Technical Support Specialist

Insider One

Technical Support Specialist playing a vital role in the Partner Success Team at Insider One. Supports partners, resolves technical issues, and contributes to product improvement.

Posted 4/16/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support seamless experiences to our partners
Troubleshoot technical issues and find resolutions for partner requests
Review partner queries and find creative solutions that streamline their requirements
Leverage knowledge to help partners with technical struggles
Advocate for partners by providing feedback to the Product team
Meet SLAs for response time and issue resolution

Requirements

What you’ll need

A university degree in Business, Marketing, Engineering, or related fields
Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
Strong communication skills in writing (English and German)
High sense of responsibility and accountability
Ability to provide timely responses and follow up systematically
A natural problem solver with a positive attitude and love for helping others succeed
Good debugging/troubleshooting skills
Knowledge of HTML, CSS, or other programming languages is a plus

Benefits

Comp & perks

a chance to work in an international, diverse, and inclusive environment,
access and opportunity to gain a limitless network all over the globe,
a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
to be part of an industry that’s shaping the future of customer experiences
competitive compensation packages,
access to many hard and soft skills pieces of training to help you improve and challenge yourself,
weekly training on our Sales University where we host industry leaders,
access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
the infamous team activities that are bursting with fun,
no Dress Code!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HTMLCSSdebuggingtroubleshootingSaaSsoftware developmentMIS

Soft Skills

communicationproblem solvingresponsibilityaccountabilitytimely responsessystematic follow-uppositive attitudehelping others

Certifications

university degree