QA Analyst

Internova Travel Group

QA Analyst at ALTOUR supporting corporate travel division by overseeing quality and monitoring processes. Involved in client implementation and providing automation feedback.

Posted 7/6/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $38,294 - $71,801 per yearWebsite

About the role

Key responsibilities & impact

This role is responsible for supporting our corporate travel division
The analyst is directly involved in overseeing the quality of our corporate end to end process
Collaborate with the Operations leadership in researching agent productivity and process issues
Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts
Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management
Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes
Responsible for testing and providing feedback on automation/script programming across all GDS and systems
Maintains a favorable working relationship with all other company team members

Requirements

What you’ll need

3+ years travel operations and/or travel experience
Practical expertise in two of the following GDS’, Amadeus, Sabre, Travelport Plus/Galileo
Sound critical thinking and organizational skills
Consistent accuracy in task
Ability to retain and recall information
Strong Teamwork and interpersonal skills
Strong organizational skills required to handle multiple projects and priorities simultaneously
Excellent verbal and communication skills
Proficient in setting and managing internal and external customer expectations.

Benefits

Comp & perks

choice of two medical plans and two dental plans
vision insurance
flexible spending accounts (FSAs)
company-paid life insurance and AD&D
optional additional life insurance and AD&D
disability insurance
paid parental leave
paid time off
401k Plan with company match
discounted employee travel options
access to LinkedIn Learning webinars and courses
discounted pet insurance and auto, home, & renters insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GDSQuality ControlProcess DocumentationAutomation TestingScript Programming

Soft Skills

Critical ThinkingOrganizational SkillsTeamworkInterpersonal SkillsVerbal Communication