INTEGRIS Health

Affiliate Manager

• Serves as the primary HR partner for assigned entities or client groups, operating autonomously in day-to-day partnership while collaborating with an HR Director for strategic direction as needed.
• This role balances operational effectiveness with proactive problem-solving and consistent execution of enterprise caregiver strategies.
• Partner with leaders to address workforce needs across the caregiver lifecycle, including talent planning, performance management, and risk mitigation.
• Provide sound, business-aligned counsel on caregiver decisions that impact engagement, retention, and performance.
• Execute enterprise HR programs and initiatives locally, ensuring adoption and effectiveness.
• Identify workforce trends, risks, and opportunities within the client group and elevate insights to HR Directors.
• Manage complex coaching matters independently, escalating only when strategic or high-risk.
• Build strong, credible relationships with leaders through responsiveness, professionalism, and practical problem solving.

Talent Partner II

Medical writer

• Evaluating overall completeness and quality of clinical documentation
• Works in partnership with physicians, coders, and other healthcare professionals
• Performs concurrent review process for all selected admissions
• Demonstrates in-depth clinical knowledge of complex disease processes and procedures in an inpatient setting
• Utilize current CMS, AHA, and AHIMA coding guidelines to accurately determine diagnoses and procedures
• Develop documentation query protocol and educate essential staff
• Initiates assertive communication with physicians when documentation requires clarification
• Tracks responses and trends compliance with documentation queries
• Identifies trends in documentation and/or potential problems and develops action plans
• Works effectively with coding staff to clarify documentation issues
• Provides information and education to physicians not responding to documentation requests
• Conducts independent research to promote knowledge of clinical topics and trends

Clinical Documentation Specialist

Security Engineer

• Lead and manage critical security projects within our healthcare organization.
• Drive the successful execution of security projects, ensuring they are delivered on time and within budget.
• Ensure that projects meet the organization's security objectives.
• Oversee compliance with regulatory requirements such as HIPAA, HITECH, and NIST standards.
• Collaborate with IT, operations, and other teams to ensure seamless project execution.
• Provide regular project status reports, including key performance indicators and metrics.

Security Program Manager

• Overseeing the design, implementation, and management of comprehensive security strategies.
• Providing strategic direction, ensuring the protection of sensitive patient data.
• Leading efforts to enhance the organization's security posture.
• Developing and executing a strategic information security roadmap.
• Leading and mentoring a team of security analysts and engineers.
• Designing and implementing advanced security measures to safeguard the organization's infrastructure, applications, and data.
• Collaborating with cross-functional teams to embed security principles into projects, technologies, and initiatives.
• Conducting regular security assessments, vulnerability assessments, and penetration tests to evaluate and address risks.
• Managing security tools, including SIEM, intrusion detection systems, and antivirus solutions.
• Developing and enforcing information security policies, standards, and procedures, ensuring compliance with healthcare regulations (e.g., HIPAA).

Manager, Information Security

Recruitment

• manage and direct the Caregiver and Physician Talent Acquisition functions
• full oversight of recruitment operations, sourcing strategy, and team performance
• designing and executing recruitment strategies
• workforce planning, and continuous performance improvement across both service lines
• reporting directly to the Vice President of Talent Acquisition
• leads enterprise-wide talent initiatives and special projects as assigned
• ensuring effective delivery of recruitment services across all assigned areas
• overseeing the sourcing structure for both Caregiver and Physician recruitment
• ensuring proactive talent pipeline development and market competitive sourcing strategies
• strategically identifying and addressing organizational workforce planning needs
• evaluating and refining sourcing, selection, and onboarding procedures to ensure efficiency and effectiveness
• monitoring appropriate metrics to ensure teams are operating effectively
• developing and implementing service recovery processes
• leading teams in cycles of continuous performance improvement
• participating in the strategic planning process for Human Resources Centers of Excellence
• ensuring legal and regulatory compliance for all areas of responsibility
• providing data and support for audits, surveys, and compliance reviews
• managing department staff effectively

