International Luxury Hotel Association

Correspondent Specialist, Correspondent Operations – Non-Delegated

International Luxury Hotel Association

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $69,000 - $72,000 per year

Job Level

JuniorMid-Level

About the role

  • Serve as liaison for Correspondent non-delegated business channel, communicating with correspondents, vendors and internal business units
  • Handle 45–60 inbound phone calls and/or emails per day regarding underwriting guidelines, product requirements, statuses, approvals, purchases and conditions
  • Conduct due diligence and research on escalations, questions or guidance needed throughout the process
  • Review collateral, compliance, underwriting and closing documentation
  • Review loan decisions and conditions and identify potential alternatives with management
  • Provide excellent customer service within established time frames and clearly communicate purpose of conditions to Correspondents
  • Review and provide loan status and assist with process/system questions or direction
  • Collaborate with Underwriting to translate guidelines and apply mitigating factors when applicable
  • Coordinate with leadership regarding loan or business decisions and provide escalations as applicable
  • Communicate with Vendor and Correspondent Sales as needed
  • Identify trends and assist with development of process improvements
  • Ensure productivity, quality and performance goals are met
  • Utilize onshore and offshore resources to support operational and procedural requirements
  • Ensure compliance with laws, regulations and GSE requirements

Requirements

  • Bachelor’s degree preferred (business, accounting, finance, or banking) or equivalent education and applicable years of experience in the Correspondent Lending channel
  • High School Diploma, GED or Military equivalent
  • A minimum of two years underwriting experience (Conventional and/or Government) required
  • Previous experience in a call center preferred
  • Proven interpersonal skills and ability to interact with departments and vendors professionally
  • Demonstrate knowledge and expertise with underwriting guidelines and products inclusive of Conventional, FHA and VA
  • Strong underwriting and operational knowledge and skill
  • Strong interpersonal and relationship management skills
  • Strong decision-making ability and ability to escalate loans as needed
  • Self-motivated with ability to multi task and meet deadlines
  • Excellent written and verbal communication skills, strong analytical skills and ability to problem solve
  • Excellent organizational and time management skills
  • Solid understanding of the mortgage industry (preferred)
  • Ability to navigate, comprehend and interpret investor guidelines
  • Familiarity with Encompass and Encompass adjacent software preferred (Optimal Blue, TPO Connect)
  • Familiarity with Document Imaging
  • Must pass Company’s Background Screening process and may be required to pass client-specific background checks or Federal/State licensing requirements