Corporate Support Manager
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $90,000 per year
About the role
- Be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline.
- Provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process.
- Understand assigned territory branch needs and develop plans to address them.
- Resolve branch complaints.
- Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
- Monitor and follow up with branch employees to maintain the proper workflow.
- Ensure assigned branches comply with all corporate and regulatory policies and procedures.
- Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
- Develop new methods and procedures to increase operations efficiency.
- Manage projects for deployment of new systems and procedures.
- Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
- Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees.
- Guide and direct employees to assist their professional development.
- Monitor daily, weekly, and monthly production and compliance reports.
Requirements
- A minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
- A minimum of 3 to 5 years’ management experience.
- Strategic understanding of the mortgage lending function.
- Experience with Encompass LOS system, a plus.
- Excellent communication and customer service skills.
- Excellent knowledge of processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.
- Ability to prioritize and meet deadlines.
- Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
- Proficient with Microsoft Office Suite.
- Knowledge of FNMA, FHA, GNMA and VA housing loans.
Benefits
- medical
- dental
- vision
- 401K
- short-term disability
- employee assistance program
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementmortgage processingunderwritingcompliance trainingproject managementloan pipeline managementoperational systems developmentefficiency improvementfederal regulations knowledgestate regulations knowledge
Soft Skills
communication skillscustomer service skillsteam managementproblem-solvingstrategic planningemployee developmentadaptabilityprioritizationworkflow improvementinterpersonal skills