Intellistack

Customer Success Manager

Intellistack

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $80,000 - $90,000 per year

Job Level

JuniorMid-Level

About the role

  • Lead onboarding and successful implementation for new accounts
  • Monitor account health and proactively address areas of concern or churn risk
  • Develop tailored success plans to help customers reach their goals and maximize value
  • Serve as a trusted advisor to customer stakeholders and executive sponsors
  • Facilitate regular strategic business reviews and adoption check-ins
  • Promote platform adoption, license utilization, and identify upsell opportunities
  • Act as the voice of the customer internally—sharing feedback with product and engineering
  • Support renewal conversations in collaboration with the Renewals Manager and AEs
  • Maintain up-to-date records of customer activity using Salesforce or other CRM tools
  • Work cross-functionally with sales, product, engineering, and support teams to ensure customer success

Requirements

  • 2+ years of experience in a Customer Success role at a SaaS company
  • Strong communication and relationship-building skills
  • Demonstrated ability to manage multiple customers and drive outcomes
  • Experience with CRM systems (e.g., Salesforce)
  • Comfortable presenting, leading webinars, and hosting strategic reviews
  • Ability to travel periodically as needed
  • Legally authorized to work in the country of this job's location (application asks)
  • Do you require visa sponsorship now or in the future? (application asks)
  • Bonus: Background in product management, consulting, data analysis, or financial analysis
  • Bonus: Familiarity with digital workflow, automation, or form-based platforms