Director of Talent Acquisition

General

• responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction
• Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution
• Provides information regarding the patient's coverage eligibility and benefits, patient's financial liability, INTEGRIS Health's billing practices and policies
• Ensures the appropriateness of complex registration activity including scheduling, verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol
• Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol
• Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers
• Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately
• Collects patient payments and follows levels of authority to ensure financial clearance
• Documents all patient accounts activities concisely, including authorization and patient liability requirements
• Performs filing, data entry, and other duties as assigned
• Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability
• Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements
• Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability
• Acts as a liaison to resolve complex patient access and account issues, responds to questions on reimbursement and serves as a resource and systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions
• Provides guidance, feedback and training to staff on multiple processes, payers and systems, and monitors assignments and assess productivity
• Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system
• Initiates and coordinates the implementation of team-oriented process improvement initiatives for the department and organization
• Initiates and coordinates continuous quality improvement efforts, establishes goals with supervisors, tracks progress, and prepares data for presentation
• Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts

Senior Patient Access Specialist

Analyst

• Oversees preparation of monthly compensation calculations; reviews models and resolves issues within the models.
• Primary contact for providers, administrative leadership, and other internal and external parties for subjects associated with provider compensation models.
• Communicates provider compensation issues to practice administrators and offer recommendations to implement changes as they occur.
• Prepare specialty compensation related projects and participates in any internal audits related to provider compensation.
• Works on compensation related data needed for strategic plan and annual budget.
• Meets with administrative leadership, providers, and other operational personnel to review compensation models and/or any compensation issues.
• Summarize and analyze provider compensation and productivity data, including market data analyses, interpretation of compensation data, and comparative analysis to industry benchmarks.
• Develop provider compensation models that support the INTEGRIS provider initiative and controlling costs while enhancing provider performance and rewards associated with performance.
• Provide input on target acquisition deal structures to be used in financial proformas.
• Completes special assignments in support of INTEGRIS strategy to retain key provider/practice groups to support the INTEGRIS service line strategy.
• Understand the regulatory environment, mechanics of healthcare reimbursement, entity arrangement types, and overall industry trends and risks.
• Recognize and analyze problems regarding agreements and the conceptual framework for fair market value.
• Completes specialty projects as assigned by the manager of provider compensation.

Provider Comp Analyst

Medical Billing and Coding

• Analyzes relevant clinical and demographic information from the Health Information record
• Assigns appropriate ICD-10 and CPT codes following appropriate guidelines
• As certainties that codes are compliant with CMS, state and other regulatory agencies.
• Assigns hospital DRG's proficiently and analyzes documentation for appropriate severity of illness and risk of mortality reporting
• Provides mentorship and training to on-boarding coders
• Completes analysis of documentation, abstracting and code assignment by body system, organ, etiology and morphology according to guidelines
• Performs queries and obtains documentation required for coding for records maintained in other departments
• Coordinates documentation needs, query follow-up and final DRG assignment with the Clinical Documentation Specialist
• Reviews provider documentation for coding appropriateness
• Analyzes medical records to complete accurate code selection
• Maintains communication with Management and Providers
• Assigns diagnosis and procedure codes for clinic visits, surgical procedures/deliveries, and other billable professional services

Senior Certified Coding Specialist

• Analyzes relevant clinical and demographic information from the Health Information record and assigns appropriate ICD-10 codes
• Completes analysis of documentation, abstracting and code assignment by body system, organ, etiology and morphology according to the American Hospital Association Official ICD-10 Coding Guidelines
• Performs queries and obtains documentation required for coding
• Responsible for maintaining current knowledge of coding guidelines and relevant federal regulations

Certified Coding Specialist

Pharmacist

• Develops and cultivates relationships with targeted referral sources to maximize patient enrollment.
• Acts as the participant's advocate in navigating all aspects of the ProMeds Pharmacy program.
• Promotes the ProMeds Pharmacy program at patient focused group meetings and events.
• Educates INTEGRIS Baptist Medical Center patients about the ProMeds Pharmacy program by meeting with them individually and providing informational program materials.
• Determines patient program eligibility, obtains patient benefit information, and enrolls eligible patients in the program.
• Educates participants about their specific benefit plan and applicable co-pays.
• Works with interdisciplinary team to refer ineligible patients to other service providers.
• Maintains documentation of all program participants and follows up on outstanding issues to ensure a smooth and timely plan enrollment.
• Anticipates changes in an enrolled participant's benefit coverage which impacts co-pays and works to identify payment options such as payment plans, charity care, and/or INTEGRIS Pharmaceutical Assistance Program (IPAP).
• Assists the participant in identifying new pharmacy benefit plans as applicable.
• Compiles and analyzes patient data which will be utilized to improve the ProMeds Pharmacy program for its participants.
• Works closely with pharmacy business coordinator to assist in resolving participant collection issues.
• Responsible for insurance verification, prior authorizations and locating resources for financial support.

