Enterprise Account Director

Insider One

Enterprise Account Director managing customer success and accounts for Insider One's innovative marketing platform. Focusing on client retention and growth, fostering strategic relationships.

Posted 4/16/2026full-timeSydney • 🇦🇺 AustraliaLeadWebsite

About the role

Key responsibilities & impact

Own a portfolio of existing accounts and take full responsibility for their retention and growth.
Identify and execute upsell and cross-sell opportunities within existing accounts.
Proactively manage renewals in collaboration with the Customer Success team.
Succeed in a team-selling environment to ensure maximum account penetration and coverage.
Consistently forecast monthly and quarterly performance with accuracy.
Negotiate deals and contracts at multiple levels within target accounts, with a primary focus on C-level and enterprise-level stakeholders.
Participate in meetings with key stakeholders, starting from onboarding kick-off through Business Review meetings.
Discover customers’ strategic needs and direction, and set goals and objectives that enable teams to drive measurable business impact.
Analyze stakeholder mapping and define the overall engagement strategy to ensure the right frequency and quality of touchpoints.
Take ownership of renewal strategy and execution to achieve key commercial and contractual targets.
Ensure Customer Success outcomes are achieved, recognized across key stakeholders, and aligned with NPS targets to deliver the best customer experience.
Drive customer advocacy initiatives in collaboration with the marketing team through success stories, testimonials, and case studies.
Monitor market trends and conduct industry analysis to nurture key stakeholders in alignment with Insider’s product vision and strategic roadmap.

Requirements

What you’ll need

7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech
Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
Alas, we’ve got clients all over the world!
Proven track record of using sales & persuasive skills
To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
To cherish one of our core ethos: care.
You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
Passion for testing, measuring, and improving outreach and follow up effectiveness
Strong communication skills in both writing and speaking (English)
High sense of responsibility and accountability
A strategic thinker with excellent project and time management skills
Experience negotiating and navigating contracts and legal discussions
Thrives in a fast-paced, high growth, rapidly changing environment
Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
A university degree in Business, Marketing, Engineering, or related fields

Benefits

Comp & perks

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
Help build the team you want to work with and enjoy rewarding referral bonuses.
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

ATS Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementSalesNegotiationStakeholder MappingContract ManagementPerformance ForecastingMarket AnalysisSaaSMartech

Soft Skills

CommunicationListeningSelf-motivatedStrategic ThinkingProject ManagementTime ManagementRelationship BuildingConflict ResolutionPresentation SkillsAccountability

Certifications

University Degree in BusinessUniversity Degree in MarketingUniversity Degree in Engineering