Specialty Veterinary Client Service Representative
Innovetive Petcare
Emergency Veterinary Client Service Representative
Innovetive Petcare
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for clients and their pets, providing empathy and professionalism
- Welcome clients with warmth and compassion during stressful situations
- Answer phones, schedule appointments, and manage patient check-ins and check-outs
- Process payments and explain financial transactions clearly and professionally
- Maintain accurate patient medical records
- Support hospital cleanliness and organization
- Work closely with veterinarians, technicians, and staff to ensure seamless patient care
- Full-time role with flexible scheduling (3–5 shifts per week, 8–12 hours each); nights, weekends, and holidays required
- Night differential pay for evening and overnight shifts
Requirements
- Previous experience in veterinary, medical, or customer service roles preferred
- Strong communication and problem-solving skills
- Ability to stay calm, compassionate, and professional under pressure
- Excellent organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
