Customer Success Manager – EPIC Community Connect

INTEGRIS Health

Customer Success Manager overseeing client relationships for EPIC Community Connect at INTEGRIS Health. Responsible for customer satisfaction, implementation management, and direct client communication.

Posted 6/15/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Oversee all customer relationships and communications
Responsible to ensuring overall customer satisfaction, and that all SLAs are met
Help manage all implementations and ensure that all timelines are met
Serve as a direct contact to clients and answer day-to-day questions
Support product implementation activities
Manage the client’s product once it is in a production environment
Report to the ITS Manager of Community Connect

Requirements

What you’ll need

Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
Preferred degree in business, Management, Healthcare Administration, or related field
Strong interaction and customer service skills required, with the ability to resolve conflicts
Epic experience preferred
Completion of Epic Connect Success Manager training within 6 months of hire

Benefits

Comp & perks

front-loaded PTO
Medical benefits through the extensive INTEGRIS Health Network
financial assistance for continued education
24/7 health support and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceconflict resolutionproduct implementation

Soft Skills

customer satisfactioncommunicationrelationship managementtime management

Certifications

Epic Connect Success Manager training