Business Process Analyst

Internova Travel Group

Business Process Analyst responsible for technology solutions and agent systems in corporate travel. Collaborating on mid-office development and driving productivity through innovative solutions.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $41,626 - $68,292 per yearWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

defining, developing, and delivering mid-office technology solutions and agent-facing systems
lead testing efforts, document system behavior and processes for operational and support teams
serve as a subject matter expert (SME) across supported platforms
oversee the evaluation and delivery of automation-related requests and projects, including quality control systems, GDS scripting, and business analysis
drive agent productivity, end-to-end automation, and operational quality through innovative technology solutions
report to the Manager of Automation Development with a high level of communication between departments.

Requirements

What you’ll need

Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting
Concur Compleat, iQCX, AQUA, etc
Sabre Scribe or Sabre Red Apps
Amadeus Smart Scripts/ Smart Flows/ Quality Monitor
Proven hands-on experience with at least two GDS platforms (Amadeus, Apollo, Galileo, Sabre, or Travelport Plus), including knowledge of industry practices and corporate travel standards
Demonstrates strong communication and stakeholder management skills, effectively setting and managing expectations with internal and external partners
Highly organized and self-directed, with the ability to manage multiple priorities, work independently, and consistently deliver high-quality results on time.

Benefits

Comp & perks

choice of two medical plans and two dental plans
vision insurance
flexible spending accounts (FSAs)
company-paid life insurance and AD&D
optional additional life insurance and AD&D
disability insurance
paid parental leave
paid time off
401k Plan with company match
discounted employee travel options
access to LinkedIn Learning webinars and courses
discounted pet insurance and auto, home, & renters insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GDS scriptingbusiness analysisautomation-related projectsquality control systemsTravel Quality SystemsAmadeusApolloGalileoSabreTravelport Plus

Soft Skills

strong communicationstakeholder managementorganizational skillsself-directedability to manage multiple prioritieshigh-quality resultssetting expectationsmanaging expectations