Insider One

Technical Support Specialist

Insider One

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Support seamless experiences to our partners
  • Troubleshoot technical issues and find resolutions for partner requests
  • Review partner queries and find creative solutions that streamline their requirements
  • Leverage knowledge to help partners with technical struggles
  • Advocate for partners by providing feedback to the Product team
  • Meet SLAs for response time and issue resolution

Requirements

  • A university degree in Business, Marketing, Engineering, or related fields
  • Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
  • Strong communication skills in writing (English and German)
  • High sense of responsibility and accountability
  • Ability to provide timely responses and follow up systematically
  • A natural problem solver with a positive attitude and love for helping others succeed
  • Good debugging/troubleshooting skills
  • Knowledge of HTML, CSS, or other programming languages is a plus
Benefits
  • a chance to work in an international, diverse, and inclusive environment,
  • access and opportunity to gain a limitless network all over the globe,
  • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
  • to be part of an industry that’s shaping the future of customer experiences
  • competitive compensation packages,
  • access to many hard and soft skills pieces of training to help you improve and challenge yourself,
  • weekly training on our Sales University where we host industry leaders,
  • access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
  • space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
  • the infamous team activities that are bursting with fun,
  • no Dress Code!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSdebuggingtroubleshootingSaaSsoftware developmentMIS
Soft Skills
communicationproblem solvingresponsibilityaccountabilitytimely responsessystematic follow-uppositive attitudehelping others
Certifications
university degree