Salary
💰 $22 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as a key frontline member of Care Operations ensuring a seamless experience for Clients and Care Professionals, particularly during same-day updates and changes
- Manage urgent, real-time situations impacting clients, Care Pros, and market teams to maintain consistent care delivery
- Same-day staffing and coordination to ensure timely and accurate caregiver scheduling
- Serve as first point of contact for urgent client and family needs, responding promptly with empathetic support and clear updates
- Execute operational tasks including check-ins, staffing activities, and managing inbound communications per workflows and policies
- Address service delivery challenges with urgency and professionalism
- Accurately record client updates, staffing changes, and escalations to maintain regulatory and company documentation standards
- Deliver critical updates to owners, clients, families, and Care Pros tailored by audience and communication preferences
- Collaborate with Operations Manager team and cross-functionally within Care Operations
- Perform other operational duties as necessary
Requirements
- Minimum of 3+ years of customer service experience, ideally in a high-volume or high-pressure environment
- Minimum of 6+ months in a complex client, patient management, or demanding service role
- Strong written and verbal communication skills, with attention to tone and clarity
- Experience in healthcare or related fields preferred
- High comfort level navigating multiple systems and technology platforms
- Ability to work at least one (1) weekend day per week; flexibility in scheduling preferred
- Deep commitment to service excellence and client-centered care
- Effective communication
- Team collaboration
- Attention to detail
- Critical thinking and problem-solving
- Compassion and empathy
- Organizational effectiveness
- Ability to work independently and cross-functionally
- Time and Calendar Management