Correspondent Specialist, Correspondent Operations – Non-Delegated
International Luxury Hotel Association
Senior Client Services Specialist, Correspondent Lending Operations
International Luxury Hotel Association
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $83,500 per year
Job Level
Senior
About the role
- Serve as liaison for the Correspondent Delegated business channel and report to the Senior Manager, Correspondent Lending Operations
- Communicate with correspondents, vendors and internal business units regarding Conventional, FHA, VA or Non-Agency loans submitted for purchase
- Conduct due diligence and research based on escalations, questions or guidance needed throughout the process
- Manage high volume of inbound communications including 50–100 emails and phone calls daily addressing underwriting guidelines, product specifications, operational procedures, loan statuses, approvals, purchases, and conditions
- Coordinate and conduct seller pipeline calls on a daily, weekly, or monthly basis
- Cultivate and maintain effective relationships with internal teams and external Correspondent Lenders
- Review collateral, compliance documentation, underwriting decisions, and closing packages
- Evaluate loan decisions and conditions and collaborate with management to identify alternatives
- Monitor and report loan statuses and provide guidance on system navigation and process-related inquiries
- Liaise with vendors and Correspondent Sales teams to ensure alignment
- Analyze operational trends and help develop and implement process improvements
- Maintain compliance with applicable laws, regulations, and GSE requirements
- Provide organized and timely escalations to leadership as needed
Requirements
- Four year degree from an accredited university with a concentration in business, accounting, finance, or banking or equivalent experience within the Correspondent Lending Operations channel
- A minimum of two years underwriting, Processing or Delegated Correspondent experience required
- Strong underwriting or processing and mortgage banking knowledge and skill
- Previous experience in a call center or similar role preferred
- Proven interpersonal skills, ability to interact with other departments and vendors in a professional manner
- Demonstrate knowledge and expertise with underwriting guidelines and products inclusive of Conventional, FHA and VA and Non-Agency
- Ability to navigate, comprehend and interpret investor guidelines
- Familiarity with Encompass and Encompass adjacent software preferred (TPO Connect)
- Familiarity with Document Imaging
- Ability to escalate loans as needed
- Must pass the Company’s Background Screening process prior to beginning employment
- May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable
