Inside Out Group

Operations

• Answer and manage incoming phone calls from customers and vendors with a professional, friendly demeanor.
• Serve as the primary liaison, handling inquiries, providing service details, and ensuring a "superior" service experience.
• Utilize Spanish/English fluency to expand market reach and communicate with a diverse vendor/driver base.
• Support the GM in coordinating driver schedules, routes, and dumpster placements (drop-offs, pick-ups, and "dumps").
• Learn and enforce the "Redbox Way" (e.g., ensuring dumpsters are placed on blocks and positioned accurately to protect client property).
• Maintain GoHighLevel for sales tracking and appointment notes.
• Utilize Docket for operational dispatching and dumpster management.
• Proactively manage Brian’s calendar and schedule appointments to support business development.
• Track and manage maintenance schedules for three company trucks to prevent avoidable mechanical issues.
• Follow up on unpaid bills and "chase" outstanding invoices.
• Maintain periodic internal reports and ensure data integrity within the company's operational spreadsheets.

Dispatch and Operations Assistant

Communications

• Own the communication lifecycle of every project.
• Send clear, frequent updates at every major project stage.
• Answer common questions (e.g., "Is this normal?" or "Why does this look different?").
• Explain work at a high level using approved language, reassuring customers or escalating issues as needed.
• Respond immediately to inbound calls, texts, emails, and web leads.
• Schedule inspections using established scripts.
• Conduct outbound follow-up on missed, unscheduled, and aged leads.
• Maintain meticulous records of all lead activity in the CRM.
• Coordinate inspections, follow-ups, and administrative touchpoints.
• Confirm appointments to minimize no-shows.
• Manage and maintain accurate shared calendars.
• Serve as the main point of contact while work is in progress.
• Provide proactive status updates via phone and text.
• Route technical or production-specific questions to the appropriate team members.
• Track job status and ensure all required documents are in the CRM.
• Issue invoices, send payment links, and manage friendly payment reminders.
• Track recoverable insurance depreciation and follow up post-completion.
• Ensure every project is fully closed out administratively.

Customer Communication Coordinator

Content Marketing Manager

• Editing long form YouTube videos ranging from ten to twenty minutes using raw family style footage.
• Combining multiple video clips, photos, and audio into cohesive and engaging stories.
• Managing posting and scheduling across Facebook, TikTok, Instagram, YouTube, and creator or affiliate platforms.
• Creating or refining simple educational graphics and infographics using provided content.

Marketing & Content Creation Specialist

Executive Assistant

• Provide back-end administrative support and project coordination
• Manage and respond to emails and client communications professionally
• Handle follow-ups with clients, agents, and vendors
• Maintain and update the CRM system (preferably Follow-Up Boss)
• Assist with scheduling, document management, and task tracking
• Coordinate tasks between the real estate team and external partners
• Support lead generation and appointment setting as needed (nice to have)
• Contribute to marketing tasks such as email campaigns or social posts (optional)

Executive Virtual Assistant – Real Estate Support

Administrative Assistant

• Manage the proprietary process serving CRM to log jobs and delegate them effectively to contractors.
• Monitor all active jobs to ensure they are being worked on schedule and troubleshoot any issues that arise for servers or clients.
• Send necessary legal forms to contractors, ensure they are signed, and manage the return/filing process.
• Manage all email correspondence, responding to inquiries with high professional standards.
• Provide service quotes to potential clients and manage the invoicing process upon job completion.
• Act as the primary point of contact for law firm clients to answer questions and provide status updates.
• Utilize Google Docs and Google Sheets to document internal procedures and create a formal company handbook.
• Identify downtime to proactively work on tasks that organize and "polish" the business for future onshore hiring.

