financial and production qualification of prospects.
• Partner with internal stakeholders to structure compelling offers and close deals.
• Gather competitive intelligence within the Western territory.
• Identify regional trends, advisor sentiment, and growth opportunities.
• Provide territory feedback to VP to inform strategic direction.
• Partner with onboarding, sales operations, and leadership to ensure smooth transition of newly signed advisors.

Manager, Advisor Recruitment

Sales

• Write, edit, and manage responses to RFPs, RFIs, RFQs, and other proposal requests.
• Translate technical, operational, and business information into clear, persuasive proposal content.
• Customize proposal responses to align with client requirements and win strategies.
• Ensure proposals clearly communicate value, differentiators, and solutions.
• Monitor proposal milestones and proactively manage risks to deadlines.
• Maintain and continuously improve proposal templates, response libraries, and supporting documentation.
• Serve as the primary point of contact for proposal-related process guidance.
• Join internal strategy sessions and review internal meetings to align on proposed solutions, and operational capabilities
• Escalate risks, gaps, or resource constraints to Sales Operations leadership.
• Track proposal activity, win/loss trends, and cycle time metrics.
• Identify opportunities to improve efficiency, quality, and submission consistency.

Corporate Travel Sales RFP Specialist

Manager

• Provides day-to-day guidance to agent team within span of control
• Ability to identify team strengths/development opportunities
• Develops solid plans in place to drive results
• Monitors success measurements frequently
• Provides frequent and timely feedback through one on one interaction, team meetings, and other forms of communication for all direct reports
• Provides both positive and constructive feedback as required
• Completes HR interactions/functions as needed
• Clearly communicates the departmental vision and mission to all team members
• Works closely with Work Force Analyst to develop schedules, monitor attendance, align time for non-phone related work and coaching sessions
• Works to mitigate expense due to quality errors
• Reviews customer service reports monthly, completes appropriate analysis of issues, and works to quickly identify trends or issues within area of responsibility
• Supports service level management through attendance at daily huddles and planning session
• Monitors all write offs and payouts, works closely with Director to create strategies to mitigate payout risks
• Reviews agent productivity measures, offers suggestions and develops plans for process improvement as needed
• Acts as primary contact for day to day operational questions for internal and external clients
• Works closely with all Travel Leaders internal departments to ensure client program success.

Manager, Corporate Travel

• Write, edit, and manage responses to RFPs, RFIs, RFQs, and other proposal requests.
• Translate technical, operational, and business information into clear, persuasive proposal content.
• Customize proposal responses to align with client requirements and win strategies.
• Ensure proposals clearly communicate value, differentiators, and solutions.
• Monitor proposal milestones and proactively manage risks to deadlines.
• Maintain and continuously improve proposal templates, response libraries, and supporting documentation.
• Serve as the primary point of contact for proposal-related process guidance.
• Join internal strategy sessions and review internal meetings to align on proposed solutions, and operational capabilities.
• Escalate risks, gaps, or resource constraints to Sales Operations leadership.
• Track proposal activity, win/loss trends, and cycle time metrics.
• Identify opportunities to improve efficiency, quality, and submission consistency.

Corporate Travel Sales Specialist

Business Development Rep

• Identify, target, and secure net new MICE opportunities within defined industries and/or territories
• Build and maintain a strong pipeline through outbound prospecting, networking, referrals, LinkedIn, and industry engagement
• Qualify prospects based on strategic fit, revenue potential, and long-term opportunity
• Achieve and exceed quarterly and annual revenue targets
• Maintain accurate forecasting and CRM (Salesforce) discipline
• Manage the complete sales process from discovery through proposal development, negotiation, and close
• Conduct consultative discovery conversations to identify client objectives and business drivers
• Develop tailored proposals including scope, creative approach, and budget frameworks
• Present compelling value propositions demonstrating ROI and strategic impact
• Negotiate pricing, MSAs, and contractual agreements in collaboration with leadership
• Build executive-level relationships with decision-makers and key stakeholders
• Represent YES and ALTOUR at industry events and networking engagements

Senior Business Development Manager – MICE

Implementation Specialist

• Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations.
• Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule.
• Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements.
• Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations.
• Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives.
• Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT.
• Ensure a smooth transition to operations post-go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with project managers to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post-implementation support.
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering. function as necessary.
• Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive. decision-making and development of improvements.
• Ensures the team understands expectations and how information is reported and used.

