Inside Out Group

Dispatch and Operations Assistant

Inside Out Group

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $6 - $8 per hour

About the role

  • Answer and manage incoming phone calls from customers and vendors with a professional, friendly demeanor.
  • Serve as the primary liaison, handling inquiries, providing service details, and ensuring a "superior" service experience.
  • Utilize Spanish/English fluency to expand market reach and communicate with a diverse vendor/driver base.
  • Support the GM in coordinating driver schedules, routes, and dumpster placements (drop-offs, pick-ups, and "dumps").
  • Learn and enforce the "Redbox Way" (e.g., ensuring dumpsters are placed on blocks and positioned accurately to protect client property).
  • Maintain GoHighLevel for sales tracking and appointment notes.
  • Utilize Docket for operational dispatching and dumpster management.
  • Proactively manage Brian’s calendar and schedule appointments to support business development.
  • Track and manage maintenance schedules for three company trucks to prevent avoidable mechanical issues.
  • Follow up on unpaid bills and "chase" outstanding invoices.
  • Maintain periodic internal reports and ensure data integrity within the company's operational spreadsheets.

Requirements

  • Previous experience in a Virtual Assistant, Operations, Dispatch, or Customer Support role.
  • Proven experience handling inbound phone calls in English for US-based customers.
  • Experience supporting operations, logistics, or field service businesses is highly preferred.
  • Experience coordinating schedules, routes, or appointments is a significant plus.
  • Familiarity with documenting processes and supporting basic accounts receivable/invoicing tasks.
  • Strong skills in Microsoft Office Suite, specifically Outlook and Excel.
  • Comfortable working within CRM systems like GoHighLevel or similar platforms.
  • Ability to quickly learn and operate dispatch and logistics software such as Docket.
  • Ability to manually transfer and reconcile customer data accurately between multiple systems.
  • Basic understanding of invoicing workflows and accounts receivable (AR) follow-up.
  • C1 English level is required, the selected candidate will be speaking strictly in English during their whole shift.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportoperations managementdispatch coordinationschedulinginvoicingdata reconciliationaccounts receivablesales trackinglogisticsmaintenance management
Soft skills
communicationinterpersonal skillsorganizational skillsproblem-solvingattention to detailprofessional demeanorcustomer service orientationadaptabilitytime managementteam collaboration