Internova Travel Group

Implementation Specialist

• The Implementation Manager is responsible for managing nett new business implementations
• Support the implementation of online booking tools where needed
• Serve as the business owner and leader of these implementations
• Provide technical oversight of the products’ installation environment
• Maintain communication throughout the project to meet customer expectations
• Plan, lead, organize, and control multiple project initiatives
• Engage Sales, Solutions, and Operations for validation
• Build the designed engineering structure to scale
• Ensure a smooth transition to operations post-go-live and ramp-up
• Collaborate with customer and operations leadership to ensure compliance

Global Business Implementation Manager

• managing net new business implementations
• supporting the implementation of online booking tools
• serving as the business owner and leaders of these implementations
• accountable for delivering business results
• providing technical oversight of the products’ installation environment
• leading and managing the implementation of new business end-to-end
• maintaining communication throughout the project
• engaging sales, solutions, and operations to validate new business scope
• building the designed engineering structure
• translating business requirements into a robust design
• serving as the first-line decision maker for the business
• providing day-to-day direction to cross-functional implementation pods/support teams
• ensuring a smooth transition to operations post-go-live
• creating documentation that enables the transition from implementation to post-implementation support
• supporting Quality Driven Management techniques

Global Business Implementation Manager, Bilingual Spanish

Consultant

• provide highly personalized travel consulting services to valued customers, including but not limited to air, hotel, car, and limo.
• support an established Principal Advisor who has a high-volume, fast-paced business.
• creatively and independently understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing.
• ensure that all governing corporate policies and procedures are followed.
• identify, prioritize and decide what tasks are necessary to fulfill the needs of the client.
• investigate and make recommendations with minimal help, direction, and supervision considering individualized client preferences.
• finalize air, car, and hotel bookings, issue tickets, and handle invoicing, exchanges, MCOs, voids and refunds by utilizing the Sabre reservation system.
• ensure that booked and confirmed travel is reconfirmed prior to travel and immediately before and during travel.
• use problem solving abilities throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction.
• perform own quality control; independently review client reservations for accuracy and quality.
• adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
• handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
• international travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.

Corporate Travel Consultant

Graphics Designer

• Work with clients and internal team members to gather, qualify, and implement program content for event technology platforms and solutions
• Guide clients through the event technology build process by leveraging the selected event management platform to optimize reporting and functionality, while assisting in the development, writing, and editing of content for registration websites, virtual platforms, mobile applications, and travel communications as needed
• Requires high performance skills in project management, timeline management and communication in a team environment
• Event technology support from initial build stage through onsite or virtual execution
• Manage the build-out of the event technology design plan in the following areas: Registration Websites Email Campaigns API Integrations Mobile Apps OnSite Technology Solutions Virtual Technology Solutions
• Copy write, edit, proof and gain approval from internal and external clients for accurate content
• Create or source, secure and establish rights for all visual content including photography, graphics, illustration and video
• Work with Event Technology Team to create impactful and exceptionally designed event technology platforms that engage, inform and equip participants for an exceptional event experience
• Work with technology suppliers, developers, graphic designers and coders for the seamless execution and implementation of event technology; including registration websites, event email communications, onsite technology solutions, virtual technology solutions and mobile apps
• Collaborate in a team environment
• Ability to multitask and manage multiple projects at one given time and be able to jump between technology components

Senior Digital Design Specialist

Product Manager

• Oversee the strategic and tactical product management function
• Develop and execute comprehensive product strategies to drive customer adoption, retention, and revenue growth
• Enable technology and tools to offer our customers a flagship travel management product
• Lead a team of professionals and collaborate closely with cross-functional teams, including service delivery, sales, marketing, and executive leadership
• Shape our product offering, product delivery, positioning, messaging, and go-to-market strategies, ultimately contributing to the company's success in the travel industry
• Develop and communicate a clear product vision and strategy that aligns with the company’s business objectives
• Identify market opportunities and define the product roadmap
• Oversee the entire product lifecycle, from ideation to launch, planning, development, implementation, and post-launch support
• Build and lead a high-performing product team
• Develop and implement go-to-market strategies, including product positioning, pricing, and promotional plans
• Drive innovation and continuous improvement in product offerings and processes

VP, Product Management

• The Cruise Consultant delivers highly personalized services for existing and new clients.
• Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision.
• Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet.
• Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.
• Research and prepare proposals to present to clients.
• Provide clear, accurate pricing, along with the benefits of working with Cruise Specialists.
• Provide recommendations for all ancillary items including insurance, hotels, and air.
• Process quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system.
• When appropriate, follow up.
• Ensure clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders.
• Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines.
• Provide exceptional customer service to existing, new and referred clients.
• Address client issues as they arise and involve management as appropriate.
• Participate in other duties and projects as assigned by Director of Sales.

Cruise Consultant

Business Analyst

• The Senior Business Analyst leads the definition and delivery of innovative, end-to-end business requirements supporting a global corporate travel management ecosystem
• This role bridges business and technology by translating strategic objectives into clear, actionable requirements while driving automation, cost efficiency, and streamlined processes
• Lead requirements gathering, analysis, and validation for complex, cross-functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI-enabled solutions
• Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies, and opportunities for automation and cost-effective process improvements
• Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility
• Produce clear, high-quality business and system requirements documentation, including user instruction and operational support materials
• Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision-making
• Define and document current-state and future-state business processes, system workflows, and end-to-end integration touchpoints
• Design functional system solutions that enable scalable, streamlined, and automated travel management operations
• Plan and coordinate requirements-related activities across development, testing, and business teams throughout the software development lifecycle
• Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes
• Manage work independently, engaging additional team members, subject matter experts, or leadership as needed to resolve issues
• Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards
• Identify issues or risks of significance, escalate appropriately, and ensure system and process documentation is maintained and up to date.

