Senior Customer Success Manager

Insider One

Senior Customer Success Manager at Insider One, connecting clients' needs with tech solutions. Collaborating with the team to ensure customer satisfaction and product roadmap development.

Posted 4/16/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
Help our clients understand their needs and which of our features and products best match their goals and expectations.
Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology.
Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients.
Establish a trusted adviser relationship that ensures our customers' overall satisfaction with our services and technology.
Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

Requirements

What you’ll need

A university degree in Business, Marketing, Engineering, or related fields.
Some level of digital marketing–related experience in a customer-oriented position.
Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level.
Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills — after all, we’ve got clients all over the world!
Be a self-motivated and savvy tech enthusiast, always in search of smart solutions and ideas to improve our relationship with our clients.
Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
Superior project and time management skills; a keen eye for detail is a plus!
A passion for testing, measuring, and improving outreach and follow-up effectiveness.
The ability and flexibility to work in a fast-paced startup environment.
A solid understanding of basic web concepts and digital marketing.

Benefits

Comp & perks

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
Help build the team you want to work with and enjoy rewarding referral bonuses.
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital marketingproject managementtime managementcustomer relationship managementdata analysisweb concepts

Soft Skills

communicationrelationship buildingself-motivationproblem-solvingattention to detailadaptability

Certifications

university degree in Businessuniversity degree in Marketinguniversity degree in Engineering