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INTEGRIS Health

Customer Success Manager – EPIC Community Connect

INTEGRIS Health

Customer Success Manager overseeing client relationships for EPIC Community Connect at INTEGRIS Health. Responsible for customer satisfaction, implementation management, and direct client communication.

Posted 6/15/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
customer serviceconflict resolutionproduct implementation
Soft Skills
customer satisfactioncommunicationrelationship managementtime management
Tools & Technologies
Epic
Certifications & Qualifications
Epic Connect Success Manager training
Industry Keywords
SLAHealthcare Administrationbusiness management

About the role

Key responsibilities & impact
  • Oversee all customer relationships and communications
  • Responsible to ensuring overall customer satisfaction, and that all SLAs are met
  • Help manage all implementations and ensure that all timelines are met
  • Serve as a direct contact to clients and answer day-to-day questions
  • Support product implementation activities
  • Manage the client’s product once it is in a production environment
  • Report to the ITS Manager of Community Connect

Requirements

What you’ll need
  • Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
  • Preferred degree in business, Management, Healthcare Administration, or related field
  • Strong interaction and customer service skills required, with the ability to resolve conflicts
  • Epic experience preferred
  • Completion of Epic Connect Success Manager training within 6 months of hire

Benefits

Comp & perks
  • front-loaded PTO
  • Medical benefits through the extensive INTEGRIS Health Network
  • financial assistance for continued education
  • 24/7 health support and more