Insider One

Enterprise Account Director

Insider One

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Lead

About the role

  • Own a portfolio of existing accounts and take full responsibility for their retention and growth.
  • Identify and execute upsell and cross-sell opportunities within existing accounts.
  • Proactively manage renewals in collaboration with the Customer Success team.
  • Succeed in a team-selling environment to ensure maximum account penetration and coverage.
  • Consistently forecast monthly and quarterly performance with accuracy.
  • Negotiate deals and contracts at multiple levels within target accounts, with a primary focus on C-level and enterprise-level stakeholders.
  • Participate in meetings with key stakeholders, starting from onboarding kick-off through Business Review meetings.
  • Discover customers’ strategic needs and direction, and set goals and objectives that enable teams to drive measurable business impact.
  • Analyze stakeholder mapping and define the overall engagement strategy to ensure the right frequency and quality of touchpoints.
  • Take ownership of renewal strategy and execution to achieve key commercial and contractual targets.
  • Ensure Customer Success outcomes are achieved, recognized across key stakeholders, and aligned with NPS targets to deliver the best customer experience.
  • Drive customer advocacy initiatives in collaboration with the marketing team through success stories, testimonials, and case studies.
  • Monitor market trends and conduct industry analysis to nurture key stakeholders in alignment with Insider’s product vision and strategic roadmap.

Requirements

  • 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech
  • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
  • Alas, we’ve got clients all over the world!
  • Proven track record of using sales & persuasive skills
  • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
  • To cherish one of our core ethos: care.
  • You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
  • Passion for testing, measuring, and improving outreach and follow up effectiveness
  • Strong communication skills in both writing and speaking (English)
  • High sense of responsibility and accountability
  • A strategic thinker with excellent project and time management skills
  • Experience negotiating and navigating contracts and legal discussions
  • Thrives in a fast-paced, high growth, rapidly changing environment
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
  • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
  • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
  • A university degree in Business, Marketing, Engineering, or related fields
Benefits
  • Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
  • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
  • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
  • Help build the team you want to work with and enjoy rewarding referral bonuses.
  • Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
  • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementAccount ManagementSalesNegotiationStakeholder MappingContract ManagementPerformance ForecastingMarket AnalysisSaaSMartech
Soft Skills
CommunicationListeningSelf-motivatedStrategic ThinkingProject ManagementTime ManagementRelationship BuildingConflict ResolutionPresentation SkillsAccountability
Certifications
University Degree in BusinessUniversity Degree in MarketingUniversity Degree in Engineering