Intact Insurance Specialty Solutions

Underwriter

• Maximize profitable new and renewal underwriting opportunities using business relationships, product knowledge, and underwriting expertise
• Develop and maintain target account lists tracking prospects, account rounding, and missed opportunities
• Manage financial performance for assigned products and territory, including loss ratios, premium plans, retention, rate/exposure increases, and commissions
• Underwrite a book of business and manage underwriting quality and book performance
• Execute underwriting strategy, portfolio management, self-audits, and documented underwriting approvals
• Ensure compliance with standards and assigned underwriting authorities
• Analyze exposures and key coverage issues
• Make decisions to accept, decline, or modify complex specialty risks within the highest authority levels
• Implement underwriting decisions in compliance with state laws
• Build relationships with producers to achieve mutual growth and profitability goals
• Identify coverage or service gaps to retain or obtain customers
• Partner with claims, actuarial, and risk control departments to service producers and accounts
• Travel regularly to key producers and accounts and remain visible in the marketplace
• Analyze agency needs and trends and implement proactive business strategies
• Communicate underwriting appetite and generate qualified business
• Monitor agency action plans and participate in agency planning and marketing meetings
• Gather and analyze competitor information and producer-specific business reports to support rate reviews
• Recommend marketing, pricing, product, and system improvements
• Apply knowledge of competitive, regulatory, and legal environments
• Provide consultation to other company businesses and home office staff and participate in projects and committees
• Represent the company at industry events as a subject matter expert
• Mentor and coach less experienced underwriters
• Develop and lead technical training and guide other departments

Underwriting Consultant – Inland Marine

Learning and Development

• Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables (e.g., simulations, job aids, quick-reference guides)
• Design and develop curriculum and learning solutions in multiple formats (instructor-led, virtual, microlearning, eLearning) with emphasis on technical systems training
• Implement learning strategies appropriate for different audiences and delivery modalities
• Manage assigned projects/workstreams; plan, track, and report progress to stakeholders
• Perform editing and quality control for training deliverables and communications
• Measure learning effectiveness; summarize insights and recommend tactical improvements
• Prepare facilitators and trainers for in-person and virtual technical systems training
• Ensure SCORM compliance, LMS compatibility, and content integrity
• Maintain process documentation and contribute to process education for system rollouts

Instructional Design Specialist – Operations

• Directs effective product development, pricing and underwriting through managing all components of profit, loss, and expenses for our largest, and/or most complex product lines
• Achieves profitability and growth goals through the development and execution of annual strategic plan including specific underwriting, pricing, retention, service, and expense plans
• Analyzes book trends and manages catastrophe plans
• Analyzes data on competitors’ products, programs, and pricing levels
• Implements new pricing levels and product modifications
• Enhances existing products and programs
• Maintains a strong professional knowledge of regulatory and legal environments
• Communicates and acts on this information effectively
• Develops methods for building and mobilizing a technically competent and highly effective staff capable of meeting current and future needs of the corporation
• Ensures compliance with underwriting standards and authorities
• Has ultimate underwriting authority for the Surety line of business
• Directs underwriting decisions in compliance with state laws
• Directs in the creation of underwriting guidelines, product and coverage forms or system modifications
• Monitors corporate results, develops and implements actions as needed

Senior Underwriting Director - Contract Surety

Representative

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage
• Takes a recorded statement from all parties involved in the claim when appropriate
• Determines exposure, establishes adequate reserves and makes timely adjustments as required
• Assigns and directs activities of internal and external resources as required
• Identifies questionable claims and consults with SIU for further direction as appropriate
• Determines settlement value of the loss and negotiates proper settlement of claims

Senior Claim Representative – Sharing Economy, Accident and Health

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages.
• Takes a recorded statement from all parties involved in the claim when appropriate for the type of claim being handled.
• Determines exposure, establishes adequate reserves and makes timely adjustments as required.
• Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers.
• Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.
• Identifies questionable claims and consults with SIU for further direction as appropriate.
• Determines settlement value of the loss and negotiates proper settlement of claims within authority.
• Provides recommendations for settlement and disposition of claims exceeding authority level.
• Stays abreast of state license requirements and participates in continuing education as required.

Senior Transportation Claim Representative – Accident and Health

Assistant

• Completes data entry and initial file setup for new claims
• Prepares and processes claim and expense payments
• Handles various administrative tasks
• Interacts with customers to obtain loss information as well as respond to customer inquiries

Claim Assistant

Manager

• Leadership and oversight of the General Liability Claims team
• Claims leader for the E&S Casualty and construction liability business segments
• Accountable for all aspects of claim performance, strategic claim management, and claim operations
• Partnering with underwriting, brokers, and insureds to support business development and retention efforts
• Directing the handling of complex and high-exposure claims across multiple jurisdictions
• Developing feedback and claim reports to ensure compliance with regulatory requirements
• Overseeing settlement evaluations and grants authority where settlement requests exceed staff requests
• Managing the operating budget ensuring all financial goals are met
• Responsible for cost containment and expenses related to all claim files

Senior Claim Manager – GL/E&S Casualty, Construction Liability

Operations

• Supervise and lead a team of claim operations staff, prioritizing and assigning work
• Oversees day-to day operations of the teams’ activities including workload distribution of new claims
• Ensures timely and accurate processing of loss and expense payments
• Review and approve complex or escalated issues
• Collaborate with other departments, to streamline processes, resolve customer inquiries
• Conduct regular performance evaluations, provide feedback
• Stay updated on industry trends, changes in regulations