Senior Business Analyst

Vice President

• Develop and communicate a clear technology vision and strategy
• Own end-to-end delivery of corporate travel technology implementations
• Develop go-to-market strategies for technology solutions
• Lead and develop a high-performing travel technology team

VP, Travel Technology

Account Executive

• Own executive-level, strategic relationships across a portfolio of Enterprise-tier customers, ensuring satisfaction, retention, and revenue growth
• Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and executive teams
• Develop account plans, strategic roadmaps, and commercial initiatives tailored to each customer’s evolving global business and travel program needs
• Drive revenue growth through expansion, upsell, and whitespace identification in partnership with Sales and Partner Network leadership
• Collaborate with regional and in-country partner agencies to ensure seamless global delivery and consistent traveler and stakeholder experience
• Lead complex global program expansion efforts, including onboarding new regions and countries while ensuring strong adoption of global standards
• Drive consistent global program design and execution across online and offline servicing models through strong cross-functional collaboration
• Own global alignment of operational processes, ensuring local delivery models integrate seamlessly into the broader global framework
• Partner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistency
• Ensure global data integrity by understanding how regional booking channels, traveler behavior, supplier content, and servicing workflows impact enterprise data quality
• Anticipate and mitigate global content disruption (e.g., NDC, GDS fragmentation, supplier-direct strategies), proactively developing solutions
• Act as a strategic advisor on market evolution, emerging technology, and innovation shaping the future of global travel programs
• Lead executive-level conversations on program performance, cost containment, sustainability, traveler experience, and innovation
• Ensure contractual SLAs, KPIs, and commercial commitments are met and continuously improved
• Proactively manage executive reporting, QBRs/MBRs, and forecasting activities
• Contribute to the evolution of ALTOUR’s Enterprise account management playbooks and mentor peers

Enterprise Account Director

Account Manager

• The Destination Partnership & Growth Manager will work as the liaison between Internova and the company’s preferred Global Destination Tourism Board Partners.
• This role is responsible for driving partner growth, new business development, and revenue-generating marketing strategies through the development, management, and execution of integrated campaigns across Internova’s business units.
• Manage a portfolio of mid-tier – growth targeted destination partners with a focus on account development and revenue growth
• Lead planning across assigned accounts, identifying upsell and expansion opportunities across Internova business units
• Develop and execute integrated destination campaigns aligned to partner goals, ROI, and Internova BU priorities
• Manage tiered package accounts including development, solicitation, growth, and execution of turnkey campaigns
• Ensure consistent delivery and scale partners into higher investment tiers
• Maintain strong partner relationships and increase engagement and long-term value
• Share insights and best practices to support portfolio-wide growth
• Identify, pursue, and secure new destination partners
• Lead pitch development, proposals, and presentations
• Convert prospects into long-term preferred partners
• Develop multi-destination and thematic campaigns that drive incremental revenue
• Package opportunities across Internova business units
• Collaborate cross-functionally to launch innovative campaigns
• Monitor campaign performance and optimize ROI
• Create and manage annual marketing plans
• Evaluate and optimize campaigns
• Execute multiple marketing plans simultaneously
• Provide campaign performance reporting
• Collaborate with creative teams on campaign assets
• Drive partner renewals and growth
• Collaborate across Internova business units
• Coordinate campaigns across business units and partner verticals
• Support business unit events – solicitation of Destination participations
• Obtain and manage partner budgets
• Produce performance recaps
• Provide optimization insights

Destination Partnerships & Growth Manager

• This is an exciting opportunity to join Altour as an experienced and effective leader to promote positive growth with our service delivery team!
• The VP, Service Delivery will lead the Service Delivery operations team with a proven track record of driving process improvement and contact center support models in a Travel Management Company environment.
• This role enables ALTOUR to increase the operational efficiency and overall effectiveness of our Service Delivery operations.
• Client facing support – Optimize the client experience
• Develop service strategies to match client need
• Issue resolution including service recovery planning
• Understanding of the BPO environment and ability to manage vendor relationships
• Contract and SLA management
• Strategic planning
• Work Force Management – Strong understanding of telephony systems
• Understanding of Work Force Management practices
• Sales Support – Help identify service delivery configuration for prospective clients
• Support sales team in sales presentations
• Products – Ability to evaluate emerging technologies for applicability to service delivery teams or client end users
• Project Management – Ability to create strategic and detailed project plans as needed
• Collaboration – Strong collaboration skills to work across all aspects of the business
• Develop supportive working relationships with other departments, Executives and support team leaders to ensure a seamless continuum of service.
• Be consultative, execute and deliver all critical customer strategies and model our core values in maintaining a positive working relationship with client customer base.
• Develop and maintain strong relationships with internal and external stakeholders, including partners, and industry leaders.
• Identifies training needs, initiates development of subordinates, recommends effective personnel actions such as organizational development, coaching and compensation.

VP, Service Delivery

Software Engineer

• Play a key role in supporting and maintaining day-to-day integration operations
• Contribute to the development of new integration processes
• Provide day-to-day operational support for Boomi integrations, including monitoring, alert handling, and issue resolution
• Troubleshoot and resolve integration errors, ensuring stable and reliable data flows across SaaS and internal applications
• Collaborate with senior developers to design, develop, and deploy integration processes, with approximately 50% focus on development tasks
• Assist in maintaining and enhancing integration documentation, best practices, and operational procedures
• Support API-based integrations and work with technologies such as REST, SOAP, JSON, and XML
• Participate in root cause analysis, process optimization, and proactive problem prevention for production systems