Senior Patient Access Specialist

INTEGRIS Health

Patient Access Specialist Sr handling patient access activities at INTEGRIS Health Access Center in Oklahoma City. Facilitate efficient operations and ensure optimal satisfaction for patients and employees.

Posted 6/26/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction
Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution
Provides information regarding the patient's coverage eligibility and benefits, patient's financial liability, INTEGRIS Health's billing practices and policies
Ensures the appropriateness of complex registration activity including scheduling, verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol
Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol
Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers
Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately
Collects patient payments and follows levels of authority to ensure financial clearance
Documents all patient accounts activities concisely, including authorization and patient liability requirements
Performs filing, data entry, and other duties as assigned
Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability
Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements
Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability
Acts as a liaison to resolve complex patient access and account issues, responds to questions on reimbursement and serves as a resource and systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions
Provides guidance, feedback and training to staff on multiple processes, payers and systems, and monitors assignments and assess productivity
Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system
Initiates and coordinates the implementation of team-oriented process improvement initiatives for the department and organization
Initiates and coordinates continuous quality improvement efforts, establishes goals with supervisors, tracks progress, and prepares data for presentation
Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts

Requirements

What you’ll need

4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)
Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting
Preferred Job Qualifications:
Bachelor's degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred
Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software
Previous experience with medical terminology, basic ICD 10 and CPT coding healthcare program reimbursement and methodologies
Previous experience in 3+ of the following: scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physician's office setting

Benefits

Comp & perks

front-loaded PTO
medical benefits through the extensive INTEGRIS Health network
financial assistance for continued education
24/7 mental health support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient access operationsschedulingregistrationinsurance verificationbillingcollectionsaccounts receivablesICD 10 codingCPT codinghealthcare program reimbursement

Soft Skills

analytical thinkingindependent judgmentcustomer servicecommunicationteam-orientedprocess improvementtrainingfeedbackproblem-solvingproductivity assessment

Certifications

Bachelor's degree in related fieldAAHAM CRCSHFMA CRCRNAHAM CHAA