Insider One

Customer Success Manager

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service.
• You’ll monitor and facilitate the customer's adoption of our technology.
• Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
• Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!

Customer Success Manager, DACH

Frontend Engineer

• Participates in the entire project life cycle, from product development and release to maintenance.
• Researches, evaluates, and shares existing and upcoming new technologies with the team.
• Develops and maintains high-quality, scalable JavaScript/TypeScript applications.
• Collaborates with cross-functional teams to design, develop, and implement web-based solutions.
• Works closely with Back-End Developers to communicate with APIs.
• Provides control of error channels to keep product quality at the highest level.
• Writes and maintains unit tests to ensure code quality and stability.
• Aims to keep code quality and information sharing at the highest level with daily code reviews.

Senior Frontend Developer – Vue.js

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology.
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients.
• Establish a trusted adviser relationship that ensures our customers' overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

Senior Customer Success Manager

Backend Engineer

• Designing, implementing, and maintaining APIs and services.
• Identifying and solving complex technical challenges creatively and effectively.
• Nurturing a team culture that fosters collaboration and high performance.
• Providing guidance and support to team members, helping them develop their technical skills.
• Monitoring and optimizing key performance metrics.

Senior Software Engineer – B2B Martech Solutions, Golang

Frontend Developer – Vue.js, Mid

Account Executive

• You will handle overall responsibility for managing sales, achieving growth, and hitting/exceeding annual sales targets.
• You will interact with clients at all the stages of the sales cycle, from prospecting and acquiring clients through demoing the platform to negotiating and closing.
• You will provide on-the-ground support/mentorship for Sales Development Representative (SDR) team to generate new qualified opportunities and pipelines through innovative outbound strategies.
• We create value by sharing thoughtful insights for our partners and potential partners. You will effectively communicate the value proposition through proposals and presentations. You also need to ensure that they get the most out of the deals we offer, such as free trials.
• You will be the guru of your own market and provide insight to the team on market trends, unmet needs, and opportunities to deliver greater value to clients by extending company offerings. You will identify emerging markets and market shifts while being fully aware of new products and competition status.
• You will develop and implement new sales initiatives, strategies, and programs to capture key demographics.
• You will present sales, revenue, and realistic forecasts to the management team.
• You will get supported by Marketing, Sales Operation, Sales Engineering, and Sales Enablement functions.
• To have consistent success, you will do accurate forecasting and maintain an up-to-date pipeline at all times. We believe sales is a balancing act!

Digital Account Executive

• Own a portfolio of existing accounts and take full responsibility for their retention and growth.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Proactively manage renewals in collaboration with the Customer Success team.
• Succeed in a team-selling environment to ensure maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance with accuracy.
• Negotiate deals and contracts at multiple levels within target accounts, with a primary focus on C-level and enterprise-level stakeholders.
• Participate in meetings with key stakeholders, starting from onboarding kick-off through Business Review meetings.
• Discover customers’ strategic needs and direction, and set goals and objectives that enable teams to drive measurable business impact.
• Analyze stakeholder mapping and define the overall engagement strategy to ensure the right frequency and quality of touchpoints.
• Take ownership of renewal strategy and execution to achieve key commercial and contractual targets.
• Ensure Customer Success outcomes are achieved, recognized across key stakeholders, and aligned with NPS targets to deliver the best customer experience.
• Drive customer advocacy initiatives in collaboration with the marketing team through success stories, testimonials, and case studies.
• Monitor market trends and conduct industry analysis to nurture key stakeholders in alignment with Insider’s product vision and strategic roadmap.

Enterprise Account Director

Software Engineer, Golang

Support Engineer

• Support seamless experiences to our partners
• Troubleshoot technical issues and find resolutions for partner requests
• Review partner queries and find creative solutions that streamline their requirements
• Leverage knowledge to help partners with technical struggles
• Advocate for partners by providing feedback to the Product team
• Meet SLAs for response time and issue resolution

Technical Support Specialist

• Interact with clients at all stages of the sales cycle: from prospecting and acquiring clients, through demoing the platform, to negotiating and closing.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Effectively communicate the value proposition through proposals and presentations.
• Provide on-the-ground support for Sales Development Representative (SDR) team to generate new qualified opportunities and pipelines through innovative outbound strategies.
• Present sales, revenue, and realistic forecasts to the management team.
• Accurate forecasting and maintaining an up-to-date pipeline at all times.

