Customer Success Manager

• Lead onboarding and successful implementation for new accounts
• Monitor account health and proactively address areas of concern or churn risk
• Develop tailored success plans to help customers reach their goals and maximize value
• Serve as a trusted advisor to customer stakeholders and executive sponsors
• Facilitate regular strategic business reviews and adoption check-ins
• Promote platform adoption, license utilization, and identify upsell opportunities
• Act as the voice of the customer internally—sharing feedback with product and engineering
• Support renewal conversations in collaboration with the Renewals Manager and AEs
• Maintain up-to-date records of customer activity using Salesforce or other CRM tools
• Work cross-functionally with sales, product, engineering, and support teams to ensure customer success

Customer Success Manager

Customer Success Associate

Customer Success Associate

Client Experience Specialist – Onboarding

Customer Success Manager – Federal

Senior Manager, CRM Member Marketing