Luminare Health

Client Manager

Luminare Health

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $66,300 - $124,500 per year

Job Level

Mid-LevelSenior

About the role

  • Responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities.
  • Works directly with sales executives during finalist presentations and may be asked to present to potential clients.
  • Expected to support and service between 12 – 20 groups of clients between $50,000 - $250,000+ annual net revenue.
  • Maintains senior management level contact with Benefits, Human Resources, and financial staff of the client.
  • Also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction.
  • May have some internal project participation.
  • Charged with retaining and growing their assigned book of business, but also supporting their Regional Team as needed.

Requirements

  • High school diploma or GED equivalent required
  • 3-5 years previous experience of Client Management experience and/or experience in a similar TPA or insurance environment with client facing/client support responsibilities
  • Results oriented and self-motivated
  • Excellent written and verbal communications skills are required, as are exceptional organizational skills
  • Ability to interact with senior level executives
  • Thorough understanding of self-funding and employee benefit plans; stop loss understanding a plus; Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA,PPACA, etc.)
  • Excellent presentation skills
  • Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
  • Experience with PowerSTEPP
  • Ability to travel is required
  • Preferred: College degree
  • Preferred: State insurance license