Enterprise Account Executive – DACH

Marketing

• Drive demand generation through a multi-touch digital and event program.
• Source “outside the box” venue locations and negotiate vendor contracts, creating kick-ass events.
• Coordinate with internal stakeholders to drive interest and attendance for Insider One events across Europe.
• Create nuanced and engaging post-event campaigns to drive pipeline and revenue.
• Provide post-event evaluation, reporting and analysis.
• Build strong communication with vendors, employees and superiors associated with event planning and execution.
• Coordinate with internal and external business partners in event planning and executing.
• Audit market research to find best practices, resources and opportunities to organise events.
• For events that will be organized by the company, coordinating all the processes regarding venue, print, promotion materials; speakers; handling contracts and payments and most crucially team management.

Field Marketing Specialist – Europe

Financial Planning and Analysis

• You will support daily financial operations by assisting with billing processes, invoice issuance, and basic account reconciliations, helping ensure accuracy and timeliness.
• You will help track payments, organize financial data, and support the team in maintaining updated records across systems and spreadsheets.
• You will support Revenue & Collections activities by helping monitor accounts receivable, following up on pending payments, and assisting in communication with internal teams to resolve discrepancies.
• You will help organize financial reports and support data analysis activities, contributing to visibility on revenue, cash flow, and key financial metrics.
• You will also assist in improving processes by documenting routines and supporting consistency across LATAM operations.
• You will support cross-functional alignment by working with Account Directors and Executives to ensure billing accuracy and proper financial communication with clients.

Finance Intern

• Participate in the entire project life cycle, from product development and release to maintenance,
• Research, evaluate, and share existing and upcoming new technologies with the team,
• Provide communication with Product Managers, Designers, Teammates, and co-working teams to write efficient code,
• Produce new ideas to develop new features/setups or to improve existing applications and processes, develop POC applications when necessary to show ideas,
• Work closely with Back-End Developers to communicate with APIs,
• Provide control of error channels to keep product quality at the highest level,
• Write code in a reusable, manageable, scalable way,
• Responsible for the maintenance and performance of new features in the Front-end,
• Aim to maintain the highest standards of code quality and information sharing through daily code reviews.

Front-end Developer, Mobile Products

QA Engineer

• Understands & monitors Insider One's testing processes and responsibilities.
• Is involved in manual and automated test scripts.
• Records the test results (success/failure).
• Records new problems that arise during testing.
• Gives ideas about new problems that arise during the test.
• Retests if necessary.
• Takes part in User Acceptance Tests, reports problems and test results.
• Makes sure that problems are resolved in a timely manner.
• Sets the necessary software and hardware for the test environment.
• Foresees and predicts test processes.
• Determines testing strategies.
• Communicates and works with business owners to create and implement test plans.
• Takes care of the necessary Quality Control systems.
• Works on the development of products, systems and processes.
• Produces solutions to problems.

Software Quality Assurance Engineer

• Helps build and design a robust automation system,
• Monitors every stage of the software development lifecycle to ensure the quality and timely finalization of our products,
• Predicts the testing process and develops test strategies,
• Regularly attends internal client (partner) meetings and discuss the weekly situation with the project leadership team,
• Works in cooperation with departments that support the infrastructure, implementation and ongoing improvements in our automation framework,
• Regulates hardware and software requirements for test setup and ensures the quality of the content and structure of all test documents,
• Examines QA artifacts and reports prepared by Quality Assurance Engineers,
• Proactively identifies and manages risks,
• Develops test strategies and follows new requirements for projects,
• Supports the continuous learning culture that exists inside while shaping the growth of the team.