Claim Operations Supervisor

• Supervising the day-to-day management of qualified underwriting support staff
• Authorizing renewals and endorsements under some supervision and within authority guidelines
• Monitoring work progress and reassigning work as required
• Ensuring service levels are achieved by continuous monitoring of available staff and transaction volumes
• Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met
• Developing and implementing standardized processing procedures
• Creating and implementing quality control procedures
• Reviewing work on processing system for accuracy and completeness
• Identifying trends and developing plans for eliminating causes of recurring errors

Underwriting Support Supervisor – Transactional Surety

Software Engineer

• Develop and maintain customizations to Financial Peoplesoft modules using PeopleTools and related technologies (Application Engines, CI’s, PeopleCode, Integration brokers, BI Publisher)
• Enhancing maintaining batch processing in PeopleSoft Process Scheduler and integration of Peoplesoft batch with BMC Control-M scheduling systems
• Collaborating with offshore PeopleSoft developers, providing guidance throughout the development lifecycle, reviewing technical designs, and conducting impact analysis to ensure solution quality and alignment
• Support system upgrades, patches, and continuous improvements initiatives
• Provide production support, troubleshooting, and issue resolution
• Monitor system performance and ensure data integrity and reliability
• Document technical designs, processes, and enhancements in accordance with IT standards

Peoplesoft Developer

Compliance

• Represent the U.S. compliance function as part of a global compliance framework ensuring alignment with enterprise‑wide standards and risk expectations.
• Serve as a trusted source of compliance advice for senior leaders and management across the business.
• Participate in the development and fulfillment of the annual Compliance plan, including planning, monitoring, reporting, and continuous improvement initiatives.
• Develop and maintain compliance-related policies and procedures and controls to reflect regulatory developments and business needs.
• Conduct compliance risk assessments; identify, evaluate, and monitor emerging and existing risks.
• Perform compliance assurance activities (including reviews, testing, and effectiveness assessments to ensure controls meet regulatory and internal expectations.
• Lead or support regulatory engagement activities, including responses to regulatory inquiries, examinations, and data requests.
• Oversee consumer complaint’s function ensuring issues are appropriately tracked, assessed, escalated, and resolved in collaboration with stakeholders across the business.
• Track legal and regulatory developments ("horizon scanning") and support updates to internal stakeholders and compliance documentation.

Senior Compliance Specialist

Full-stack Engineer

• Lead the design and development of RESTful APIs using Java Spring Boot, ensuring adherence to REST principles, OpenAPI standards, and versioning strategies.
• Architect and implement integration solutions using Azure Service Bus, Kafka, Event Hub, and MQ technologies.
• Apply and enforce secure coding practices, including input validation, authentication/authorization, encryption, and secure error handling.
• Guide the team in evaluating and implementing delivery models such as shared libraries, microservices, and discrete deployables.
• Develop and maintain Terraform scripts for infrastructure provisioning and automation in Microsoft Azure.
• Lead and mentor a small team of developers, fostering a collaborative and growth-oriented environment.
• Stay hands-on with development, code reviews, and troubleshooting while supporting team members in their technical and professional growth.
• Collaborate with DevOps and Cloud Engineering teams to deploy and manage containerized applications using Docker and Kubernetes.
• Implement authentication and authorization flows using Auth0 and other identity providers.
• Promote agile development practices, CI/CD pipelines, and automated testing.

Technical Lead – API and Integration Development

Consultant

• Handles and resolves complex, highly specialized claims through investigation, evaluation and disposition
• Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages
• Determines coverage, drafts coverage correspondence, responds to coverage questions raised by insureds and others
• Determines exposure, establishes adequate reserves and makes timely adjustments as required
• Selects, assigns and directs activities of internal and external resources as required
• Identifies questionable claims and consults with SIU for further direction
• Determines settlement value of the loss and negotiates proper settlement of claims within authority
• Documents all relevant activity on assigned files and makes recommendations for additional activity as appropriate
• Communicates as needed with underwriting business partners regarding claims trends and legal climate
• Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively
• Coaches or trains less experienced claim representatives
• Develops and leads technical training and provides guidance to other departments within the organization

Claims Consultant – Surety

• Contribute to the design, development, testing, and deployment of web applications using technologies such as .NET, Angular, and SQL.
• Assist in building and optimizing SQL queries, stored procedures, and database structures to support application functionality and reporting needs.
• Collaborate with the development team to troubleshoot, debug, and resolve software issues across various applications.
• Participate in code reviews and team discussions to learn best practices and improve code quality.
• Support the creation and enhancement of Power BI dashboards to deliver actionable insights to business stakeholders.
• Work with cross-functional teams to understand user requirements and translate them into technical solutions.
• Help maintain documentation for code, systems, and processes to ensure knowledge sharing and continuity.
• Engage in Agile development practices, including sprint planning, stand-ups, and retrospectives.
• Take ownership of assigned tasks and deliver high-quality work within established timelines.
• Perform other development-related duties as needed to support team and business goals.

Software Developer Intern

Program Manager

• Overall planning, coordination and execution of multiple large scale, complex technology initiatives.
• Responsible for strategic project planning, scope management, scheduling and budgeting.
• Ensure team members and stakeholders have a clear understanding of project objectives.
• Assist in the identification of tasks, manage progress to plan, escalate issues as necessary and communicate on a regular basis with stakeholders.