Pharmacy Program Representative

• Epic Applications Analyst Level 1 will implement, configure, and maintain clinical applications, including the electronic health records (EHR), clinical decision support systems, and other clinical software.
• Collaborate with clinical end-users, IT staff, and vendors to identify opportunities for improving clinical workflows and processes using technology.
• Participates in system testing and validation to ensure the clinical applications meet regulatory requirements and user needs.
• Participates in system configuration tasks, including customizing Epic applications to align with clinical workflows and organizational requirements.
• Monitor and troubleshoot issues with clinical applications, and provide timely resolution to minimize impact on patient care and clinician productivity.
• Maintains accurate and up-to-date documentation of system configurations, changes, and troubleshooting procedures. Ensure documentation is accessible to support staff and end-users.
• Keeps up to date with solutions in the EHR System or other clinical application.
• Works collaboratively with operational and medical staff leaders to implement and align strategic initiatives.
• Participates in all phases of the system development life cycle including development of use cases and evaluation of software solutions.
• Participate in rounding in collaboration with clinical and business end users.

EPIC Applications Analyst I

• Responsible for the functional business configuration and updates to the assigned ERP module including any bolt-on applications.
• Responsible for functional troubleshooting and updating ERP modules and related applications.
• Collaborate with the INTEGRIS Health ITS Department, end-users, and stakeholders, as well as contracted 3rd party ERP application vendors.

ERP Functional Analyst – Oracle HCM

Customer Success Manager

• Oversee all customer relationships and communications
• Responsible to ensuring overall customer satisfaction, and that all SLAs are met
• Help manage all implementations and ensure that all timelines are met
• Serve as a direct contact to clients and answer day-to-day questions
• Support product implementation activities
• Manage the client’s product once it is in a production environment
• Report to the ITS Manager of Community Connect

Customer Success Manager – EPIC Community Connect

• supporting application implementations, upgrades, and ongoing maintenance activities
• mentoring and provides instruction to Applications Analysts in proper development patterns and practices
• communicates and researches enhancements, seeking appropriate approvals from customers
• assists with roadmap planning of applications keeping versions current and supported
• conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals
• provides technical support in the evaluation of new financial, clinical, or enterprise systems software products including performance testing, reliability testing, deployment requirements, functional requirements, manpower requirements, and maintainability
• analyze specific hardware or software combinations under consideration for use and provide recommendations based on best practice
• determines best means to deploy and support products, on a project basis, as they move from the Service Transition to Service Operation
• works with design team to test in a structured manner and document results
• supports the creation and maintenance of the as-built architectures to support Service Transition and Service Operation
• plans, documents, and implements software patches and upgrades for assigned service line
• collaborates with trainers in the design and development of role-based training programs to support the workflows to be implements

Senior Clinical Applications Analyst

• implement, configure, and maintain Epic and other clinical applications, including the electronic health records (EHR), clinical decision support systems, and other clinical software.
• Collaborate with clinical end-users, IT staff, and vendors to identify opportunities for improving clinical workflows and processes using technology.
• Participate in system testing and validation to ensure the clinical applications meet regulatory requirements and user needs.
• Maintain accurate and up-to-date documentation of system configurations, changes, and troubleshooting procedures. Ensure documentation is accessible to support staff and end-users.
• Participate in testing and validation activities related to Epic software upgrades and enhancements. Ensure that system changes do not negatively impact clinical workflows and patient care.
• Monitor and troubleshoot issues with clinical applications, and provide timely resolution to minimize impact on patient care and clinician productivity.
• Keeps up to date with solutions in the Epic System or other clinical application.
• Works collaboratively with operational and medical staff leaders to implement and align strategic initiatives.
• Participates in all phases of the system development life cycle including development of use cases and evaluation of software solutions.
• Participate in rounding in collaboration with clinical and business end users.