Global Business Implementation Manager

Account Manager

• The primary role of the Account Manager, Partner Relations is to oversee the overarching strategies for an assigned portfolio of preferred partners, including contract negotiations, strategic account action plans, revenue optimization and forecasting, budget execution for marketing and event investments and driving continued training opportunities.
• This individual must have a deep understanding of preferred leisure partners, operations, and internal/external resources available to support sales growth.
• This role is highly collaborative, uniting suppliers, advisors and multiple Internova business units and Travel Leaders Network departments to ensure alignment on contracting, training, marketing, events, and engagement opportunities.
• Negotiate annual contracts for new and existing preferred partners for Internova Travel Group.
• Develop leisure resources, incentives and support tools to maximize supplier/Advisor revenue.
• Develop strategic plans aligned to deliver the budgeted sales and revenue forecasts for each assigned partner and modify as required by market conditions.
• Present and encourage the adoption of new marketing, technology tools and contract improvements with a focus on improving financial terms and increased marketing and sponsorship funding.
• Work with all applicable internal departments to ensure each partner’s strategic plan is fully implemented and executed.
• Cultivate and maintain strong relationships with each assigned account.
• Aligned as Internova Travel Group and Travel Leaders Network point person as it relates to account communications and second-level problem resolution as appropriate.
• Work with internal partner relations team to analyze revenue, booking trends and make recommendations to modify goals or strategic account plans based on market conditions.
• Prepare and conduct monthly internal presentations to align business unit teams on core strategies and performance updates for your assigned accounts.
• Remain current with new partnerships, tools and supplier insights/trends.
• Other duties as assigned.

Account Manager, Partner Relations

Business Analyst

• The Business Analyst – Travel Technology is responsible for analyzing, documenting, and supporting mid-office technology, agent systems, and applications used across the Global Travel Collection.
• Act as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately translated into functional and technical solutions that improve agent workflow, automation, client service, and operational quality.
• Supports both leisure and corporate travel divisions by driving productivity-enhancing initiatives, overseeing system enhancements, and ensuring the successful delivery of projects related to quality control systems, automation, and integration with third-party travel technology providers.
• Receive, review, and analyze service requests from internal departments including Sales, Finance, IT, Revenue Management, Reporting, Business Operations, and external clients.
• Elicit, document, and validate business requirements from key stakeholders for new system implementations, enhancements, and process improvements.
• Translate business needs into clear functional requirements, Statements of Work (SOW), process flows, use cases, and technical task lists.
• Analyze current-state workflows and systems, identify gaps, and define future-state solutions.
• Clearly communicate desired functionality versus existing system behavior to technical teams and vendors.
• Provide second- and third-level support by analyzing system issues, identifying root causes, and recommending solutions.
• Collaborate with supplier partners (e.g., Concur Compleat, Booking Builder, MagnaTech, Sabre, Worldspan) on system enhancements, integrations, and issue resolution.
• Support testing efforts by developing test scenarios, validating system changes, and ensuring requirements are met prior to deployment.
• Manage and prioritize multiple concurrent projects across departments and systems.
• Track requirements, dependencies, risks, and delivery timelines to ensure on-time and high-quality execution.
• Produce and maintain comprehensive documentation including requirements documents, process maps, system specifications, and user guides.
• Communicate project status, risks, and changes clearly and proactively to stakeholders.
• Facilitate and participate in meetings, workshops, and walkthroughs related to system functionality, integrations, and business processes.

Senior Business Analyst – Travel Technology

• Responsible for leading travel technology initiatives, developing and implementing processes for advisor-facing products.
• Overseeing the primary Global Distribution Systems (GDS) Sabre, Travelport+, and Amadeus.
• Managing the Mid Office support team, and handling travel technology projects.
• Supports agents and internal departments in resolving issues that affect multiple points within projects and operations.
• Oversee the Mid-office GDSX Compleat and Travel Technology team.
• Manage and support key applications including ClientBase, Booking Builder, Travelport, Sabre, and Concur Compleat/GDSX.
• Implement and support any additional agent-facing travel products required by Global Travel Collection (GTC) Travel Technology.
• Collaborate with GTC Training for advisor facilitation on GTC products.
• Supervise the Support Desk to ensure Service Level Agreements (SLAs) are met by monitoring team responses and running regular reports.
• Train, motivate, and coach team members to provide efficient customer service, set achievable goals, and monitor progress.
• Lead and manage travel technology projects as assigned by leadership.
• Manage development of business requirements, quality assurance testing, and deployment of enhancements and new product functionalities.
• Collaborate across departments to ensure efficient processes and report errors or issues.
• Evaluate and escalate issues to IT and Operational teams as necessary.
• Continuously improve communication procedures and channels to ensure relevant information is delivered to agents and support teams.
• Create documentation and develop operational processes to streamline procedures.