Office Manager

• Manage and execute social media strategy across platforms including: Instagram (content creation + related Shop) TikTok (content creation + related Shop) Facebook (content creation + related Shop)
• Create and publish engaging content across all platforms (short-form video, posts, basic graphics using Canva)
• Support and/or manage paid advertising efforts across: Meta (Facebook & Instagram Ads) Google Ads TikTok Ads Snapchat Ads
• Assist with ad creative development, testing, and basic performance monitoring
• Manage day-to-day tasks within Shopify, including: Order management, Order tracking including proactive customer follow ups on any order delays and expedited shipping requests
• Handle customer service inquiries via: Email and chatbot (Gorgias)
• Perform routine administrative tasks such as: Data entry, Email reminders to Founder/CEO of the company, Order tracking, Tradeshow preparations

Marketing, Operations Assistant

• Manage the founder’s inbox using a context driven, stage gated approach that includes prioritization, drafting executive level responses, and responding on behalf of the founder when appropriate.
• Oversee complex Outlook calendar management in a high demand environment, including protection of deep work time, evaluation of meeting value, and proactive conflict resolution.
• Anticipate upcoming preparation needs, decision points, and scheduling risks before they are escalated.
• Lead the onboarding and ramp up phase by proposing and implementing structured workflows, communication norms, and operating rhythms for the role.
• Identify operational gaps, inefficiencies, or recurring friction points and independently design and implement solutions.
• Own recurring and ad hoc initiatives by tracking progress, coordinating stakeholders, and ensuring follow through to completion.
• Leverage AI tools to streamline workflows, enhance productivity, and improve executive output beyond basic task automation.
• Draft and manage high stakes communications with senior leaders, consulting clients, and external partners with clarity and professional authority.
• Act as a trusted gatekeeper, screening requests and managing sensitive information with discretion and sound judgment.
• Support specialized one off projects, research efforts, and strategic initiatives as assigned, maintaining high quality standards throughout.

Senior Executive Assistant

Bookkeeper

• Customer Onboarding: Set up new customers in billing and payment systems.
• Payment Processing: Enter and update customer credit card information securely; send invoices and ensure correct weekly or monthly billing.
• Collections & Follow-ups: Proactively follow up on declined payments and contact customers via phone or email to obtain updated payment details.
• Bookkeeping: Perform basic bookkeeping tasks and record transactions accurately in QuickBooks Desktop.
• Data Management: Manage billing data using Invoice2Go and maintain updated customer lists using Google Sheets.
• Business Admin: Handle administrative backend tasks such as registrations, insurance documents, and general records.
• Communication: Make outbound calls to customers regarding billing questions or payment issues as needed.
• Ad-Hoc Support: Support additional administrative tasks and rental property information management as assigned.

Bookkeeping Admin Assistant

Appointment Setter

• Make outbound calls to targeted lists of licensed insurance agents based on provided criteria.
• Follow a script and adapt naturally in conversation without sounding robotic.
• Build quick rapport and confidently handle common objections and rejections.
• Qualify basic interest and confirm fit before booking time on the leadership calendar.
• Accurately log outcomes and notes for each call in a simple tracking system, spreadsheet, or CRM.
• Share daily and weekly reporting with clear numbers and insights.
• Provide feedback on what is working and suggest improvements to scripts and talk tracks.
• Maintain professional representation of the brand on every call.

Cold Caller, Appointment Setter

Social Media Manager

• Manage daily posting, scheduling, and planning across Instagram, TikTok, Facebook, YouTube, and LinkedIn
• Analyze account performance, identify high performing content, and recommend improvements
• Monitor industry and platform changes to ensure content remains relevant and competitive
• Support the creation and maintenance of content calendars
• Manage community engagement and communication across all platforms
• Create original short form and long form content, including videos for YouTube
• Edit videos with a strong creative eye for aesthetic, pacing, storytelling, and brand voice
• Design graphics, storyboards, and visual assets using tools such as Canva
• Brainstorm concepts and pitch creative ideas aligned with brand and audience personas
• Repurpose existing content into new formats for different platforms
• Ensure consistent brand messaging and tone across all content
• Stay up to date with platform trends and emerging content opportunities
• Review social media analytics to identify insights that support content performance
• Track KPIs related to reach, engagement, and growth
• Understand audience personas and create content that resonates with businesswomen and high level female executives
• Communicate proactively with internal teams
• Provide updates on content progress and deadlines
• Manage multiple creative projects at once
• Complete deliverables on time and maintain organized content workflows
• Participate in ongoing training and skill development
• Take assigned courses or learning modules each quarter
• Adapt to evolving creative needs and new project priorities

• Execute daily outbound calling with an expected volume of approximately 30 to 50 calls per day.
• Consistently book one to two qualified appointments per day with interested business owners.
• Establish immediate trust and value on the phone, effectively navigating gatekeepers to reach decision-makers.
• Schedule and confirm qualified meetings between interested owners and the Agency Owner.
• Manually source leads using Google Maps and Google Search rather than relying on recycled or purchased lists.
• Utilize search engines to find businesses within specific geographic locations and industries.
• Specifically identify businesses with "one-star" or negative reviews to offer company’s specialized review removal service.
• Build and maintain self-generated prospecting lists and manage a consistent pipeline of leads.