Manager, Travel Technologies

• Provide leadership for Travel Leaders Network’s Air, Car, and GDS programs
• Champion initiatives that strengthen supplier partnerships, enhance member success
• Collaborate cross-functionally to ensure operational excellence
• Lead high-level negotiations of GDS hosting agreements
• Develop and execute strategies that align suppliers and TLN Members
• Oversee the onboarding and integration of new TLN Associate ARC branches
• Facilitate monthly TLN Air Branch strategy sessions
• Serve as a key representative for TLN air programs
• Lead annual budget forecasting for air, car, and GDS revenue streams
• Conduct quarterly business reviews with supplier partners
• Drive sponsorship opportunities and collaborate with events and industry relations teams
• Manage GDS relationships on behalf of Internova

VP – Air Programs, GDS

Consultant

• lead the sales relationship management effort with an assigned portfolio of Associate-category agencies
• oversee a territory within the Eastern region of the United States
• collaborate with internal and external partners to grow each agency’s value
• lead analysis and assessment of each individual agency’s business
• develop annual individual agency marketing/business plans
• innovate proactive strategies to engage and inform frontline agency staff
• create consistent, relevant personalized owner/manager communications
• plan efficient on-site agency visits
• deliver valuable business solutions and superior customer service
• develop opportunities for owner networking and peer-to-peer social events
• serve as the “eyes and ears” of Travel Leaders Network

Regional Travel Field Consultant – Eastern Territory

Product Manager

• drive meaningful product outcomes within our global, corporate travel partnership ecosystem
• work asynchronously with cross-functional teams
• developing, managing, and optimizing a portfolio reliant on strategic alliances, supplier relationships, and technology partners
• driving growth, increasing product penetration, and market sensing across a variety of global markets
• identify, manage, evaluate, and establish high-value opportunities for assigned products across all types of travel suppliers
• manage incremental revenue and margin opportunities through co-branded initiatives, joint ventures, and enhanced partner offerings
• collaborate with Product, Technology, and Operations teams to co-create integrated travel solutions and seamless customer experiences
• stay abreast of industry trends, competitive dynamics, and emerging technologies to identify product and service enhancements
• discover and validate partner and client needs through research and data analysis

Senior Product Manager

• Responsible for the management of User Support Service Desk, reviewing 2nd level service desk requests for business enhancement initiatives and evaluating requests for technician assignment to provide timely resolution to identified operational issues.
• Translate requests into requirements where enhancements have been defined and approved.
• Collaborate with the Operations leadership in researching agent productivity and process issues.
• Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts.
• Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management.
• Participates in the delivery of initiatives generated through business analysis to drive projects relating to account change management, agent training and quality control standards.
• Department sponsor participating in client and product implementations.
• Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes.
• Work with Education and Training team to ensure enhancements to GDS products/services and agent tools are being trained across the organization.
• Responsible for testing and providing feedback on automation/script programming across all GDS and systems.
• Maintains a favorable working relationship with all other company team members to foster and promote a cooperative working climate which will be conducive to improved employee morale, productivity, efficiency and effectiveness.

Business Process Analyst

Analyst

• Analyzes data, researches market trends, and ensures compliance with legal regulations
• Analyzes and administers variable compensation programs that align with company objectives
• Responsible for understanding, auditing, and administering variable compensation plans for multiple plans across the organization
• Responsible for analyzing sales and commission incentive plans, auditing payouts, optimizing processes, and collaborating with HR and Finance to ensure effective variable compensation programs are in place to support company growth
• Primary contact for variable compensation-related pay issues/questions
• Analyze sales performance data, market trends, and compensation metrics to evaluate the effectiveness of incentive plans and identify areas for improvement
• Analyze job descriptions, determine appropriate salary ranges, and ensure internal equity
• Assist in salary survey data submission, analyze market data, and identify trends to benchmark compensation practices
• Identify opportunities to streamline the variable compensation process, including automation and data integration
• Analyze compensation data, prepare reports, and present findings to management to support strategic decision-making
• Assist in the administration of compensation programs, including salary structures, bonuses, and incentives
• Ensure compensation practices adhere to all applicable laws and regulations, such as the Fair Labor Standards Act (FLSA) and equal pay laws
• Partners with business unit leaders, financial controllers & HR representatives to ensure variable compensation payments are accurate and processed timely
• Prepares monthly and ad-hoc reports and analyses as required
• May be responsible for other duties as assigned by manager