Outbound Appointment Setter

• Edit long form YouTube videos ranging from ten to twenty minutes using raw family style footage
• Combine multiple video clips, photos, and audio into cohesive and engaging stories
• Make creative decisions related to clip selection, pacing, music, transitions, and overall story flow.
• Repurpose long form videos into short form content for platforms such as YouTube Shorts, TikTok, and Instagram Reels
• Light editing and formatting of healthcare related videos such as product demonstrations and therapy tools
• Manage posting and scheduling across Facebook, TikTok, Instagram, YouTube, and creator or affiliate platforms.

• Organize daily priorities, tasks, and workflows for the founder
• Assist with calendar management, task tracking, and general admin duties
• Monitor business systems and flag issues (e.g., automation or CRM errors)
• Follow up with inbound leads via phone, email, and SMS
• Manage and update CRM records accurately
• Ensure no leads fall through the cracks
• Assist with customer communications and service follow-ups
• Educate potential customers about services and next steps
• Assist with email campaigns and customer outreach (e.g., seasonal or end-of-year campaigns)
• Support marketing initiatives and basic funnel-building efforts
• Identify gaps or opportunities in marketing and client communication
• Assist with coverage coordination when cleaners call out
• Identify available team members and help fill schedule gaps
• Learn new tools, systems, and skills over time (funnels, automations, marketing tools, CRM workflows)
• Participate in ongoing training and professional development
• Take initiative to improve systems, processes, and documentation

Executive Assistant – Operations, Marketing Support

Sales Development Rep

• Conduct outbound cold calls to commercial prospects sourced organically through online research.
• Generate interest and book walkthrough appointments for free commercial cleaning estimates.
• Clearly explain the walkthrough process to potential clients and set proper expectations.
• Coordinate calendars and schedule appointments accurately using Google Calendar.
• Maintain meticulous records in simple spreadsheets, including clear notes on conversations and follow-up statuses.
• Follow up with prospects after walkthroughs and proposals are sent.
• Act as the professional first point of contact, ensuring the brand is represented with authority.
• Communicate effectively with Spanish-speaking cleaning staff when necessary.

Sales Development Representative

Account Executive

• Conduct phone and video sales meetings with pre qualified leads to understand buyer goals, explain land purchase options, and convert interest into completed sales.
• Manage a high volume of inbound and warm leads daily, including answering incoming calls, responding to inquiries, and assigning leads within the CRM for structured follow up.
• Execute a disciplined follow up strategy using calls, texts, and CRM driven workflows to move prospects through the pipeline and prevent lead drop off.
• Confidently ask for the sale, address objections, and guide prospects through decision making without pressure based tactics.
• Serve as a primary point of contact for Spanish speaking prospects, supporting conversations, follow ups, and translated sales messaging as needed.
• Maintain accurate records of conversations, appointments, proposals, and next steps using real estate focused CRM tools such as Follow Up Boss or similar platforms.
• Meet or exceed weekly activity and performance benchmarks including minimum outbound dials, appointments attended, proposals sent, and hot prospects identified.
• Participate in regular role plays, daily or weekly stand ups, and ongoing sales coaching to continuously improve communication and closing skills.
• Work closely with appointment setters and internal operations teams to ensure smooth handoff once a buyer converts to a client.

Dispatch and Operations Assistant

Customer Communication Coordinator

Marketing & Content Creation Specialist

Executive Virtual Assistant – Real Estate Support

Office Manager

Marketing, Operations Assistant

Senior Executive Assistant

Bookkeeping Admin Assistant

Cold Caller, Appointment Setter

Social Media Manager

Outbound Appointment Setter

Marketing & Content Creation Specialist

Executive Assistant – Operations, Marketing Support

Sales Development Representative

Inbound Real Estate Sales Representative, Bilingual